Business ProfileforSally Beauty Holdings Inc.

I have actually shopped at Sally Beauty Supply for over 20 years in store, but my first online purchase, I received it with the hair dye with no lid on it, opened and all over every other product in the box also. It got all over my hands upon opening it too, because I didnt even think about hair dye being every where. I have went to the store twice, to get a refund, they told me they could inly give me store credit, this was after a few phone calls to the 800 #, and so I call them again demanding a refund and expressing my being upset over what I am having to go through for receiving my products in such shape. A CSR told me he was refunding my money finally, but then the next day, I received an email wanting pictures of my damaged items, emailed them the pics and have yet to hear back! This is ridiculous what I have had to go through when their ppl sent my stuff to me in the condition it was in! I just want my money back and have already unsubscribed from emails and texts from the company as a consumer. If I could leave pics and screenshots I would gladly attach them!