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Business Profile

Multi-Level Sales

Neora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Multi-Level Sales.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I woke up this morning to a text message from one of Neoras sellers that she open me an account under my name with some money in it to use of give to someone else. This was last month she did this and NOW just telling me about it. Needless to say I was ******. What and who gives her the **** right to open anything in my name and she didnt even ask she just said shes trying to help her friends Ive told her before that I was NOT INTERESTED in this. When I messaged her back this morning I told her to remove my name and that she should asking people permission first. Then she has the nerve to just say it will go dormant we will not circulate it!!! Like what the ***** No im sorry and I dont believe her. What else is this ************* doing!!! Thinking of talking to a lawyer about this.

    Business Response

    Date: 04/15/2025

    Thank you for the opportunity to respond.  We investigated this matter and provided the following response:

    Our inquiry identified this account was opened in error. We sincerely apologize for any inconvenience or concern this may have caused.

    Upon discovering this discrepancy, we took immediate action to close the account. Furthermore, we have addressed this matter internally and can confirm that the individual responsible for the erroneous account opening has been appropriately disciplined in accordance with our company policies.

    We are committed to maintaining the integrity of our systems and processes and are taking steps to prevent similar occurrences in the future. We hope this action satisfactorily resolves this matter.

    Customer Answer

    Date: 04/16/2025

    Thank you for the response however the only thing I want to make clear is she did not open it by accident. I have the message saying what she did. She is old enough to know better. This could be reported for fraud. As long as the account is closed Im good. 

    Customer Answer

    Date: 04/17/2025

    Consumer
    Most Recent Message
    Date Sent: 4/16/2025 11:49:42 PM
    Thank you for the response however the only thing I want to make clear is she did not open it by accident. I have the message saying what she did. She is old enough to know better. This could be reported for fraud. As long as the account is closed Im good. 

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7th, 2023 one of their employees lied about what kind of company this was after I said I would not purchase something from a multi level marketing company. The employee made it sound like this was something local I would be purchasing. She then charged me $14 more than the price she disclosed to me. After this, I asked for the order to be cancelled immediately. The employee ignored me for 3 days. I then got an email from Neora saying my order had shipped. I reached out to the employee again to resolve this and she still did not cancel this order. She cussed me out and was extremely disrespectful. It's been over a month. I do not have the product and I still have not received my money back.

    Business Response

    Date: 01/25/2024

    Thank you for the opportunity to respond.  We investigated this matter and provide the following response:

    On or about December 5, 2023,Complainant placed an order for Eye Serum for a total of $79.45, including shipping and handling, through one of our independent distributors and paid via credit card.  On December 8, 2023,Complainant emailed our customer support team to request assistance with her order.  On December 11, 2023, Complainant emailed our customer support team and requested cancellation of her order.  Complainant was advised that her order had shipped and customer support informed Complainant of our return and refund policyrefund of the order amount less shipping and handling. Complainant elected to return the products once they were delivered and we issued a return label on December 11, 2023, and instructed Complainant how to return the order when received.

    On December 28, 2023,Complainant advised our customer support team she had returned the order, and our records indicate we received the returned order on December 30, 2023.  Our records further indicate that the refund was issued to Complainant on January 16, ****, for $68.90, the amount of the order less shipping and handling.  

    We hope this satisfactorily resolves this matter.

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased on Nov. 11, 2023 seven (7) boxes of eye-V moisture boost hydrogel patches. Every box sent expires on 2-11-2024. I asked Neora to replace 4 of these boxes as they were too close to the expiration date as theyre ********* gifts. Normally these patches are good for over a year. They told me the patches are still good passed the expiration date and no on the replacing the boxes for exchange. I feel that if a company is going to sell a product close to the expiration date then let the consumer know that and clear it out on a clearance sale. These were purchased at full price and I am stuck with a product that expires too close to the date of purchase. I wanted 4 boxes exchanged as three (3) were given away as gifts already.

    Business Response

    Date: 01/16/2024

    Thank you for the opportunity to respond.  We investigated this matter and provide the following response:

    We regret Complainant was misinformed regarding our product exchange policy. We always strive for the highest standards of customer service and apologize for the service Complainant received. We received the initial complaint on January 8, ****, and attempted to contact Complainant.  We were unable to reach Complainant but proceeded to ship the requested replacements on January 12, ****.  We hope this action satisfactorily resolves this matter.

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