ComplaintsforChacon Autos, Ltd.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  So I got my car around February, I honestly haven't had issues with them until this pasted week, Basically they offer a service if you pay an addition $60 every 2 weeks on top of you car payment, they offer a service where they full coverage your car incase something happen to it, in terms of body damage, not anything else, anyways. someone hit my car and it was a hit and run, I gave them all the information about it, they told me to go to a body repair shop so they can get a estimate, I gave it to them and it was roughly $3,800 to fix, so they told me to wait on someone to contact me about it, I waited and then the person who got me into the car originally contacted me, completely avoided the car being fixed and tells me that they want to replace my car for something else as long as i have $500 down, Which didn't sound to bad, it almost felt like i was being manipulated though because everyone obviously enjoys the idea of a new car, anyways I go looking to see if anything sounds fair, giving them the benefit of the doubt, I found something and now they're saying if i want it id need to put more down?? how does that make sense? How do i win in this situation? Anyways, I mostly just want to return the vehicle its self be done with it and don't have it on my credit report at all because I lost well over an extra $600 for nothing since they don't want to even fix the car because i feel like for them it would cost more money to fix then to throw me into a cheaper car.

  Business response

  07/19/2024

  Chacon Autos will place CPI coverage, if a customer declines to provide their own comprehensive and collision policy. CPI provides comprehensive and collision coverage. ************ has the option to repair or trade. We have been in communication with ************, provided options available to her, and would like to keep her as a customer. 

  Customer response

  07/19/2024

  I spoke to someone through emails, they did try working with me vs what i did experience with the last person i spoke too, they did agree on if i brought the car back that they would leave notes on my account to take this off my credit report in return of bringing the vehicle and i am satisfied with that decision.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When they repoid my car at my job ********* when I went to pay to get my car back the car lot told me my car was broking into,, they got information from me and told me that it was for a police report that they were going to do I kept calling the office they can't put me off so I got a hold of Dallas county ************************ told me that the car lot never even filed a police report I had money and valuable stolen out of my car and they need to replace it and they lied about the fact of getting a police report I want to know what really happened

  Business response

  06/17/2024

  When ************ told us of the missing property, we offered to credit the account for the value of the missing items. She told us she was agreeable to that solution. The credit was made to the account the same day, on 2-7-23. Chacon has considered the issue resolved for over a year.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been sick and in the hospital for some time. I have not had any income come in during that time. I explained it to 2 different representatives. I told them I would be able to make a payment on the 24th of the month. they would not accept that. I have no money right now but will have some on the 24th

  Business response

  05/10/2024

  Chacon Autos has been in communication with our customer and an arrangement has been made that is suitable for both parties.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Financing a car with chacon autos. Originally was told my car notes will be $302, but increased to $380 because I only have liability insurance which I understand. I have been paying the $380, then I go to pay my car note, now it is $458. I have not been advised of an increase and my car note should not be increased because the $302 is what is on my contract.

  Business response

  04/13/2024

  Car payment amounts and CPI payment amounts do not increase during the life of the contract. We will have the account representative reach audit the account and reach out to discuss the payment due dates in detail. 

• Initial Complaint

  02/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Transaction: October 26th, 2023 Amount of money I paid to the business: my down payment for the vehicle (Kia ** 2022) was $2,300. Now my biweekly payments are $452.What was the business committed to provide you?: I was sold a vehicle I was supposed to have insurance through the company which is Chacon Autos and it is a buy here pay here used car lot. Location: ************************************************************************Nature of dispute: im reaching out to you all to help me get proof of the insurance that I have been paying for with Chacon autos. I was told that I would receive my insurance verification paperwork in person and now when I call them for the insurance they claim there is nothing to give out to me. I need to see proof that this vehicle is fully covered by Chacon Autos. This car place is a complete rip off. I've only had this vehicle for 4 months and I've already paid $5,494.30 on it including my $2,300 down payment. PLEASE HELP ME!Account number: ******* The phone number Ive been calling: ***************** then I speak with a customer service representative.

