Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from Mega Motors on April 30, 2025, on May 11, 2025 the car broke down for what appeared to be an issue with the transmission. I contacted the dealership on May 12, 2025 to have the car looked, and was advised that it would be a ***** hour evaluation for the car to be looked at and then I'd be given next steps as to what would happen going forward. On May 14, 2025 the dealership called me and confirmed that there was an issue with the transmission. I paid them 1000 down for the car and then an additional $380 on Saturday May 10, 2025 which was differed on the down payment when I first picked up the vehicle. They gave me three options to resolve the issue:1. Purchase another car with a discount of $200 towards down payment 2. I could pay $500 to have the transmission repaired in which I'd also still be responsible for paying the note of $220. 3. I receive a refund of $380. I sent an email letting them know that none of these were sufficient enough options for me and they refuse to give me my money back.

  Business Response

  Date: 05/16/2025

  Dear *** or Madam:

  ****** ******* ****** received a refund of $1,380 on May 15, 2025. I have attached the Form 3 where Mr. ****** signed acknowledging he received the refund.

  Thank you for your assistance.

  ***** **********

   

  Customer Answer

  Date: 05/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mega Motors claims I was 20 days late on my payment, citing due dates of April 10 and April 24. I called ahead and informed them Id pay on April 18. A *** confirmed that was fine and said my next payment would be due May 2. I paid $200 on April 18 as agreed.Despite this, my car was ***ossessed on May 7 just five days after the May 2 date. I was never given a ***ossession notice. I was then told I owed $750 ($400 past due + $350 ***o fee) and had only 10 days to recover the vehicle before it would be ******* a father of two children under one. My infant daughter needs her six-month vaccinations, and I now have no transportation. This has severely impacted my ability to work, attend appointments, and care for my family.I no longer want the car. Im requesting a full refund of all payments made, plus reimbursement for gas, fees, insurance, overdraft charges, and ***airs totaling at least $2,000. The A/C never worked.They later claimed my first four payments had to be made in person, but they accepted them over the phone with no issue. That policy was never enforced. It feels deceptive to accept remote payment, then use it to justify ***ossession.I followed their instructions and paid exactly as I was told. Now Im being punished. I recorded a conversation where an employee confirmed May 2 was my due date proof I was misled. I have video evidence if needed.

  Business Response

  Date: 05/16/2025

  MEGA MOTORS INC.
  PO Box 171509
  Dallas, TX 75217
  Date: May 16, 2025
  
  Dear Sir or Madam:
  According to Mr. Goss’
  Retail Installment Contract he was going to pay $200 Biweekly beginning on
  Friday:
                  3/27/25
  - $200
                  4/10/25 - $200
                  4/24/25 - $200
                  5/08/25 - $200
                  equals    $800
  So far, Mr. Goss has
  paid in only $400.00 no matter what excuses he
  Has. So since Mr. Goss
  wants to change the Retail Installment Contract by his excuse tell him to bring
  up what money he thinks he owes, write down the next 10 payments that he can
  make including date and amount. We will waive the repo fee.
  
  We want our customers
  to be happy!
  
  Thank you,
  The Management Team
  
  

  Customer Answer

  Date: 05/17/2025

  REBUTTAL STATEMENT – I DO NOT ACCEPT THE RESPONSE FROM MEGA MOTORS
  BBB Complaint ID: 23306994
  Texas Attorney General Case No: CGS-450699
  
