Business Profile

Used Car Dealers

Chacon Autos, Ltd.

Headquarters

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Complaints

This profile includes complaints for Chacon Autos, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealership Chacon Autos, agreed to accept my vehicle back and in return I received a letter that my contract/car loan with be forgiven and all debt would be cleared and Chacon Autos still put it on my credit report at non paid / late payments and would not give me a refund. The vehicle was returned for mechanical issues and I did not receive my refund back
Business Response
Date: 07/02/2025
Mr. ********* purchased a vehicle and failed to pay the 1st 2 monthly payments that came due. The car was assigned out for repossession. There was no arrangement for him to return the vehicle in exchange for a refund of his down payment. He had the car for 2 months and added 3539 miles. We have no knowledge of any mechanical issue. Mr. ********* came to our office to retrieve personal property after the repossession and stated he would return the following day to redeem the vehicle. He has not redeemed the vehicle, as of today.
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Chacon Auto for disclosing private account information without my consent, even after I submitted a written request not to.On May 12, 2025, I texted Chacon Auto asking that no one be allowed to receive information about my account or vehicle. They confirmed that there were no authorized individuals and that they do not give out account information.Despite that, my WIOA caseworker from ******** later informed me that someone at Chacon Auto disclosed payment and pickup status on my account, which led to me losing approved assistance I was supposed to receive. I also sent a follow-up email on May 19, 2025, which was ignored.This is a clear violation of my privacy and a direct cause of financial loss and stress. I am asking for:A formal written apology Confirmation my account is now secured Compensation for the harm and inconvenience this caused me Better training for staff on customer privacy and account confidentiality Thank you for your time and **************: ******* ****** Phone: ********** Email: ********************** Business: Chacon Auto *********************************************
Business Response
Date: 06/16/2025
Chacon Autos takes customer privacy issues very seriously and we have measures in place to keep personal information secure. We have a record of being given authorization to release information to a third party on 5-6-15. We do not have a record of releasing any account information to a third party after 5-12-25. We would ask for documentation or other proof that account information was released after 5-12-25 and if provided, we will investigate further.
Customer Answer
Date: 06/30/2025
Hi I was reaching out because I thought I submitted my message when it was received but I do not think that it went through. The company had asked for documentation but I have already provided it. Was it received?
Business Response
Date: 07/07/2025
We have reviewed the attached documentation, which is the same as attached to the first complaint. We have no record of releasing any account information to any third party after 5-12-25. We are requesting documentation that indicates Chacon Autos specifically, released account information after 5-12-25. If provided, we will be happy to investigate further.
Initial Complaint
Date:05/24/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my job and fell behind on my payments just trying to see if I can get chacon to defer the payments or rewrite the loan and let me start fresh as I have a new job Im about to start in a week on June 2nd
Business Response
Date: 05/30/2025
We have been in touch with our customer and are working with him on a resolution.
Initial Complaint
Date:05/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Chacon AutosNature of Complaint: Delay in *** coverage payment and lack of communication?Summary of the Issue:1.Delayed *** Coverage Payment*** coverage on my vehicle has not been paid out for nearly three months.This delay is directly impacting my ability to obtain another vehicle.2.Lack of CommunicationI have made multiple attempts to contact the company for an update (via phone calls, emails, etc.).No one has responded to my inquiries, and I have not received any updates.3.Escalation Efforts IgnoredI escalated the issue by sending an email directly to the CEO for ********** of todays date, I still have not received a response or ********************** and Practical ImpactThis delay is affecting my daily transportation and financial situation.I am unable to secure a replacement vehicle due to the pending *** coverage payout.5.Desired ResolutionImmediate update on the status of the *** coverage payment.A firm payout date and assurance that this matter is being handled.A direct point of contact who will respond to follow-up questions
Business Response
Date: 05/24/2025
A GAP payment was applied to Ms. ******** account on 5-20-25 and the account is paid in full. Our records indicate Ms. ****** requested a letter on 5-20-25 to show the account was paid in full and the letter was sent the same day. Any representative would be happy to answer questions or assist further during normal operating hours.
Customer Answer
Date: 05/24/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Chacon sold me a car for over $30,000.00 that shows on Carfax as a total loss. I owe a little less than $20,000 as of today and Im just now finding out its wont be worth anything. They hound you if youre a day late all while selling you something thats considered a total loss. They take advantage of people in need and sell a dream they cant help come true. I would not recommend Chacon.
Business Response
Date: 05/02/2025
Chacon Autos does not buy vehicles that have a "salvage" title. We have investigated and confirmed the title to this vehicle was clear when it was bought and sold to our customer. We do work with customers when they become past due, as in Ms. ******* case, and will continue to do so.
Customer Answer
Date: 05/05/2025
I am rejecting this response because: According to this report, the car is a total loss. That was reported in 2019. We also were shown the vehicle had less than 60k miles and according to this report they rolled the miles back.
Business Response
Date: 05/05/2025
The vehicle was purchased with a clear title, no salvage shown. Chacon Autos does not tamper with odometer readings. The Carfax shows no structural damage or air bag deployment. Their note of a total loss may be an error.
Customer Answer
Date: 05/10/2025
I am rejecting this response because:

Sample Response to the Dealers Reply (via BBB platform):
I appreciate the response from the dealership. However, I must respectfully disagree with their claim that this is a mistake with the Carfax report. I have documentation from ****** showing the vehicle was reported as a total loss prior to my purchase, and the odometer reading at the time of sale was lower than what had already been recorded in past reports which strongly suggests odometer rollback or misrepresentation.
At no time during the sale was I informed that this vehicle had a salvage/total loss history, nor was the odometer discrepancy disclosed to me. This constitutes a material misrepresentation, and had I known this information, I would not have purchased the vehicle.
I am seeking a full refund of the purchase price and return of the vehicle, as this sale was made under false pretenses. I urge the dealership to take responsibility for this issue and resolve it fairly.

Find a record that shows different.

Customer Answer
Date: 05/23/2025
I am withdrawing my complaint. The business refunded my down payment and allowed me to return the vehicle a promise of no negative recourse to my credit report. I am satisfied with the outcome. I can honestly say, the management team provided options to provide an outcome and this was the best route for me.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to me having serious health issues, I was hospitalized for a week missing out on over a thousand dollars worth of pay. After receiving correspondence from Chacon, I immediately reached out to seek resolution to my account and offered to even pay a portion to at least show that I have made attempts towards being current on my account. The business refused my offer and continued to be less than empathetic in regards to my situation in the midst of me laying in the hospital bed striving to resolve my account. I was told I can't receive any extensions, and I never received any. along with the fact I have paid a 2100 dollar down payment, and have been in communication with the business due to my car having issues after being purchased, car was filled with plenty of dead insects, foul odor, insects coming through vents, odometer issues, my car in need of service after a short amount of time(30 days after purchase) , and service department directing me to every other option that is not directly with them whom I purchased my car from. I have paid 1250 in January and have made attempts to pay 500 on March 8th and pay remainder on March 20th but the arrangement was refused and I was advised to try to see if someone could possibly help me with my payment that I may know. I am just now returning to work, I have invested in the vehicle purchased, and I rely heavily on the vehicle to work to compensate for what I owe. I am hoping we can seek mediation In the situation and not let my shortcomings define me as a customer.
Business Response
Date: 03/12/2025
Chacon Autos has offered payment arrangements, but they were not accepted by Ms. *********** The past due amount is considerable, and we agreed to accept a portion of the past due in order to help Ms. ********** during her financial hardship. Ms. ********** offered to pay $500.00 on March 8th, and another $350.00 on March 28th. This would have left a balance owed of over $1000.00. We offered for Ms. ********** to pay the minimum acceptable amount of $700.00 on March 8th and make arrangements on the remaining balance but have not heard back until now, via this complaint. We have reached out, but have not had a response. We encourage Ms. ********** to remain in communication with us so that we can work together to help her get current again.
Customer Answer
Date: 03/12/2025
I am rejecting this response because: Information is far from accurate and not the agreement we have agreed upon I have been in frequent communication with the business in regards to my account along with supporting reasons as to why. Ive called several times and even reached out to ***** **** upon yesterday prior to close of business and left a voicemail upon yesterday at 4:23 ext ************************************************************************************ order to rewrite to become current on my account because I need my vehicle for sure and cant afford to be without it
Business Response
Date: 03/17/2025
The chats attached to this complaint are incomplete and missing information. We have requested to discuss the account further. Ms. ********** stated she would call our office last Monday after she ended her workday. We have made several attempts to reach her since that time, without success.
Customer Answer
Date: 03/18/2025
I am rejecting this response because: Upon an email I received from ***** **** I was told to reach out to him before the close of business on March 11th at 4:23 upon the number I received from him on the email from chacon autos and he never responded back in return and left a supporting voicemail as well at his extension.
