Business ProfileforSewell Automotive Companies, Inc.

Date of this incident was October 21st 2023 Amount paid $1,1924.12 I brought my Yukon XL on 21st of October for a brake inspection and a check engine light. I was greeted and helped by ***** a service advisor. I had a special needs kid and asked for a loaner that would seat 7 but was given one that would seat 6. I chalked it up to maybe they do not have a larger one at the time. I made it work nonetheless. I received a text a few hours that I need spark plugs for the car and approved them. The spark plugs were installed later Monday afternoon with a follow-up that the unit was completed. I was going to pick up the following day when the text was followed possibly 30 to an hour later that there was another problem that the car would no start and that a new starter was installed and the felx plate was cracked. At no time did the service team follow the process that is in place as told to me by the Service Manager. I was simply told this repair would be 3k.The first question I had is the car started perfectly when it arrived. Could there have been another issue possibly but it was unbeknownst to me. I am put in a position to go off what was told but don't know if what was told is true. As a consumer, we bring our vehicles to the manufacturer because we believe they are the best place for it to be brought not a nonmanufacturer technician. The Service Manager did call me as I requested and left a message telling me that there were some issues with the car and that we would need to approve the starter that I did not authorize or they could put the other back in and we could have it towed out. . I know there are probably many good experiences that are provided here but this one was not. The car sounds terrible as was told and will need to look for a new vehicle or get repaired. Brake bulbs were charged to the ticket and I never approved them. The director ******** did not respond to any of my emails.Semper Fi