  
  To whom it may concern,
  
  
  I, Elton Goss, formally reject Mega Motors’ response to my complaint. Their reply is misleading, dismissive, and fails to take responsibility for the serious financial harm, safety risks, and emotional distress their actions have caused my family. This situation has affected not just me but my partner and our two children under the age of one. I am submitting this rebuttal to clearly outline the dealership’s violations and the consequences we’ve endured.
  ?
  Key Violations and Supporting Facts
  1. No Repossession Notice & Unfair Recovery Limit
  I was never issued a written repossession notice. I made a $200 payment on April 18, 2025, after confirming with a staff member over the phone that my next due date was May 2. Despite this, the car was repossessed just days later — on May 7 — with no warning. I was then told I had only 10 days to recover the vehicle before it would be permanently kept. This high-pressure approach, with no written documentation, appears to violate Texas law and ethical consumer finance practices.
  2. Breach of Contract – Phone Payments Were Accepted
  The dealership now claims my first four payments had to be made in person, but they accepted my April 18 payment over the phone without issue. If their contract truly required in-person payments, they never enforced it — and their acceptance of that phone payment proves it. To claim a contract breach now is not only dishonest, it’s selective enforcement and clear bad faith.
  3. Unsafe Vehicle & Misleading Sales Tactics
  The car was sold to us after hours by a representative who appeared under the influence of marijuana. We were told the vehicle was in good condition, but within days, the ABS brake warning light came on. When I asked about it, they dismissed the issue and told me to “just get brake boosters.” This put my life, my partner’s life, and our two children — both under age 1 — at risk. The dealership refused to take responsibility or offer a refund or replacement.
  ?
  Reimbursement & Financial Hardship
  My wife and I made a $1,000 down payment for this car. We also paid $200 on April 18, trusting that we were in good standing. On top of that, we lost $386.52 after having to cancel our Progressive auto insurance and were hit with a $35 overdraft fee.
  We invested in gas, safety gear, and essentials for the car. After the repossession, we had to rely on Uber and Lyft daily just to get to work — including multiple rides documented in my attached receipts. This isn’t just financial loss — this is our lives being derailed.
  Because of Mega Motors’ actions, my daughter missed her six-month vaccinations, and we’ve had to cancel appointments and fall behind on bills. The emotional toll this has taken on me and my family is overwhelming.
  ?
  Who I Am
  I am a 23-year-old Black man, a father of two — a one-year-old son and an eight-month-old daughter — doing my best to support my family. We were misled, taken advantage of, and left with nothing. We trusted this dealership and followed their instructions. Now we’re being blamed, lied about, and penalized — for doing what their own staff told us to do.
  ?
  What I’m Asking For
  I respectfully request the following:
  •A full refund of all payments made, including the $1,000 down payment and $200 paid on April 18
  •Reimbursement for:
  •$386.52 Progressive Insurance
  •$35 Overdraft Fee
  •Uber/Lyft rides
  •Lost car-related investments (gas, child safety equipment, supplies)
  •Estimated total losses exceeding $2,000
  •A formal investigation into Mega Motors’ sales and repossession practices
  •A statement acknowledging wrongdoing
  
  
  This is not just about money — it’s about justice, accountability, and protecting families like mine from being targeted and exploited. I have filed a complaint with the Texas Attorney General’s Office under Case CGS-450699, and I will continue to pursue this until it is resolved fairly.
  
  I have video evidence that supports this complaint. If needed, I can provide it directly via email or another method.
  
  Please attach this statement to my BBB complaint and forward it to Mega Motors for their response.
  
  
  Sincerely,
  Elton Goss
  BBB Complaint ID: 23306994
  Texas Attorney General Case No: CGS-450699
  

  Business Response

  Date: 05/17/2025

  MEGA MOTORS INC.
  PO Box 171509
  Dallas, TX 75217
  Date: May 17, 2025
  
  Dear Sir or Madam:
   We are only able to refund your $1,000 down
  payment plus the $400 payment paid in on
  your account.We can refund it to the credit card you paid with which will take
  5-7 working days. We need you to sign a paper to authorize this.
  
  Please call 214-398-3244
  x9003. Ask for Melissa.
  
  Thank you,
  The Management Team
  
  

  Customer Answer

  Date: 05/17/2025

  
  RESPONSE TO BBB (Seeking Full Compensation):
  
  
  Thank you for the offer to refund my $1,000 down payment and $400 in payments. However, I cannot accept this amount as full resolution due to the extent of damages I’ve suffered from this unlawful and deceptive repossession.
  
