Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

American Leather, LP has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAmerican Leather, LP

    Wholesale Leather Goods

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4501 Mountain Creek Pkwy, Dallas, TX 75236-4600
    BBB File Opened:
    11/12/2001
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Started Locally:
    1/1/1990
    Type of Entity:
    Partnership
    Alternate Business Name
    • American Leather Factory Outlet
    • American Leather
    Business Management
    • James Harris, Director of Support Services
    Contact Information

    Principal

    • Mr. Robert Duncan, President

    Customer Contact

    • Mr. Robert Duncan, President
    • James Harris, Director of Support Services
    Additional Contact Information

    Fax Numbers

    • (972) 590-9291
      Primary Fax

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/30/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a sofa manufactured by American Leather thru a retailer who does not wish to resolve the issues. I would like the manufacturer of the sofa American Leather who has admitted in writing to having a FALSE Legal Law Label sewn into sofa with wrong materials. It says all the materials are man made when in fact they are feathers and down. The sofa is defective as well with feathers poking thru the fabric in multiple areas causing allergic reactions. The manufacturer refuses to have any accountability what so ever and tries to **** this off on the retailer. This could be class action law suit if this is wide spread and this could also have deadly health complications from allergic reaction to the feathers. I have the law label attached and the email attached from American Leather stating the law label is wrong and not correct. I also have emails where they state they are not sure what's in this sofa. The retailers refunded me because they damaged my house and did not compensate me for the damage. I want the *** or President to be aware of what occurred and I think he should let my wife pick out the sofa of her choice thru a retailer of his choice locally and he should arrange for it to be delivered at no cost. I think, this is a very fair request from a furniture manufacturer of this caliber who admits to a serious defect. This is something that probably should also be reported, but that is not my concern. I just want a very nice replacement sofa that we can love and enjoy for years to come.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lori S

    1 star

    04/08/2024

    I purchased a $5000+ leather sofa in the fall of 2021. It took approx. 9 months and it came very lopsided. The replacement came faster but still lopsided. I am just as frustrated as AL is. The 3rd came better. Still had to be tweaked. Staples sticking out all over the bottom, the seat cushions were not sewn correctly, and the legs were damaged in transit. I worked with ***** from *** She hired *** with Guardsman. He is a magician in repairing furniture. ***** acknowledged the seat cushions and had them sent. I am waiting for the new legs. I can install the legs as they are bolted. I need help with the seat cushions as they are attached. This a task for a professional. I reached out to ***** multiple times. No response. I reached out to AL via the portal and phoned. I learned ***** retired. ***** answered and told me he wouldn't help. ******, his boss, said she wouldn't help. All I am asking is for them to send two new legs (each has two legs on so it equals for total legs) and hire *** with Guardsman to remove and install the new seat cushions (again they need to be attached by a professional). I am as frustrated as they are and I am the paying customer.

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.