Business ProfileforErickson & Associates, Inc.

I'm renting a house in such terrible shape that I'm moving out after 1 month and losing my deposit because of it.There are WASPS in the walls, making their way into the house. When I reported this (about 2 weeks after I moved in), they said it was my responsibility because it was past the 5 day ***** and gave me a number for a pest control company.The dishwasher doesn't work. I'm paying to live in a nice house with a nice kitchen, doing dishes by hand.ALL of the blinds don't work, I can't raise them or open them. One month later, still no resolution.They explicitly told me the airducts were brand new. This was a complete and utter lie.I finally spoke to **** after a MONTH. I'm understandably ****** off. He LAUGHED at me over the phone. When I brought up the wasps he said "well at first you said bees, so which is it?" As if he 'got me.'DO NOT do business with these slimy people.

While we take all comments seriously in our effort to maintain the high level of service and A+ BBB rating, we are also bound by leases and our fiduciary responsibility to our property owner, and service to our customer (tenant). In this case, our tenant made a couple of minor maintenance requests 10 days after moving in 11/19/22, which we quickly assigned to the appropriate vendors. Regarding the blinds our tenant reported some of the blinds need repair as they won't open/close or raise/lower. We received and approved a proposal to replace 4 blinds and repair 1 blind in addition to installing a new flush kit in the master bathroom. Unfortunately, the blinds were not available and required a special order due to the size and they are scheduled to arrive the first week in January. The home AC system was serviced during the extensive make ready/remodel, but at no time was the tenant told new duct work was installed. It was inspected though and duct cleaning wasn't even required as the ducts were clean and tested fine with no leaks or problems.Regarding his claim of wasps in the walls, the tenant actually first reported bees on December 7th (3 weeks after move in), then later said it was wasps nests in the walls, claiming that they had been there at move in. Unfortunately the tenant did not complete his ********************* form as required within 5 days of move in, and did not mention it along with is initial repair requests on 11/29 (10 days after move in). Ironically, we did not have any notations of this problem on our inspection, during countless showings of the property or at pre-inspection just prior to his move in. As such, we indicated to him that per the lease, pest control is the responsibility of the tenant. However, we would send the pest control vendor out and if in fact there was a infestation in the walls, the owner had agreed to absorb that cost. If not, that would be a tenant expense. He never responded, giving his authorization to go forward under that agreement. This in fact led to the phone call referenced below.Our tenant called to have a discussion, which very quickly turned into an abusive, F Bomb meltdown at which time I told our tenant that "I had to laugh" because he was out of control and unhinged during our call, which likely would not result in the resolution of the issues. I tried to explain to him that it mattered if he had bees or wasps, as he references because depending on which insect we had, it would require a beekeeper or pest control company. Since we had previously communicated by email around this issue, and received no reply, we were hoping to resolve all 3 of his issues on this phone call. On this same call, the tenant notified me that the flush kit was no longer necessary as the work that the handyman completed had in fact repaired the issue. Ironically, he had not reported that to the handyman or to our office until this call. We are in the business of problems and pride ourselves on solving them for all parties.It is not only helpful, but also required by the lease for tenants to communicate condition to avoid the vendor from purchasing materials unnecessarily and charging for an unnecessary trip. Communication is even more important now, in this time of supply chain issues and labor shortages where everyone is a little short of patience.As another example of poor communication, the tenant says that he made the "handyman" aware that the dishwasher was "not working." It wasn't until in an email December 15th that the tenant commented to our office staff about the dishwasher "not working." In our efforts to determine what the dishwasher was or was not doing so that we could appropriately assign our Appliance vendor/electrician, etc., the tenant finally stated that "he really didn't know how to diagnose the dishwasher, (wasn't willing to check the breaker or the power switch) but said he wanted a new dishwasher. He later responded that even after rinsing everything, the dishes come out dirtier than when put in." That is not a "non-working" dishwasher, but a dishwasher that is not cleaning to his expectations. The appliance vendor has been assigned to diagnose the issue, as repair will likely be faster than installing a new dishwasher if truly required. Unfortunately, beyond the abusive language on the call, our tenant outdid himself by leveling physical threats in texts against the leasing agent, myself and office staff. In spite of this, we have still scheduled those vendors that we are "guessing" are needed, though we are unsure if they will be given access to the property by the tenant to make necessary repairs and/or treatments. As a business owner, it is very frustrating to not be able to defend against an unfounded review as we are bound by privacy policies within our practice as well as through BBB.