  
  In addition to the $1,400 paid, I incurred the following losses:
  •I was charged $350 in repossession-related fees.
  •I was forced to cancel a $1,197.50 Progressive insurance policy, which was no longer usable after the car was taken.
  •I missed multiple important appointments for my children due to lack of transportation.
  •I experienced extreme stress, financial hardship, and lost wages because of the sudden loss of my only vehicle.
  
  
  I am requesting a full refund of $1,400 plus compensation for my insurance loss and the hardship this caused, totaling at least $2,600.
  
  
  Additionally, I am asking for confirmation that:
  1.No repossession or delinquency will be reported to my credit,
  2.All associated repo fees are canceled,
  3.I will not be held responsible for any remaining balance, and
  4.This complaint will be closed in good faith only after I receive the full compensation.
  
  
  I appreciate your cooperation and hope to resolve this fairly.
  
  
  Sincerely,
  Elton Goss
  

  Customer Answer

  Date: 05/19/2025

  Since my last response was ignored, and Mega Motors failed to address my previous attempt to resolve this, I am now formally escalating my settlement demand.
  
  
  Due to the active investigation by the Texas DMV (Case #25-0013572) and a formal complaint with the Texas Attorney General, I am demanding $30,000 in total compensation for the financial losses, emotional distress, bad faith actions, and hardship caused by their business.
  
  
  This includes my down payment, phone payments, repo-related fees, lost insurance coverage, missed medical care for my children, emotional damage, and all transportation-related costs.
  
  
  I previously gave the business an opportunity to resolve this for far less and in good faith. They chose to ignore it.
  
  
  I am requesting full payment by Friday, May 23, 2025, via direct deposit to my verified Dave account or by certified check.
  
  
  If I do not receive a response by then, I will move forward with civil legal action and request full damages, including penalties for bad faith.
  
  
  Elton Goss
  [email protected]
  945-299-5825

  Customer Answer

  Date: 05/31/2025

  More Information Regarding Complaint #23306994
  
  
  Hello,
  
  
  I’m submitting this important update to strengthen my complaint against Mega Motors.
  
  
  On May 31, 2025, I received a Form 4 notice (dated May 21, 2025) from the dealership, stating their intent to retain the repossessed vehicle — a 2005 Chevrolet Trailblazer — in full satisfaction of the debt.
  
  
  This is the first and only written notice I have received regarding repossession, and it arrived after the vehicle had already been taken, which is a direct violation of proper repossession procedure. This undermines their earlier claims that I defaulted or was properly notified.
  
  
  Furthermore, I made a $400 phone payment that was initially accepted by the dealership — consistent with past payment methods — but they later stated it “didn’t count” because it wasn’t made in person. I have proof that phone payments were previously allowed.
  
  
  During BBB mediation, Mega Motors offered a $1,400 refund, which I respectfully declined. After that, they ceased all communication and proceeded with vehicle retention anyway, despite no resolution being reached.
  
  
  I am formally requesting:
  
  
  A full investigation into potential violations of contract law, repossession procedure, and misrepresentation.
  That this Form 4 notice be added to the case file as evidence of improper and untimely notice.
  That the dealership be required to provide:
  
  A copy of the signed sales agreement
  A complete payment history
  Proof of any repossession notice sent prior to the vehicle being taken
  
  
  
  
  
  
  This repossession has caused serious hardship:
  
  
  I lost transportation to work and medical appointments
  I had to cancel my Progressive insurance policy after paying $386
  My infant daughter missed her six-month vaccinations
  
  
  
  
  I appreciate your time and ask that this be included in the case review. Please confirm that this update has been received and added to my complaint.
  
  
  Sincerely,
  Elton Goss
  [email protected]
  (945) 299-5825
  Carrollton, TX
  

  Business Response

  Date: 06/13/2025

  More Information...

  MEGA MOTORS INC.
  PO Box 171509
  Dallas, TX 75217
  
  June 13, 2025
  
  Dear Sir or Madam:
  
  As we all know Mr. Goss
  has already written the BBB on May 16, 2025, which he admits that he respectfully
  declined our offer of returning EVERY DOLLAR he paid to us which
  was $1,400.00 which would legally unwind the deal.
  
