Business ProfileforKwik Kar Headquarters

I feel it is important to share my recent experience at the ******** service center in ******************, ********, to shed light on issues surrounding customer service and accountability that *** concern us all.I entrusted my 2007 Lexus IS 250, with ******* miles, to Kwik Kar for maintenance. This led to a series of unfortunate events, culminating in my vehicle becoming inoperable due to a small explosion under their care. Despite multiple visits to address various post-service issues, the resolution was far from satisfactory.The situation further escalated during my interactions with the manager, *********************. In seeking understanding and resolution for my vehicles condition, I was met with dismissiveness and an unexpected accusation. Upon expressing my intent to exercise my consumer rights through contacting my credit card company, the Better Business Bureau, and ****************** ************** accused me of making threats. This was merely an attempt to seek accountability and satisfaction through legitimate means.**************** refusal to further service my vehicle, citing its high mileage, and his suggestion to take my business elsewhere was not only shocking but also contradicted the customer service ethos one would expect. The refusal to provide contact information for the owner left me feeling disregarded and compelled to seek public avenues to voice my concerns.This narrative serves as a plea for Kwik Kar to review and enhance their customer service and dispute resolution practices. The claim of threats for asserting ones consumer rights highlights a significant gap in understanding and respecting customer grievances. I urge Kwik Kar to see this as an opportunity for constructive dialogue and improvement, ensuring that future customer concerns are met with empathy, professionalism, and a genuine commitment to resolution.