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Find a Location

Dallas Lease Returns has 1 locations, listed below.

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    Business ProfileforDallas Lease Returns

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    14335 Inwood Rd STE 102, Dallas, TX 75244-3990
    BBB File Opened:
    6/23/1995
    Years in Business:
    20
    Business Started:
    5/1/2004
    Business Started Locally:
    5/1/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Alternate Business Name
    • Vehicle Sales Dallas, LP
    Contact Information

    Principal

    • Mr. Kris Gaerlan, GM/Managing Partner

    Customer Contact

    • Mr. Mike Hernandez, CEO/Partner
    • Mr. Kris Gaerlan, GM/Managing Partner
    • Ms. Tammy Lacey
    Additional Contact Information

    Fax Numbers

    • (972) 661-0579
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On November 2nd, 2022, I sent an email to ***********, GM for the Dallas/Farmers Branch location of Dallas Lease Returns after making several calls to **** and being informed that the individual who sold me the car was no longer with Dallas Lease Returns. Three attempts later, I have yet to receive an update from Dallas Lease returns and I am continuing to receive delinquent notices from ****. I provided an itemized detail from **** related to delinquent charges in the amount of $706.33 which were linked to my name following my purchase of a black 2021 Toyota Highlander XSE from Dallas Lease Returns in July 2022. Transaction data provided in the attachment indicates these charges start in February of 2022 and end in June of 2022. I did not provide a deposit to Vanessa to view the vehicle until June 29th, 2022. According to ****, my name was registered by Dallas Lease and Returns under prior license plate# ******** and new license plate#*********. I need to understand how/why this oversight occurred if my association with the car was supposed to have started with the paper tag. I do not wish to have this issue lingering, therefore I need to know and see how Dallas Lease Returns intends to remediate this issue with the State of Texas to remove my name from the prior license plate and resolve the prior delinquencies with **** before any further harm is encountered to my name or credit. I like to always assume positive intent; and my expectation is that this issue will be reviewed and resolved promptly.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Obadiah F

    1 star

    12/10/2023

    I think the deception, deceitful, manipulation I experienced was absolutely shameful, I was scammed into buying a 2017 Cadillac Escalade, Beautiful **** Sophisticated, I was not given a Carfax until the documents were all signed on October 5, 2023, then I discovered that it's a 2 owner vehicle,May 2022 it was involved in a collision, 3 days after I had purchased the vehicle I had to spend $2,179.16 to replace the Computer Screen, System, on October 9, 2023 I discovered at ****** *************************** the Transmission/Drivetrain will need attention which was causing a knock under the vehicle each time I shift into drive or reverse, the Front End was damaged from the Collision back in May 2022 Dallas Lease Returns had given me a 3 Month or ***** Miles ******** which they refused to Honor, the vehicle was in ****** ***************************, to ********************** Department attempting save me money with all the Mechanical Problems from their Diagnostics results, the shameful reality, Dallas Lease Returns had the arrogance to sale me this problematical 2017 Cadillac Escalade for $34,593.00 with complete knowledge that all of these Mechanical Issues existed, hypothetical dishonoring the 3-Months or ***** Miles ********, The Unequivocal Evidence Of Pure Greed, Lack Of Professionalism, To Avoid The Monumental Cost I Would Have To Pay For All The Necessary Repairs, On December 1, 2023 I Had To Trade The Vehicle For A 2016 ****** 4-*************** Which Several Dealership Only Offered Me $25 To $26 Thousand For The 2017 Cadillac Escalade After Their Examination And Test Driving, Pulling The Carfax And Discovered The ******** In May 2022 And The List Of Other Mechanical Issues, Therefore, In Less Than 2 Months After Purchasing The Vehicle From Dallas Lease Returns I Lost Over $8,000.00 Dollars Do To Their Deception And Absolute Unwavering Unprofessional Greed!!!*********************************

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