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          Find a Location

          EyeMart Express has 77 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEyeMart Express

            Retail Optical Goods
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            13800 Senlac Dr STE 200

            Farmers Branch, TX 75234-8823

            Get Directions
            Visit Website
            (972) 488-2002

            Customer Reviews

            1.95/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            37 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            EyeMart Express has 77 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              13800 Senlac Dr STE 200, Farmers Branch, TX 75234-8823
              BBB File Opened:
              3/16/2005
              Years in Business:
              33
              Business Started:
              6/11/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • Barnes 2015 Dynasty Trust
              • FFLEM Holdings LLC
              • H Doug Barnes
              • Vision 4 Less LLC
              • VisionMart Express LLC
              • Eyemart Express LLC
              Business Management
              • Mr. Michael Nuzzo, President/CEO
              Contact Information

              Principal

              • Mr. Michael Nuzzo, President/CEO

              Customer Contact

              • Ms. Phy Khouthong, Customer Service Manager
              • Mr. Michael Nuzzo, President/CEO
              • Mary Pierce, Customer Service Specialist
              Additional Contact Information

              Fax Numbers

              • (940) 691-2044
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              37 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              On December 16, 2023 I purchased two pairs of glasses from EyeMart Express in ******, *****. I inquired why the last pair of glasses that I purchased from them had scratched so quickly, I was told by the employee who I believe to be the store manager "that it is common with the anti-glare", and asked "what I use to clean my glasses?" I told him I only use microfiber cloths. So he told me that I should not get anti-glare, that was the problem, an hour later when I went to pick up my glasses, the female who brought them out to me never even cleaned them. She asked me to try them on and gave me a case for them and sent me on my way. When I got home and ran water over the lenses and dried them with the micro-fiber cloth, these lenses were all scratched as well! I have never had such an issue with scratched lenses. My husband purchases his through the mail and NEVER has any issues with anything! I should have learned my ****** the first time, as the saying goes fool me once....Read the reviews before purchasing from them!!!!!
              Read More
              Read 36 More Complaints

              Customer Reviews

              40 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rhiannon R

              04/18/2024

              The ************************ enforces the Eyeglass Rule. It requires eye doctors - ophthalmologists and optometrists - to give patients a copy of their prescription - whether they ask for it or not. It's the law.I asked multiple times for my prescription and Eyemart refused to provide it.Outrageous. The lab manager was very rude. (Destiny at their ********* location). Can you imagine if a hospital refused you your lab results?I understand they don't want you to obtain your lenses elsewhere, but this is against the law.The lab manager told me to call customer service headquarters, which I did, and they told me to call the lab manager. Priceless!

              EyeMart Express Response

              04/19/2024

              Hello ********, thank you for contacting us. We regret the inconvenience you faced with the Lab manager at the store. The manager has received guidance on accessing the prescription information and has sent it out to you. We sincerely apologize for this situation. If you have any further inquiries, please don't hesitate to reach out to our customer service team at **************, available Mon-Fri from 8am to 5pm CST.
              Read 39 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

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