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Find a Location

Heist Disposal Inc. has 1 locations, listed below.

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    Business ProfileforHeist Disposal Inc.

    Household Garbage Disposal

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10225 Woodway Drive, El Paso, TX 79925
    BBB File Opened:
    8/13/2010
    Business Management
    • Chuck Heist
    Contact Information

    Principal

    • Chuck Heist

    Customer Contact

    • Chuck Heist
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/16/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We have been using Heist Disposal For a few years. Most of the time there hasnt been an issue, other than a missed pick up here and there. However, two weeks ago, they didnt pick up the trash. I figured it was because it was the day before thanksgiving. When I called, they said the gate was locked and he couldnt access it. I had previously given them the gate code and supposedly it was put on the dispatch for our location. The dogs were put away. No reason to skip our pickup but they did. Last week, same thing. He didnt pick up, couldnt access it because it was locked. ******* called me and I told her I had given the code to the girl last week. I gave it to her again. She was going to see if he could go pick up. She called me around noon to tell me that the driver stated that there are pieces of concrete in the bottom of the container. We have a demo pile that gets hauled off for $15 per load, so this shouldnt have been the case. She told me the driver would be checking the container before picking it up next week to make sure it doesnt have any concrete in there. I told her I would also have my workers double check anything that was being thrown in there.When we got to the shop that afternoon, we noticed they had came back into our locked facility and taken the container. No warning or contact whatsoever. We had just paid the month 2 days prior. After speaking to the authorities and going over the video, we were informed that they entered without permission and that is called trespassing. I sent an email to ******* at Heist and still have not received a call or response. I have attached photos of the mess they left in our driveway. I would like a refund of what was paid 2 days before the illegal entry of my property.

    Customer Reviews

    0 Customer Reviews

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    BBB El Paso

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