We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boots

Lucchese Boot Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boots.

Reviews

This profile includes reviews for Lucchese Boot Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lucchese Boot Company has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Shannon B

      Date: 06/13/2024

      I ordered a pair of boots via debit card and received them only to be too big. I returned them and opted for store credit to only receive second pair of boots that did not fit either. So I decided I would just wait and get a pair next time I'm in *** or ** thinking I could just get a refund. Upon calling customer service and speaking with ******, I was told I could not receive a refund in my original payment, only a store credit. No where online does it warn the buyer of this bait and switch transaction. ****** learned but online shoppers=BUYER BEWARE!

    • Ryan N

      Date: 02/09/2024

      Historically satisfied with Lucchese products and services. But their service is now unacceptable. Placed an order for boots and belt with *** overnight charge of $50+ dollars. Was charged $1K, and I havent received any email confirmation they are fulfilling the order. I have an account, and all other purchases included a notification emails. That is the point of the account btw. Not this time. Furthermore, what is the point of paying express shipping at over $50 if the order isnt going to arrive for 4-5+ days as result of not fulfilling the order? That of course assumes it arrives at all. I could live with slow fulfillment if I could at least reach someone at customer support to confirm you are working on something since you just took my money. Several attempts to reach customer support went either unanswered or disconnected. Sent to VM during business hours? Still no call back? Super easy to speak to someone about a purchase, but a whole other thing to talk to someone about an order issue. I am sure they will suddenly ship the order at some point despite me already asking for a refund via written communication. I will be returning the whole order as a result of the service experience and be undoubtedly be out the $50 for the *** fee. Will be my last attempt to patronize Lucchese. Like the products, but there is no physical store in *******, and ordering direct from their website is an extremely poor consumer experience.

    Lucchese Boot Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.