Business ProfileforMalone Diesel

Malone diesel did work that was not authorized. I was never given a proper diagnosis, I was overcharged for Labor and parts. I got a second opinion that was $2000 cheaper. Either pay or lose my vehicle I contacted Malone Diesel to help me with diagnosis and was told to drop it off and they’d check it out for me. Upon dropping it off, they had me fill out the symptoms it was having on a form. Then was told they’d be in touch with me once they found something out… Following Monday went by without hearing anything, so I called towards end of day and was told they just pulled it in that they’d call me tomorrow. Tuesday, called and was told they still didn’t have a diagnosis for me, and they were going to have their electrical guy look at it, and they’d call me back. Wednesday after not receiving a phone call, i began to worry about the time it was taking them to come up with a diagnosis and was going to have them cease work, so I called and brought it up to the shop manager my concerns, and was told that “they only charge a flat rate for a diagnosis” and “I don’t have to pay them for their education” and was assured that I wasn’t gonna be stuck with a huge bill for a diagnosis. So agreed to let them continue. Thursday had a conversation with the shop manager and was told that they had rerouted the Fuel system and still didn’t have a diagnosis. And then call us as soon as they found something out. Friday morning I called Malone diesel around 11:00 AM they said they still didn’t have a diagnosis and that it was probably gonna take a little bit longer to figure out the problem. Friday at 5:00 PM Malone called me and said my truck is finished and I can come pick it up. Without a diagnosis they told me my truck was going to cost me $3000 and it was finished. After I heard that I was pretty upset That they fix the truck without giving me an estimate on the cost or diagnosis leaving me no option but to pay