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Business Profile

Towing Company

On The Road Again Wrecker Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business engages in predatory towing practices. They towed me twice in a two day span when I was visiting my friend from out of town 1. I was parked next to an apartment complex and the signage wasnt super visible. My registration expired at 11 pm and they towed at 1 am on a Friday morning without notice, when a reasonable person wouldnt even be awake. I found out at 8 am. I was in a spot and wasnt obstructing traffic or anything 2. My registration in a private property lot, where Id been registered for a day before, expired at 5:40 pm. I was towed at 6:00 pm. I was parked unregistered for less than 30 minutes and they towed me. They monitor the area and any time the registration lapses they automatically tow without attempted notice, despite the lack of available street parking near the building. They are literally looking to tow like hawks I would like them to refund me $610, which is the full amount they charged me plus $10 for an **** to get there

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 9th my car was towed predatorily by On The Road Again towing company. I parked my rental car (I'm from out of state) at *******************, in the parking lot next to a *************************, property recorded as *********************************************** on the release form. Half the lot is FREE parking directly adjacent to a lot that is paid parking. The paid portion is NOT clearly marked. There is no delineation between the paid for/free parking. I never saw signs for "paid" parking because they are NOT clearly illuminated or visible. I left my vehicle for less than an hour. I returned and my car was gone. I am a woman and walked over a mile late at night to find my car and pay $200 to have it released. They even damaged the bumper on the rental car. Please read the ****** reviews...they have over 500 reviews, the majority talking about this predatory practice. You must stop them taking advantage, get them to hang up proper signage in the lot, clearly separate the paid for from free parking by chaining off the paid for lot, etc. While I was getting my car out, two other people were waiting. In 5 minutes, they made $600. If they make that in 5 minutes, how much are they making in a night? in a week? in a month? And, who is getting kick-backs? They are unprofessional, their practice is predatory, and they are doing it under everyone's noses. They even have a contract as an impound lot with the police department. Really? This is bizarre. They have all the complaint procedures clearly hung up at their lot, like they are thumbing their noses at everyone. Their employees are rude, unprofessional, uncaring, unyielding, cold, calculating. This is a giant ugly problem in ****** and made me feel exceptionally unwelcome. I won't ever come back. And oh by the way, I am a combat veteran, served 23 years in the Army, I risked my life to ensure freedom for their criminal behavior - and this happened on Veteran's Day Weekend to add insult. Disgusting.

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had my car illegally towed from a non restricted ******* was in an open parking and outside the gates of community.There is no sign where it says it needs to be registered.

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/5/2024 my vehicle was towed from my apartment complex. A driver of the tow company stated we were told not to touch your truck so unsure why it got towed anyways. When he requested another driver to bring it back, he said no and hung up. The company stated I needed to pick it up on my own. After police were called, then they said they would pick me up and take me to my vehicle. After 30 minutes of waiting and calling me from a No Caller ID number, they never showed. I called repeatedly until they answered and was then told we will take it back to you but it will take some time. The company did eventually bring it back, but according to Texas Laws this is a wrecker ordinance violation and it is illegal to touch my vehicle when this company failed to follow the procedures before towing. Once my vehicle was at the lot, they admitted that the parking sticker was on my windshield, and also noted that if the tow driver checked my plates, I was indeed in their system as a resident. As an BBB F rated company, this company needs to get their act together or should lose their license to operate! On top of that, I have emailed and tried to seek paperwork on the time and why my vehicle was towed, as well as a written apology for wrongfully towing my vehicle. I want that paperwork!

    Customer Answer

    Date: 10/08/2024

    The company did reach out personally and provided a tow ticket. They did not formally provide an apology but did admit to false tow. 

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked at the ****************** outside of the gated parking where there are NO towing signs. We were towed within 15 minutes of parking. They have also towed my friends car and a food delivery truck. They are scam artists preying on people. One of the cars was even registered when it was towed. The final straw was them towing the food delivery persons car who had parked for 5 MINUTES outside of the gated parking.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company preys on the uneducated and poor, anyone without a smartphone has no ability to submit an online permit. It disgusts me that a company like this is legal and not simply a government agency. I understand the need for tow trucks but towing college students and people without access to internet should be criminal. Older individuals with little tech knowledge and people without smartphones have less of a chance to complete the required permitting resulting in a whopping $200 fee or risk entrapping their property inside closed gates.

    Business Response

    Date: 06/21/2024

    Everything we do is already regulated by the state (TDLR) and under Denton city ordinance. You dont have to have a smart phone to register your vehicle or use any of our software. Its all online and it actually takes very little tech knowledge. It actually takes way more technical knowledge to file your complaint with bbb (which requires internet) than it does to register a vehicle!  We follow all state and local laws!