  Mr. Goss then wrote the
  Department of Motor Vehicles on May 19, 2025, which we answered with the same
  refund offer. We are very confused on what Mr. Goss thinks we are responsible
  for. We are a used car dealership.
  
  Thank you for prompt
  attention to this matter. We are very sorry to waste your time again.
  
  
  Thank you,
  Mega Motors Inc.
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed a ***** down payment for a 2015 **** Focus on 03/20/2025-Thursday. The sales person ***** recommended this car stating that the car only needed an oil change and a tune up. I drove the car home. The car was shaking really bad but the salesman continued to insist that the shaking would go away after a tuneup. Friday I only started the car twice and it was ok. Saturday the car would not start. I called the company they said it needed a battery. I called AAA for **************** replaced the battery. The car was working. Sunday 03/23/2025- that morning the car would not start. *** came again and said it may be the alternator or the negative terminal, they cannot diagnose. I received another chargejump. The car stopped Monday at my childs school, *** came out for a charge. I went straight to get terminals and an oil change. Wednesday it stopped again *** towed it home and said I needed a starter and an Alternator. I was communicating every day with Riquel/Mega Motors at the Lake June location. I was tired of spending money in less than one week of purchasing the vehicle. I requested a refund. She said that I could not get a refund and that it was sold (as is) even if I had to replace every part on the car. There was another AA lady there who was rude every time I spoke to her. This place is a scam and should be put out of business. They lie and scamming customers out of their money and it must stop. In less than one week I lost the ***** down payment plus over 500 on repairs. Paying 2 different mechanics plus AAA had to assist me with roadside assistance 5 times all in one week. I will do everything in my power to speak out about this including reporting this to a news reporter in hopes of helping others avoid being scammed. I am requesting a full refund considering everything I went through in a short period of time. Stop using the words (AS IS) to scam people. You know that the cars are going to break down as soon as they leave the dealership.

  Business Response

  Date: 04/03/2025

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  
  April 3, 2025
  
  Dear *** or Madam:
  
  Thank you for reaching out to us regarding ******** Johnsons concerns.
  After reading the letter Ms. ******* wrote, we immediately contacted her. We resolved the issue by refunding the down payment. We sincerely apologize for any inconvenience we may have caused Ms. **************** you,
  
  ***** **********
  Mega Motors, Inc.
  
  
  

  Customer Answer

  Date: 04/04/2025

  I received a email that states that a refund of ***** has been sent back to my Bank Account.

   

  Thank You 

  ******** Johnson 

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a car from mega motors car stopped immediately they replaced it with this car also having problems. They towed it claimed it was fixed I went to pick it up broke down again I had to push it *****. Picked it up again and it has not worked since I got it home. Mega motors is not agreeing to just give me bk my deposit and letting me take my business else where Im asking that they come get this car and return my money please

  Business Response

  Date: 12/19/2024

  MEGA MOTORS INC.
  PO Box 171509
  ***************
  
  December 19, 2024
  
  Dear *** or Madam:
  
  I have read the letter from Yanavi *****.
  I am sorry for any inconvenience we caused Yanavi *****.
  Ms. ***** has reached our Preferred Customer status because she
  almost paid her car off. Ms. ***** is a Valued Customer of
  **************************** I would like to offer Ms. ***** to get into another
  $1,000 down car with $0 money needed. Ms. ***** needs to speak
  with Yaya at our Lake June location. This offer is valid for 7 days
  from the date of this letter.
  Again, I sincerely apologize for the encounter that ******** had but
  will allow us to fix this situation.
  
  
  Thank you!
  
  Sincerely,
  ***** **********
  Mega Motors, Inc.
  
  

  Business Response

  Date: 12/21/2024

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  December 21, 2024
  
  Yanavi ***** purchased a 2008 **** Taurus on
  April 16, 2024. Ms. ***** signed a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Ms. ***** drove the car off the lot and had the car in her
  possession. Mega Motors, **** cannot control
  how a customer drives or maintains their vehicle while
  in their possession.
  
