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Find a Location

The Ridge at North Texas has 1 locations, listed below.

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    Business ProfileforThe Ridge at North Texas

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2700 Colorado Blvd, Denton, TX 76210-6804
    BBB File Opened:
    11/8/2004
    Alternate Business Name
    • Jefferson Commons Apartments
    Contact Information

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was a Co-signer on the lease for my son, Kemka Anamekwe for Unit #***B from August 2021 - July 2023 at The Ridge Apt. while in college.The Ridge charged Kemka Anamekwe for damages that were present in the apartment at the time he moved in, and were never repaired. I was appalled at the non-habitable and delapidated condition of unit #***B where my son lived. It was run down, neglected, and in total disrepair, and it took over 8 months for any repairs to be initiated by the Mgt.On move-in day, I had to pin a bedsheet to my son's window to give him some privacy, as the blinds were broken. He placed a work order for multiple issues, which never got repaired. It was quite annoying to visit him and to see how he basically had to make do with bad, and malfunctioning amenities/ appliances.Here is my list of all the damaged tems in Unit #*** as of August 2021 1. Damaged blinds in *****'s room - Never fixed 2. Damaged fan bulb and wobbly fan in *****'s room - eventually fixed 3. Lifted Carpet corner near desk in Kemka's room - Never fixed 4. Closet shelf support absent in *****'s room - Never fixed 5. Closet door off the rail in *****'s room - Never fixed 6. The door lock in *****'s room was faulty with the wrong key assigned - Eventually fixed 7. Microwave without a handle to pull it open in the kitchen - Eventually fixed 8. Dryer which was missing a vent hose - Eventually fixed 9. Faulty washer - Eventually replaced 10. Tattered and ripped couch in the living room - Eventually replaced.And a host of other complaints in his roommate's rooms.The damages charged to his account by The ********************** were present at the time of moving in.I was responsible for paying the rent while he lived there, and I am requesting a full refund of the security deposit of $200 paid to The Ridge. The current management was not the group that rented to ***** and his roommates.Multiple attempts to reach The Ridge have been ignored despite speaking to a Manager -named ****** on 12/08/23.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Moriah C

    1 star

    01/22/2024

    The Ridge of North Texas Apartments are not what they appear to be. Do not be deceived by the photos. The apartment might have looked that way yearsago, but things have changed. I currently attend ***. I live in The Ridge apartments. I have had to submit numerous work orders for maintenance to fix stuff. Some things got fixed and some have not. I signed my leave July 2023-2024. The second month of living here my washer and dryer broke. I submitted a work order in August 2023. The maintenance people came out and said the ************** cannot be fixed. They put in an order for them to be replacements with new units. I have followed up with the ************** every month, but I get told the new u its are on back order. I have had to go to the laundromat ever since August to wash my clothes. The *************** is not offering me any discount off of my rent or any type of reimbursement.

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