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Business Profile

Vitamins and Supplements

Ryse Supplements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 67.45 on October 30 2022 for a protein and a creatine,and it says It was delivered but I didn't get it, I just hope I get a refund and without fee because it's not my fault that this stuff happens,thought it was a good website but once again very disappointing

    Business Response

    Date: 02/10/2023

    Business Response /* (1000, 5, 2022/11/22) */
    The order was shipped and USPS marked it as delivered November 07, 2022. We received a ticket on November 08, stating the order was not delivered. We followed our standard procedure to inform the customer that there are times tracking shows delivered but it doesn't get dropped off until the next day or so. We informed the customer that if the package was not received within 3 business days to let us know. On November 08 we issued a refund.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1st 2022 I made an online purchase to Ryse totaling 81.98. I purchased two protein powders, Cinnamon Toast Crunch and Peanut Butter. They were 30.99 each and the order number was ******. I did not get it so I contacted them and they said I would be getting it anytime, and that it had been shipped. I waited even longer and called again and they told me the same thing, that I should be getting it any day. So after several weeks, around 1 month, my mom decided to contact them, and she actually got through to a lady who said the reason we have not received the product yet is because Cinnamon Toast Crunch is on back order and they are waiting to get that flavor back in stock. The lady apologized and gave my mom a coupon for 10 or 15% off our next order. And she also said we would be getting the product very soon, and that they were expecting more within the week and it would go right out when it comes in. Unfortunately, we never got the product from that order for either flavor and did not get a refund. I did make a second purchase with the 10 or 15 percent coupon they gave me and I did receive both products from that order. It was cookies and cream and peanut butter. We have called Ryse over and over again, day and night, but no one ever answers. We leave message after message but no one has contacted us back. We attempted to send an email to them and they responded that they would look into this and get back to us but we never heard anything after that and would really appreciate getting our refund at this point.

    Business Response

    Date: 11/21/2022

    Business Response /* (1000, 7, 2022/09/30) */
    We upgraded to a new customer service tool and unfortunately some refunds were not processed during this timeframe. We rectified the issue by refunding your order #****** and we are sincerely sorry for any inconveniences this might have caused.

  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Godzilla Pre-workout powder from the website- Strawberry-Kiwi flavor. When I received my order, they sent a blackberry lemonade flavor. We immediately sent an email to the company, but we have not received a response. We have also tried to call and reach out on social media. This has been going on over a week with no response from the company.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 14, 2022/09/30) */
    We apologize for the inconvenience. We received a high volume of orders during this period of time and an error must have occurred and the wrong product was sent. We have rectified the issue by shipping the correct flavor of Godzilla Pre-workout.

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered protein mix, chocolate peanut butter cup on July 30, 2022. It was delivered to her house August 8 ... my son paid for the product plus shipping... He had to pay for UPS Brokeridge Will you pay so much for product plus shipping, you expect the product to be in good condition but this wasn't When we received the can, it was damaged in the seal was broken in a powder spilled all over the box. It's not safe to consume. It's not safe to consume this at all. Trying to get a hold of the company through email and phone calls, numerous times and no one but he's getting back to us. We see that if you have any questions to please contact them a customer service and they will gladly help you but it seems like there was no customer service... We are being completely ignored.
    We left a long detailed email on August 9 and left messages. I didn't hear back from anybody so I attempted to send more emails and leave messages on their toll-free number on August 15. Nobody has responded yet. I ended up leaving messages August 17. We need customer service to call me on my cell phone so I can speak to a live human voice so we could get the situation resolved. It's very frustrating when you can't get a hold of customer service he have an issue... This is unresolved as of today.

    Business Response

    Date: 12/02/2022

    Business Response /* (1000, 14, 2022/09/30) */
    We upgraded to a new customer service tool and lost some tickets during this timeframe. We rectified the issue by shipping a replacement product free of charge. We sincerely apologize for the delay.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Ryse Kool aid pre workout and I tried 3 times and all said Card Declined but $400 was taken out my account

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 14, 2022/09/30) */
    After reviewing our system we concluded that the order was not processed and payment was not received. Occasionally the charges will show as pending and the payments are not released directly to us. When this situation occurs we suggest our customer reach out to their bank and inquire about the transaction.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ryse pre-workout about 3 days ago and just received it today, the lid was open some of the product was spilled outside of it, i looked for a support line and couldn't find anything, so i had to look up a support website and the only one i found wouldn't let me submit a request for an exchange or refund due to possible contamination etc.

Ryse Supplements is NOT a BBB Accredited Business.

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