  Mega Motors, **** cannot refund Ms. ***** her down payment
  due to the fact she has had the vehicle since April 2024,making
  payments regularly on her account.
  Ms. ***** came into our office on December 18, 2024, and
  signed a Form 5 voluntarily relinquishing her rights to the vehicle.
  
  
  Sincerely,
  ***** **********
  Mega Motors, ****

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from mega motors in Aug on 8/9/24 the car kept switching gears I have been paying for this car since then put 1000 down on the car I pay 200 every 2 weeks on sept 25 I spoke with Mrs **** in payments to let her know my car stopped on Oct 14 my car would not move I had mega motors to pick my car up sure enough its the transmission this is my 3rd time contacting you all for another car the fact that Ive worked here in repo lets me know that this is not how things should go . They are telling me I can have 500 off another car when Ive spent over 2400 already. And I just paid yesterday. I would like the same thing as before to occur the same 900 on another car that they award when I contact the bbb

  Business Response

  Date: 10/15/2024

  October 15, 2024
  ******* ******** purchased a 2014 Dodge Charger on
  August 9, 2024. Ms. ******** signed a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  A representative made contact with Ms. ******** today.
  Ms. ******** came into our lot and picked up her refund.
  
  Thank you!
  
  Sincerely,
  ***** **********
  Mega Motors, Inc.
  
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I bought a vehicle a 2004 Kia ****** from mega motors on the 21st of August and put $600 down and have had nothing but problems with it first the alternator goes out and they towed it to their lot prepared it and then I had to pay the $200 to get my vehicle back which I owed for 2 weeks of payments and then I pick it up on September 9th and come September 14th my lower radiator hose busted then after I replaced the little radiator hose my van now is popping when I press the accelerator refuses to go forward is constantly overheating and has a rough running idle and I've contacted them about the situation and they're wanting to charge me $200 to have it towed in and then pay for the repairs when my van being down has caused me not to be able to work now I can't pay my bills I can't pay my rent I'm at risk of losing my home I'm at risk of losing everything I own I can't afford to get groceries or anything else and they refuse to refund my money or anything or put me into another vehicle and I need help with the situation I'm frustrated and irritated at the fact that they could care less after the money I put in to get this vehicle

  Business Response

  Date: 10/01/2024

  MEGA MOTORS INC.
  PO Box 171509
  ****************
  
  October 1, 2024
  
  ********* *********** purchased a 2004 Kia ****** on
  August 21, 2024. Mr. *********** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  he purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Mr. *********** put $600 down on the car and made a payment
  for $200.00 on 9/9/2024. He drove the car off the lot. He called in
  on 9/16/2024 for a tow call. Mega Motors, **** cannot control
  the way a customer drives or maintains their vehicle while in their
  possession.
  
  Mega Motors, **** is going to refund $400.00 to Mr. ************
  He must go to our Lake June location within one day of receiving
  this letter to get his refund without threatening our
  employees.
  The address is ******************************************
  
  Sincerely,
  ***** **********
  Mega Motors, ****
  
  

  Customer Answer

  Date: 10/01/2024

  I have reviewed the business response and accept this resolution. I appreciate y'alls understanding and I am happy and will come back once I get enough for another down payment and I have nothing negative to say about the company. Y'all are being fair and taking care of your customers and I thank you for that.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ************************* I am a current mega motors customer and client. I am dissatisfied with the customer service as well as the Payments with mega motors company of ****** that I have received in the last 3 to 6 months concerning my vehicle. I purchased the car September 2023 and the next following month in October the car started to run hot, I took it to them and got it fixed for $200 plus car note payments by December 2023. It was yet running hot again. The car has ran hot repeatedly for the last 4 to 5 months, including February 2024. I have made several payment arrangements concerning the condition of the car and they have not yet helped me in any way possible now they have taken the car because of possible so-called payment but the car shuts off and runs hot I have put $1200 Into this car since having it and I need my $800 back ASAP or the ****** attorneys office in which they are already on the case will place this lawsuit in motion in March. It does not make any sense for a car to run that hot multiple times and I have to put oil in it every week which cost me nearly $50. That is insane to put oil in a car And fix it from overheating every week and month since having it I am dissatisfied and I need a solution in no less than 24 to 48 hours of business time or the ****** attorneys will be contacting them to file for lawsuit. I need my refund and my money back at least half of my car note payments from what I put in this car.

