Complaints

This profile includes complaints for Hunt Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hunt Companies

  601 N Mesa St Ste 1900 El Paso, TX 79901-1225

  
• 

  Hunt AETC II Communities, LLC

  1004 CC Street, Apt. C/D Universal City, TX 78148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since **** properties took over at ********************* housing, theres been nothing but problems. The trash has stopped being picked up weekly. Trash cans sit out for weeks at a time waiting for them to get picked up. Rodents get into the trash and pull things out. Trash falls out and gets blown around the community. When they cut down trees, they leave branches on the ground for months at a time. It causes bugs to collect and is unsafe for the kids in the community. They also leave the rotting stumps everywhere. Everyone has at least 1 rotting tree ***** in their front/back yard. They have made people remove curtains from INSIDE their own home be because they were black out curtains. They are constantly complaining about things on your own property, like recycling cans, wood for a fire or childrens toys, yet they wont add gates to the park, fix the water fountain, take care of the trash or deal with rotting tree stumps.

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Heights at ***** *************************** ************************************************** Previously lived at **************** a property within this community. Moved out July 2022. Was wrongfully charged for August 2022 and threatened with collections. When I provided proof of their mistake they said I was owed a refund. I have received nothing. This community has not returned any of my calls or emails. I have been calling and emailing trying to resolve the overcharge and now the refund. I am repeatedly ignored. I was told back in January a check would be mailed to my new address in **; three months later...nothing and I am again being ignored.

  

  Business Response

  Date: 05/10/2023

  Hi,
  
  On behalf of ******************** Properties, LLC (the Company), our records show that this matter has been resolved. As of January 2023, the Company issued a refund to the Complainant in the form of a check. The aforementioned refund check cleared with the bank as of April 11, 2023. Copies of the refund check and confirmation of its cleared status can be provided upon request. Based on this, the Company has considered this matter closed. Thanks!

  *******************************
  General Counsel

  Customer Answer

  Date: 05/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  The business states this was resolved in January but the refund was not received until April, three months after the resolution.  The business was negligent and repeatedly incorrect in their records/account management.  It is my belief that but for this complaint the business would not have complied with the resolution.

  Thank you to the BBB for your assistance.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning January 26th, we have had complaints in that a rodent was in the ceiling. Repeatedly the maintenance team had come out and informed me that there was "no way" for the squirrel to be in my attic. The Squirrel persisted, disrupting sleep. In February, the rodent broke through the ceiling in the master bedroom. This led to the maintenance team putting up a block. They put traps in an area that the rodent could not access and then persisted to tell me that there was no way the rodent was in the house. It took five visits for them to see that the master bedroom was cut off from the main crawl space, making all previous efforts moot. They sealed up the crawl space, assuring us that he was gone. We continued to hear the rodent, this time in a frenzy as it had discovered it was trapped. We were once again told that it would not be possible for the rodent to be loose in the space still. March 22nd, the house began to fill will a foul scent of death. maintenance once more came out, smelled around and said that there was no possible way he was up there- it must be an odour from the neighbours. We verified with the neighbours, they had no smell. It was at this point my husband went into the crawl space to find the rotting corpse, as no others would do so. After he found the location, he called for maintenance to once again come out. It took four men and five bags to render the body and contaminated area out. Though they did not clean from the putrefaction. This has lead to numerous migraines, sleepless nights, and three months of living in h*** I am asking for one month's rent in operations for the additional work and distress this has put on my family through lack of sleep, medical complications, or extensive cleaning.

  

  Business Response

  Date: 04/12/2023

  Hi,
  
  On behalf of *********** Commonwealth Communities, LLC and *********** Property Managers, LLC (collectively, the Company), this matter has been resolved directly with the Complainant. The Complainant is pleased with the outcome and appreciative of the Companys effort regarding their concerns.  All parties have mutually agreed that this matter is considered closed. Thanks!

  *******************************
  General Counsel

  Customer Answer

  Date: 04/19/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.