Initial Complaint
Date:01/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a wreck where I was not responsible. The other driver insurance company paid over ****** for the vehicle. Deeming the 2023 altima a total loss. ************* from cpi through chacon autos covered the rest. I spoke with several employees to confirm process and was informed pay the deductible and I would be able to get another car. When I arrived the head car sales man informed me I would need a cosigner. Never put into the system that I was paying a deductible. Continuously communicated with the underwriter stating I was paying a 500 down payment rather than deductible. He then stated since my income changed I would need to pay 1000 and I would be able to get a car. The salesman came across as a scammer who was not willing to take the deductible if he was not being paid. He ran my credit again in ******** and I just got the car October 2024. He refused to honor their process for deductible and insisted I put a down payment rather than the deductible. The ********* location did not honor the wreck paid off car policy. Due to the sales boy seeking financial gain for self.
Business Response
Date: 01/27/2025
We are aware of a third party claim concerning Ms. ******* vehicle. We are currently waiting for payment. GAP coverage will cover the remaining balance. A deductible is not applicable on a third party claim, nor a GAP claim. Underwriting received an application recently concerning Ms. ******* Upon review, it was noticed our customer is no longer employed and thus, was not approved for a new car loan. Ms. ****** is welcome to re-apply when she has gainful employment.
Initial Complaint
Date:12/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 26th, I was involved in an accident. Things seemed to be fine before my blood pressure spiked sending me back to the hospital. Doctors suggested putting me into a medically induced coma until things settled as I was at risk for a stroke. I also was pregnant not to my knowledge. I was finally able to speak on my own again Nov 29th and was released with very strict instruction on Dec 6th. Within this time I fell greatly behind on my car payment which caused my vehicle to be repossessed. My twin sister was advised that Chacon needed to reach me, unfortunately I was unable to speak for myself at this time but they could not give her any information on my account. As of Dec 9th, I was advised the best they could do to return my vehicle would be for me to pay $1500, which I do not have as I have been out of work for a month now. I really need help figuring this out, while my account is fairly new; I would have never stopped making my payments has I been able. I really need help getting back on my feet and it doesnt seem like someone is willing to look at my situation and help me. I almost died and now I have to pick my life back up and I will be homeless if I pay all this money. Please help me start over
Business Response
Date: 12/13/2024
Chacon Autos reviews every account situation in detail, and the decision was made to allow our customer to redeem the vehicle with just over half of the past due amount. We offered to make arrangements on the remaining balance due. This is a new account. One payment was made prior to the repossession. If Ms. ***** is able to make the payments, we would love for her to redeem the vehicle and continue paying on the account.
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We always do business with this dealership and we never have problems with vehicles at all until this time. We purchased a Chevrolet Trax on 11/14/2024 we went to visit family members and do errands and not even 10 hrs we got this vehicle the service engine light came on so I took it to AutoZone and 3 parts came on anyways Im really disappointed at chacon they always have good vehicles that why we always go here because everyone is friendly and they help you out but now my question is do I gonna have more mechanical issues with this vehicle? Do I gonna get my money back? yall gonna trade me for another vehicle? because I wont be wasting my money on a vehicle that gonna brake down in the future.
Business Response
Date: 11/17/2024
As a goodwill gesture, we have placed Ms. ****** into another vehicle. She communicated that she was satisfied with this solution.
Customer Answer
Date: 11/17/2024