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On The Road Again Towing (********************************************) towed my car from ************************* late Sunday night 5/12/24 or Monday morning 5/13/24, stating that I didn't have a parking permit. I did have the parking permit and we both have photos to prove it. The problem is that they stole my car and I missed a day at work over it, I had to spend several hours to find out where the car was, and to walk to get it. There is no excuse for them stealing an expensive piece of equipment that directly facilitates my livelihood.Due to the towing company's theft of my car (it was unlawful), their seemingly intentional lack of communication, (no one told me or the apartment it had been towed) and for effort put into the vehicle's recovery and loss of time at work, this situation has cost me hundreds of dollars, even though they "gave it back to me for free" those are the wreckers words.I would also like to add, there is certainly a reason why the towing company didn't mention a three year old car had been towed, the place was likely planning on chopping it up and selling it for parts. That is very illegal.

  • Initial Complaint

    Date:02/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been illegally towing cars in ****** for several years with absolutely corrupt policies that are made to protect them. The ***************** have their hands so far down their pockets that they wont address their activities. They tow cars that havent even been there for 10 minutes AND THEY DONT LEAVE ANY SIGNS!! THERE IS NEVER ANY SIGNS SAYING THAT YOU WILL BE TOWED. It says that there MUST BE VISIBLE SIGNAGE THROUGHOUT THE WHOLE LOT. WE ONLY FOUND A SIGN AFTER WALKING AROUND FOR 20 MINUTES. They are absolutely the worst people, they specifically target LOW INCOME AREAS FOR THEIR TOWS SO THAT PEOPLE CANNOT AFFORD TO PAY AND THEN THEY GET CHARGED FOR ADDITIONAL DAYS. ITS PREDATORY AND WRONG!!!

    Business Response

    Date: 02/12/2024

    We follow all state laws and local ordinances. We have signage at all entrances of every property which is the state law and city ordinance requirements. Depending on the property and the rules of the property there are also signage in visitor areas and other parts of the property. Fell free to file a tow hearing and dispute the tow which is the process if you think you were illegally there towed. As far as us having the police in our pocket Im not even responding to that because thats absurd and doesnt make any sense. Towing is regulated by TDLR not the police. 

    Customer Answer

    Date: 02/12/2024

    I am rejecting this response because:  There was no signage on every entrance to the parking lot! You sir are a liar and a fool and I will be looking forward to seeing you in court so I can appeal.  Im not sure why you would lie about the signage even though its clear as day that your two women who literally looked like a 17 year old bald girl was heading back and forth to this lot, very predatory behavior for absolutely ********** around. You do not follow all state and local ordinances, that is also a lie. You are a crooked thief and a criminal. You will get your punishment one day, you people always get your Due. 

    Business Response

    Date: 02/12/2024

    Your response of name calling and talking about peoples physical appearance speaks for itself. I will not respond any further.  There are signs at every entrance of every property we tow from. Have a nice day

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a towing company that sits and waits for you to get out of your car and ties it immediately. I registered my car, yet they still towed it and refuse to give it back u til I paid $199.33 on 1/25/23. There are many complaints about this company doing the same thing to many others on this site ****************************************************************************************************************************************** These people are scammers!

    Business Response

    Date: 01/26/2024

    We absolutely do not sit and wait for anybody to park and walk away from the car. We enforce the rules of the property. If we come through the property and your car is not registered then it gets towed which is why you have to follow the rules and register the vehicle before you walk away from it. There are signs at every property. Sorry you feel this way but you assumption is just not true. Follow the rules of the property and you will never get towed. 

  • Initial Complaint

    Date:12/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday December 9th of 2023 at ********************** apartments, around 8am I woke up to my Truck being gone. My friend had to drop me off because I had an important test to take. After my test my friend and I reached out to the towing company and recieved information that it would be $180 to retrieve my vehicle even though it was registered under the correct application. Once arriving at the towing company grounds the price was not $180 anymore but a $215. The owner claimed to have fees and other things that attributed to a higher price. When asked about why this was not disclosed before and how we could lower it I was given no explanation. I was told thay paying cash would be cheaper, but I do not live in ****** area to get cash and I was on a tight schedule. No extra fees or anything were posted, shown or disclosed prior to arriving and when questioned nothing was explained. My vehicle was not even there for 24 hours. I just want the "extra fees" taken off because I was lied to. As well as all prices being disclosed when speaking to a customer.

    Business Response

    Date: 12/11/2023

    The prices we charge are regulated by the ******************** and storage fee goes up after the vehicle has been at our yard for at least 12 hours and a new calendar day. There is a 3.5% credit card processing fee. So when you called the price was ****** and when you came to pick it up it was past 12 hours and a new calendar day so our computer system automatically charges according the city ordinance. We follow all state and local ordinances. 

On The Road Again Wrecker Service is NOT a BBB Accredited Business.

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