  Business Response

  Date: 03/09/2024

  ************************* purchased a 2011 Chevrolet Cruze on
  October 12, 2023. Ms. ***** did sign a Motor Vehicle
  Retail Installment Contract and a Buyers Guide stating
  she purchased the car AS-IS with no Warranty at the time
  of purchase.
  
  Currently, ************** has her vehicle in her possession.
  Ms. *****s payment has no relevance to the condition of her car.
  Mega Motors, **** cannot control the way a customer
  drives or maintains their vehicle while in their possession.
  
  Mega Motors, **** is going to refund the $350.00 by applying
  a credit to her account.
  
  Sincerely,
  *******************************
  Mega Motors, ****l ** why here...

  Customer Answer

  Date: 03/09/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Mega motors that has been giving me problems. I took it to them to fix and they said they fixed it I paid $300.00 for the issue to be fixed and it wasn't. I am not behind on a car payment either.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on September 27, 2023 I received a call from mega motors that I had a balance of $200. I informed the sales rep that I would try and borrow the money to pay it and she said ok and that it would be notated on my account. My husband went to pay the $200 online at 8pm and could not find my account to pay it. So we just said we would call in the morning to pay it lo and behold the car was repossessed in the middle of the night. Now I am being charged $350 for the tow fee on top of the $200 dollar car payment. Im not understanding why I am being charged with the tow fee when I did not know that my car was even up for repossession. Not to mention the first car I got from them the motor went out and I lost my job because I could not get to work because I was told that I had to wait for the holiday weekend in order to get another vehicle. They also changed my car payment date from Wednesday to Monday when I told them I dont get paid on that day. Nobody at the place has any solutions or trying to help everyone just says theres nothing they can do. Its sad Ive lost money on 2 cars and a job because they refuse to put notes in on the account and just sends someone to repo someones car. I dont even stay in ****** and paid the extra $200 for me not staying in the ************** and I couldnt even get the extra 4hrs that it took to make the payment.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept talking to different people, and everybody was lying about their names.I went to mega motors to get a car because we needed to get out of this ***** heat. I got the car August 10,2023 test drove it I got the car the 10th they didnt even make me sign the papers I left my old car there and took the new car home (*****) was going 70 mph ,the car stopped I mean lit. turned off at 70mph on the freeway going to pick up my children I called them they told me to come back during rush-hour skip to 12 days later I kept calling and kept talking to diff ppl about this problem. they said bring it back, and I said well on my off day frm work I stay in a hotel room. The day I was going to bring it back. 2 days later I heard a loud noise in my car cut off again. I gave **** and ****** $1200 the10th the 11th went back to sign papers he test drove it n gave me his number.. just in case any problems happened on the paperwork I signed I have proof . On the paperwork.. just in case they wanted to lie since thats all theyve been doing. I have proof. I also have text messages from the person who sold me the car person cell number of us going back-and-forth for him, telling me that he thought I was cute and to bring it to his house to get fixed instead of being professional I was uncomfortable and nervous for the gestures. Hes making with his lips in the eyes. I told them about the problems and I have Kidz All I want is my money back if they want to keep the $200 tow fee not a problem fine. But I want the rest of the money back because that was dangerous. I was stuck outside from 5 PM to 2 oclock before I decided to walk back from ***** all the way to ****** to get my kids then to figure out that theres no more buses and I saved up to get a that car. I have not signed any paperwork stating that they gave me a refund. If they say so The signature was forged because they have cameras running back .I also have videos as well will email them they need to be shut down

  Business Response

  Date: 09/29/2023

  Dear Sir or Madam:

  I have reviewed **************************** letter.

  Our *********************** Representative, ***** has spoken to ************************. ************************ is coming in to our office to get a refund.  ************************ may call ***** at ************ if she needs any further assistance.

  Sincerely,

  *******************************