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:10/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2018 *** I fell behind on my biweekly payments and the car was picked up on 7/01/24 . Prior to this in November 2023 the car was broken into at which time I had to pay a $500 deductible for repairs. On 7/26/24 I agreed to pay $900 and also do a rewrite on the loan as well. I was doing the rewrite because I had a biweekly payment of $350 that I fell behind on and couldnt quite catch up because the next one would be due. I asked if they could put the payments on the back end of the loan so that I could start fresh but instead they decided a rewrite was best. On 7/26/24 I spoke with ***** who initiated the rewrite for $820 a month. How is that going to help me I asked? Is there anything I could do because thats a lot? He said no due to the amount I was paying and what I was behind. I did in fact take the car I mean I just gave up $900 so I had no choice. When I drove off on 7/26/24 I only made it to the gas station near my home. Once I turned the car off, it never started back. I called ***** at Chacon and he told me its the battery and that they shouldve changed it but he thought it would be ok since he did in fact jump it off before giving it back to me. I didnt have extra money so the car sat until 08/16/24 when I was able to get a new battery. Once I got the battery the car drove only until 8/30. The car shut off due to now needing an alternator. The car then sat at my job until it was picked up around 9/21 or so to be fixed and as of today 10/22/24 the car is still at Chacon. Yes I can pay the $459 repair but to pay $820 car note that Im behind on again and havent even had the car, I cant. That amount is only setting me up for failure. Im asking for a fair monthly payment of $500 for a 2018 *** (that is prone to being burglarized just for being a ***) so that I can comfortably keep the car and make on time payments. Yes chacon worked with me on being behind. But the car sitting at the dealership doesnt help either party. Please help me!
Business Response
Date: 10/23/2024
Chacon Autos has worked extensively with Ms. ***** to help get the account current. We have made numerous payment arrangements with her. In July, we agreed to rewrite the account which provided a fresh start. As of today, no payments have been applied to Ms. ******* account. ******************** loans will average a term of about 4 years. A term of nearly 8 years would be required to lower the payment as much as our customer would like, due to the amount past due. Both the factory warranty and the Chacon warranty have expired, so maintenance costs are no longer covered on this vehicle. If Ms. ***** would like to redeem the vehicle, we would love to keep her as a customer provided she has the ability to make the payments.
Customer Answer
Date: 10/25/2024
Hello again,
I do agree that Chacon has attempted to work with me on bringing my account back current and I am appreciative of that. However, how does a payment of $820 help me in any capacity? That payment amount is a complete set up for failure. I have not made a payment since the rewrite in July which is mostly because the car hasn't been running since then. As well as having to pay for other forms of transportation. However, I agreed to the rewrite unknowing of what the amount would be until at the office with ***** (the same guy who knowingly allowed me to take the car knowing it wasn't running properly and that it had to be jumped off to start and would later cause more problems). It wasn't until my $900 was paid that I was told what the new amount would be and I disagreed then but had no choice. $820 is payment for a Benz or something luxurious not for a 2018 Kia ******* I understand that a payment of $500 would be too long of a term as well. With that being said can my payments be put back to the $300 something bi-weekly that it was prior to the rewrite, which is what I originally asked for? To simply have the past due amount put on the back end of the loan to allow me to catch up and stay current on the payments.
Customer Answer
Date: 11/07/2024
Chacon Autos have not made good faith attempt on a resolution. Changing a payment from $600 to $820 is not a good effort. My apologies to you (BBB) for disagreeing but please take the time to really consider and look at this situation. Please understand under no circumstances do I believe it is fair to change someone's payment from less to more with the assumption that that is a good idea. I kindly ask that Chacon either change the payments back to the original payment which again is what I asked for and NOT this monthly payment of $820 that they know themselves the car isn't worth. If Chacon is not willing to change the payments back to the original amount, I ask that Chacon settle my account with them all together and I can go my separate ways from them?
Business Response
Date: 11/20/2024
Having no response from our customer, the account was closed earlier this month. Ms. ***** is welcome to apply for another vehicle in the future, should her financial situation change.

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Chacon Autos, Ltd. is NOT a BBB Accredited Business.