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Business Profile

Apartments

The Creekmore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Creekmore reported $1,841.00 to my credit report through Rent Recovery Solutions. I do not owe them any money. I was never notified by Creekmore or Rent Recovery Solutions via phone, letter or email that there was an outstanding balance. I only learned of this when I saw it on my credit report. I called Rent Recovery Solutions and they said that Creekmore did not give them any details as to what the charges were for and I would have to contact Creekmore. Creekmore is not returning my emails or phone calls. I have paid all my rent, fees, ect. before moving out of the Creekmore. I never incurred any fees that were unpaid that I was informed of. I never broke my lease.

    Business Response

    Date: 06/11/2024

    Former tenant left the unit in horrendous condition with furniture, trash as well as fleas. The attached photos show the condition of the unit. The former tenant also stayed 14 days past her lease expiration and did not pay rent for those days. 

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife took payment in full to the property for an old balance I owed. My wife was told paying the property directly instead of the debt collection company would be cheaper for us as the debt agency would charge us extra. When my wife paid, the property manager told her she would report the payment next day to the debt collection company, and then the collection company would report the account closed to the credit bureaus in about 7 days. As of 10:30 on 6/3/24, the debt collection company still has not received confirmation from Creekmore the balance has been paid. It has been six weeks since it was paid, as proved by the receipts, and yet this payment has not been reported to creditors or credit agencies. At this time, I have disputed the balance with the debt collection agency (who still have not received payment confirmation from Creekmore), and Experian.

    Business Response

    Date: 06/11/2024

    ---------- Forwarded message ---------
    From: ******************;<*********************************>
    Date: Tue, May 28, 2024 at 3:51?AM
    Subject: Reinvestigation
    To: Creekmore Apartments <*************************************>


    Hello,

    7256102- ***************************. Creekmore. A16. Mo date 2/2/22. Bal 527.43. Debtor alleges that this balance has been paid in full directly to the community. Can you please confirm this allegation with the date of payment? If this allegation is indeed false, can you please email me a signed lease, signed rental application, and a FAS/SODA? Please include the *** Account number in your response. Please note that failure to respond to this dispute within 25 days may result in the account being deleted from the Credit Bureaus.
    Thank you,


    *************************
    Compliance Administrator
    Rent Recovery Solutions

     

    ---------- Forwarded message ---------
    From: Creekmore Apartments <*************************************>
    Date: Tue, Jun 4, 2024 at 9:27?AM
    Subject: Re: Reinvestigation
    To: ************************* <*********************************>


    Payment was made 04/16/2024

     
    7256102- ***********;*******. 

The Creekmore is NOT a BBB Accredited Business.

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