  Business response

  04/05/2024

  We have been in touch with ************** and provided the requested information. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 02/15/2024, I received a letter from Chacon Autos stating that they believe the account information to be reporting accurately which I disagree. I ask them to send me the proof of the evidence of their investigation and they failed to send me that. They are not following the Metro 2 guidelines. Also, it seems like they are not 100% sure if the account is being reporting correctly which is a violation to 15 U.S. Code ****i. In Accordance to 15 U.S. Code ****i (a)Reinvestigations of disputed information (1)Reinvestigation required (A)In general Subject to subsection (f) and except as provided in subsection (g), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Deleted this account off my credit report immediately CHACON AUTOS *** account # T33****, and if failed to comply I will seek attorney for violation.

  Business response

  02/26/2024

  We are in receipt of your request disputing information that Chacon Autos has reported on your credit file.  After an investigation into this matter, we are unable to substantiate what has been reported to your credit file to our satisfaction.  As such, we will remove the item in question from your credit file. 

  Customer response

  02/26/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased this car July 27, 2023. Since I purchased this car there has been constant changes in the biweekly payment of $375 to $447 which is supposed to include insurance which after being pulled over by police in November, 2023 showed there was no insurance on this car. So I did obtain additional insurance yet this isnt my only issue with this company. I am currently on leave due to a medical issue from work. I called the company and informed them that I am now making only 75% of my salary and had to wait to make a late payment. Each time I have sent them ******* dollars every two weeks to be told my next car note is due in three days when I have actually been paying 5 days early. This non payment issued started with them in September when an account representing tried to tell me that I have never made a payment. This is predatory tactics at its finest and I have been paying them more and more money. Today when I spoke with ********* she told me that I must pay $635!! Why and I just paid you $504.95 on December 22, 2023 and you say that I still owe $1,500!! And that I didnt make a payment at all in December??

  Business response

  01/16/2024

  Chacon Autos has been in contact with our customer and it was agreed that all payments made have been applied to the account. Arrangements have been made on the remaining balance due. 

  Customer response

  01/16/2024

  Attached you will find the payment history they have and the actual amounts that I have paid. Even when ****** and I were speaking she stated that I would still be in arrears $1800!! She did agree to open the payment portal so I could make a payment of $635.50 yet again Im still behind $1800!! *** worked in accounting before many years before becoming a TI employee and their numbers arent adding up. Even she stated that in the beginning there was a miscommunication about the additional $700 for the down payment on the car that I did pay. It just seems strange that once I made both car payments of $375 which included their insurance then I was told to start paying adding $72 for their insurance which made my payments increase to $447.50 every two weeks which I still paid. And I have only had this car a short period to have so much trouble. I will make the payments of $375 since I have insurance on my own insurance on the car. What I would like is also those amounts of CPI premiums refunded back to me. 

  Customer response

  01/22/2024

  I am rejecting this response because:   

  Attached you will find the payment history they have and the actual amounts that I have paid. Even when ****** and I were speaking she stated that I would still be in arrears $1800!! She did agree to open the payment portal so I could make a payment of $635.50 yet again Im still behind $1800!! *** worked in accounting before many years before becoming a TI employee and their numbers arent adding up. Even she stated that in the beginning there was a miscommunication about the additional $700 for the down payment on the car that I did pay. It just seems strange that once I made both car payments of $375 which included their insurance then I was told to start paying adding $72 for their insurance which made my payments increase to $447.50 every two weeks which I still paid. And I have only had this car a short period to have so much trouble. I will make the payments of $375 since I have insurance on my own insurance on the car. What I would like is also those amounts of CPI premiums refunded back to me. 

  Business response

  01/22/2024

  The payment history has been explained, and we are happy to do so again to resolve any confusion. A Chacon Autos account manager will reach out to ****************. If desired, an in person appointment made be made to discuss all **************** and payment due dates (including CPI) in detail. 

