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Find a Location

Just Add Water has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Just Add Water

      8009 River Run Decordova, TX 76049-6435

    • Just Add Water

      109 Casa Del Sur Decordova, TX 76049

    Business ProfileforJust Add Water

    Above Ground Pools
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Just Add Water has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Just Add Water

        8009 River Run Decordova, TX 76049-6435

      • Just Add Water

        109 Casa Del Sur Decordova, TX 76049

      Location of This Business
      8009 River Run, Decordova, TX 76049-6435
      BBB File Opened:
      6/23/2021
      Years in Business:
      4
      Business Started:
      6/4/2019
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mrs. Dominique Bowen, Office Manager
      Contact Information

      Principal

      • Mrs. Dominique Bowen, Office Manager

      Customer Contact

      • Mrs. Dominique Bowen, Office Manager

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Most Recent Customer Complaint

      05/11/2022

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      I hired *** and ********* of Just Add Water back in 2021 in November. I hired them(Just Add Water) to fix my pool and to replace the liner as per our agreement. *** cashed my check immediately and prior to completing work, he asks for funds to cover supplies upfront. I have made the following payments in check format made out to *****************; 11/29/21 $2,000.00, 12/3/21 $850.00, 12/6/21 $1,000.00, and one final check payment in the amount of $500.00 on 12/10/21. These checks were for the repair of the pool walls and structure. I paid an additional $2,478.00 on 12/21/21 via credit card; which was to order a new liner. I can see that he has cashed all of my check payments. The Liner was paid on CC, I received a receipt from Just Add Water not the company in which the liner was purchased from. I have made multiple attempts to reach both *************** for resolution of this matter and most often do not get an answer, I have left several messages for both on multiple attempts. I have the business phone #, ***** phone# and *********** phone #. I have created a fraud dispute on my *********** credit card for the $2,478.00 payment to Just Add Water using ******* *********** said the transaction cleared on 12/22/21 using square.com. I communicated to the owners that I feel like I am being taken advantage of and all it did was make *** Angry. He has sent a few inappropriate/angry texts to me in response to my multiple attempts to contact. When I do get ahold of them I get excuses and never any work. As of 5/10/22 I can no longer contact them because I am blocked or they are declining my calls. I want a full refund since I have paid for the entire project which is $6,828 in service, labor, & parts. The work he had completed has deteriorated from sitting idle and now additional work is needed to fix it correctly. *********** is only able to assist with the $2,478 charged however, I believe I should be refunded entirely as I still do not have a working pool, or a liner.

      Customer Reviews

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