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Business Profile

Apartments

Station 3700

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Station 3700's headquarters and its corporate-owned locations. To view all corporate locations, see

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Station 3700 has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Facilities Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartment has a ***** infestation that is not being taken seriously. I can't go a day without killing roaches in my kitchen. This is completely disgusting. I've discussed this issue with front office on the last week of May, sent the pest control guy out that week which did not fix the issue. My apartment was supposed to get bombed the following week that did not happen, have requested for pest control again since and still haven't came out. I have a young kid who is living here under these living conditions and they are failing to accept the fact that this is an infestation and people can't continue to live under these unsafe health conditions. I have submitted a few work orders about the situation also emailed the front office on yesterday about the matter and have spoken with them directly and all I get is that I will be put on pest control list. Weeks later nothing has been fixed. I've also reported knats being in my refrigerator which makes it unsafe to eat my food stored away due to me needing a new refrigerator after 5 years.

      Business Response

      Date: 06/12/2024

      Good Morning, 

      I show that Apt. ***** was put on pest control on June 5th, 2024 for the ***** concerns and was supposed to get an Actisol treatment done this day (heavier treatment that requires preparation on the tenants part) and the resident was not prepared for this treatment so we could only complete a general spray due to this. The pest control technician did take photos, which we will provide upon request. Pest control does come out weekly, so if the resident requests pest control and is not ready, they will have to be placed on the list for the following week for the heavier treatments. I have put the resident on the list for today (Wednesday, June 12th, 2024) for both the roaches and gnats in her fridge. I have also attached the pest control form where the technician stated she was not prepared for the Actisol treatment. Please let me know if anything additional is needed. Thank you!

      Kindest Regards,

      ************************* | Property Manager
      Station 3700 Apartment Homes
      ************************************************************************
      Office: ************
      www.station3700.com

      People Matter.Performance Counts.

      Customer Answer

      Date: 06/12/2024

      Better Business Bureau:
      Hopefully these issues will soon get resolved. 
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ******* Artiste

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Falsely charging late fees, court fees, and any other fees when the apartments failed to communicate that I was unable to make payments online.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They flooded my apartment while I wasnt home. They started working without turning off the water and a pipe burst in the wall causing my entire apartment to flood. I was told that is wasnt their fault and to call renters insurance. The apartment is molded and full of bugs. I had to call the corporate office for them to even come in and see the damages. They will not move my family somewhere else until the work is complete. The apartment is full and mold

      Business Response

      Date: 05/02/2023

      To whom it may concern,

      Upon being made aware of the flood in the apartment, we immediately called out carpet cleaners to extract water from the apartment as well as plumbers to rectify the plumbing issue which caused the flood. After repairs were made to extract water and repair the plumbing issue, we got sheetrock repair vendors out to repair sheetrock throughout the home and upon inspection yesterday, 5/1/23, repairs have been completed. Please let me know if there are any further questions. Thank you!

      Customer Answer

      Date: 05/10/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been living in this apartment since September 2021. We recently got new management so I won't harp on the issues I have had before but this apartment complex office is very unprofessional.
      Our water bill went from $30 to $98 with no one willing to give me a straight answer for MONTHS.
      We got our washer and dryers replaced today (3/9/23) with no warning. I work during the day, I got a phone call at 9am which I could not answer and by 11am someone was at my door taking my washer and dryer while I am washing clothes.I had to take wet clothes out of the dryer to sit there. I called the office to ask when they would get replaced, I was told today (3/9/23), no one came so I called again now I am being told tomorrow and I am going out of town tomorrow. Im sure the office knew about this change and I was given no notice.
      For months, I could not pay my rent online (I was not given a reason why or any heads up) and I was forced to get a money order on the 3rd when I'm used to paying online. There is no communication, no remorse, and a lack of empathy coming from this apartment complex. I submit work orders and they don't get acknowledged until I call the office. I have requested several call backs from office employees and the office manager and NOTHING. This office does not care about my time or money. We pay each month for amenities that are never available. The pool was closed the entire summer, the gym has only had one treadmill working the entire time I have lived her and now it's closed for "remodeling". I pay good money to this complex and I don't receive any respect or compassion in return. Everything is an "I'm sorry" or "It's out of my hands", there's no action or reciprocation. I am very tired of it & it took me a while to submit this complaint because I was giving them the benefit of the doubt but I am GENUINELY TIRED OF THEM.

    Station 3700 is NOT a BBB Accredited Business.

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