• Initial Complaint

  12/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a former customer through a ******* location. I contacted the ** ****** location ******************************************************************** search for a new vehicle & the salesman ***** was very impatient and rude. I called back twice asking to speak with a sales manager and was placed on hold, they then would hang the call up. I called back a 3rd time and they pretended to be another location placed me on hold, someone then answered and hung up. Every employee is has a standard of professionalism that they are held to and the level of professionalism that they possess at this location is extremely unacceptable.

  Business response

  12/27/2023

  Chacon Autos has been in touch with our customer and steps are being taken to resolve the issue.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Where do I basically start. A month after my loan was re-written with them I ended up in the hospital due to bacteria growing in my body. I literally almost died if I had waited a day later. Not only did I stress to get back to work but Ive called chacon to let them know how bad this was an all a specialist by the name of ****** could tell me was there was nothing that they could do and that they had already re written my loan as I wasnt there when it was re written. A week after that conversation I took matters into my own hands and went back to work and ended up accidentally tearing the disposable bag attached to me out which prompted emergency surgery. *** tried so many things to get the money to catch up but with no options available they have placed my account in review. Im solely disappointed in this company.

  Business response

  10/31/2023

  **************** was given the option to rewrite the loan in August, after the account became past due. ******************** ID was provided and verified, along with signatures at the time of rewrite. The last payment received was more than 2 months ago. Chacon Autos has worked with **************** since then, and arrangements were made but have not been kept. 

  Customer response

  10/31/2023

  I am rejecting this response because:   Again I am not responsible for how life goes !! If you read the complaint it will show exactly what Ive been going through . I know businesses who offer better service than you all and the service from the reps are horrible. No customer should go through this. 

  Business response

  10/31/2023

  Chacon Autos has and will continue to provide the best possible customer service, including offering all options available. 

  Customer response

  10/31/2023

  I am rejecting this response because:   All except giving the customer option to defer the payment to help get caught up. Got it!

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My name is ***********************. I started financing a vehicle from Chacon Autos. On 11/26/2022. Its a 2016 Kia ****** Plate # SKJ0723. Vin # *****************. Stock # U470749.Account number: *******. Ive made 18 payments so far. Comes to a total of $6,138 dollars. Out of the total sale price of $24,413.23 . On 09/05/2023 the vehicle suddenly broke down while I was driving home from work. Without giving me any signs or sensors light on the dashboard. The vehicle has been sitting at my current address *************************************************************. The vehicle doesnt run, I dont know what could possibly be wrong with it so I contacted the dealership costumer service line for help but no help has been offered at all. I have proof of maintenance/ oil changes on vehicle. On 09/26/2023 I finally got a hold of a manager named ******. I spoked to him about the situation and he said to contact costumer service to request someone to come pick up the vehicle. The vehicle got picked up that same date while I was at work so the car was locked. But they still took the vehicle. After that day Ive been contacting them again for an update but nobody seems to be concerned about it and its honestly disappointing for me because for almost a month now i have to ride Uber/lyft to work and back home. Its fustrating, because Im trying to do things right and they wont help me or communicate with me.The day after the car got picked up I called CS and talked to ***, for an update on the car and he stated that he didnt know where the car had been towed to which I thought how come you dont know where the car is, the car was at their dealership. I shouldnt have to be riding Uber/lyft while they still demand payments on a vehicle that doesnt run. I just need a solution. On 09/30/2023 I decided to just go turn in the key because I received a voicemail saying they cant get to open the vehicle because they car is locked. Which I thought they should have a spare key. I need help please .

  Business response

  10/05/2023

  Hello, ***************,

  We understand your frustration and **** will contact you today to discuss this situation.   You should hear from him shortly.  

  Thank you,

  **********;

  Customer response

  10/06/2023

  I spoke with ********. He mention that I have options available to get a different vehicle, that someone from management will be reaching out to me. Nobody has reached out to me yet and I cannot go another week without a vehicle. Its been a month now that Ive been riding Lyft and I need something done asap. 

  Business response

  10/06/2023

  **** spoke to the customer at 10:49 am today and a manager called her at 3:07pm today.  Manager spoke to customer about her options and has an appointment for tomorrow at 10:00am.  

   

  Customer response

  10/06/2023

  I have reviewed the business response and accept this resolution. 

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