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Find a Location

Blue Line Motors Co has 1 locations, listed below.

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    Business ProfileforBlue Line Motors Co

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9735 Montana Ave, El Paso, TX 79925-1414
    BBB File Opened:
    7/14/2022
    Business Management
    • Ms. KAREN G ARENIVAS, Owner
    Contact Information

    Principal

    • Ms. KAREN G ARENIVAS, Owner

    Customer Contact

    • Ms. KAREN G ARENIVAS, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I went to buy a car on June 29th. I explained Im a single mother struggling. I only had 4K on ******** was worth $6,650. We didn't do it off credit, I told him I had some cash at home that I was supposed to send him when I got home. The same day I took the car home the check engine turned on. I let him know I took it to auto zone and they said it was a leak in the engine. I took it to him the next morning after I got ******* called me saying "we did the oil change and the check engine turned off by itself so what else do you want us to do to it?" so I asked "well scan it because they told me there was a leak like I had told you" he asked me to leave it over night and messaged me the next day it was ready. I'm sure they did nothing to it. I went straight home that day. Again the day after I got it back I decided to head out. Coming back home from dropping off someone the air stopped working and it smelled super ugly like oil?? It also felt ugly as I was driving it. It wasnt accelerating right. I called him again telling him there was something definitely wrong with the jeep. I asked if I could exchange it or get my money back. He said he was out of town till Tuesday. Then called me private to tell me we can work things out Tuesday. I waited, missed the days of work. I took the car on Tuesday July 5, as I got there I asked him if I could just exchange the car because I cant be struggling with a new vehicle AGAIN and I didnt trust it. After he had offered me an option to exchange it for a sonata he took it back and said no I need 2k right now if you want to exchange it because now I dont trust youre going to even give me the money. He didnt want to exchange it or give me my money back. He told me the car would be ready by the end of the day then asked me to go for it and bring it back to him to fix the rest. I said no. I do not want it back until it is 100% working. I lost my job. I cant even get home.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jon G

    1 star

    07/31/2023

    Stay away from this location! They offer warranty that they end up cancelling without giving you notice. The cars/vehicles from this dealership are problematic and come with issues. *** ***** **** ***** ** ***** ***** *** *** ** **** *********** *** *** ******** ********* *** ***** **** ******* ************* **** ********** **** *** *****. Do not come and waste your hard earned money here!

    Local BBB

    BBB El Paso

    BBB Reports On

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