Business ProfileforCertified Green Team

Certified Green Team committed to cleaning my sectional for $109 with hypoallergenic and organic products. Instead, two men from ***** ******** and ****** Services LLC showed up on 5/1/23 at approximately 3:30 and used two products that were not hypoallergenic nor organic, didn't clean the entire sectional, and requested immediate payment of $195 via Zelle. I almost immediately started to have an allergic reaction that required use of my asthma inhaler. I have contacted both Certified Green Team and *** from ***** for a refund and to request someone come steam the chemicals from my sectional, but *** told me to never contact him again and blocked my number, and Certified Green Team assured me my issue has been escalated and a manager will be in touch in ***** hours. I have spoken to several different people at Certified Green Team, one of whom promised to return my call and didn't, one of whom promised all products used were hypoallergenic and organic, and they are not, and one of whom told me the smell would simply go away as the couch dried in "2-4 hours," which it has not. No one is concerned for my health nor apologetic for what has occurred. They have also blocked my number. I drove to Certified Green Team's physical address today, and it was an empty field. As the sectional dried, it revealed damage to the fabric done by the products used to clean it. I am seeking a refund of the $225 paid for the cleaning (195 plus $30 tip) and $1811 for the cost of the sectional as I will need to replace it due to damage and a chemical odor that is dangerous to me and my pet. I want them to stop claiming to use hypoallergenic and organic products as well. I have filed a fraud claim for the $225 with my bank, submitted a business review with the BBB, and filed a complaint with the **** I don't want any additional cleaning by the company because I don't trust them not to use additional dangerous chemicals. I am hand soaking the fabric to try and remove the chemicals myself.