Business ProfileforEdward's Homes of El Paso, LLC

Dear BBB Team,I'm filing a complaint against Edwards Home Warranty due to unresolved issues stemming from my 1-year home warranty agreement. Your assistance in facilitating a resolution would be greatly appreciated.I signed a home warranty agreement with Edwards Home Warranty for property repairs and maintenance. However, I've encountered frustrating delays and issues, including:Lack of Communication: Despite my efforts to reach out via phone and email, Edwards Home Warranty has not responded regarding the repairs covered in the agreement. This lack of communication has resulted in missed appointments and a lack of progress.Missed Appointments: Their technicians have repeatedly missed scheduled appointments without notice. These no-shows have caused considerable inconvenience and disrupted my schedule.Property Damage: During a recent technician visit, my existing issues were ignored, and damage was caused to my garage floor. Edwards Home Warranty failed to acknowledge or rectify this damage.Requested Resolution:I am seeking a fair and timely resolution:A comprehensive assessment of recent damage, including my garage floor and garage door's condition.A detailed plan outlining the garage door replacement and necessary epoxy work, including timeline, materials, and qualifications.Repairs completed by qualified professionals adhering to industry standards.Compensation for the stress caused by missed appointments and property damage.Supporting Documentation:Photos of the garage floor damage caused by technicians.Records of missed appointments and communication attempts.Desired Outcome:I aim for a swift and satisfactory resolution. I hope the BBB can help facilitate communication between Edwards Home Warranty and myself, leading to a fair agreement that respects our contract terms.Thank you for your assistance in resolving this matter.Sincerely,*************************************