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Business Profile

Telemedicine

CallonDoc.com Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 290 total complaints in the last 3 years.
  • 193 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a 90 day prescription refill on 01/03/2025 and as of today have not received anything - they say it is pending - I need a refund ASAP

    Business Response

    Date: 01/24/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This 2 hour service was paid $49.99 for a prescription refill on 1/2/2025. Claimed that because of higher volume of patients that they would get to my order as soon as they could. 1/8/2025 still no prescription refill. Requested a refund and call-on-doc is refusing to refund my money for unfulfilled prescription refill.

    Business Response

    Date: 01/24/2025

    Hello,
    We apologize for the delay. Could you please provide us with your full name, date of birth (DOB), and the email address associated with your Call-on-Doc account? This will help us locate your form promptly.
    Thank you!

  • Initial Complaint

    Date:01/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Callondoc.com charged and received payment for a service not rendered. Does not respond to chat messages (recommended contact) or make it possible to call customer service by telephone. This business is a scam

    Business Response

    Date: 01/24/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. Kindly respond with the email address associated to your Call-on-doc account for us to pull up your information. Thank you

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a call on doc visit on 12-27-2024 and have not received any service. I was supposed to receive a visit within ***** hours for a prescription refill. Now it is January 7th and no progress.

    Business Response

    Date: 01/24/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your refund has been successfully processed.
    Please let me know if theres anything else I can assist you with. Thank you for your understanding.

    Customer Answer

    Date: 01/24/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription for a prescription refill. I'm billed quarterly ($69.99) and am automatically sent the medicine by mail order. I see a withdraw from them in early December and contacted them in late December when I hadn't received my medicine and was running out. After 9 days, I still do not have an answer. After a couple days, they said the withdraw doesn't necessarily correspond to the medicine being mailed and they needed to look into it. I told them that regardless of that, I am due to get the medicine. They touted the subscription plan as automatic refill and delivery by mail. Later, I got a canned response that they are terribly busy. I would think the people that have already paid for a service would be priority. I have a few days left of medicine and have asked them to send a prescription to a local pharmacy instead until the problem can be figured out. I cannot get them to answer me. Very frustrating and disappointing!

    Business Response

    Date: 01/24/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your refund has been successfully processed.
    Please let me know if theres anything else I can assist you with. Thank you for your understanding.

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call On Doc. Ask for refill for prescription. Pay ***** per quarter. Refill was requested 4 days ago numerous phone calls ,emails after emails even filled out a new request for refill. Very important drug. No reply what so ever other than they are behind because of the holiday. Dont think anyone could be that far behind. I need my refills to be sent to the pharmacy they are very important . I totally very dissatisfied with this company. I was a faithful member for years.

    Business Response

    Date: 01/14/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to be seen on 1/5/2025 and they told me I would hear back within 2 hours. Well it has been multiple days and I still cannot hear back or get anyone on the phone. I would like to be refunded if I do not received the service I paid for.

    Business Response

    Date: 01/14/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Call on Doc to get medication for a sinus infection on January 1st. They have a two hour turnaround but because they said were experiencing busier than normal numbers, I understood. But hours then days went by. Ive messaged customer service numerous times about canceling and receiving a refund and Im still receiving the same stock message other than theyve received my request and forwarding to their team. Its been over 24 hours since the last message and still have not been notified of my refund.

    Business Response

    Date: 01/14/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your refund has been successfully processed.
    Please let me know if theres anything else I can assist you with. Thank you for your understanding.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Callondoc for RX refill service yesterday 1/5/25 at 1PM PST. Their website stated 15 min turnaround time for RX refill and could be up to 2hrs response time. It's been 27hrs and they have not processed my visit and my RX refill has not been sent to my pharmacy. Yesterday and today I sent 3 messages on their patient portal website and they have not replied. At 8AM PST this morning on 1/6/25 I sent email to ********************** requiring my visit be processed and RX refill be sent to my pharmacy and there has been no reply. I paid $55 for RX refill transaction number ************ on 1/5/25 and was provided with the receipt.

    Business Response

    Date: 01/14/2025

    Hello,
    Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your consultation has been completed and your medication has been sent to your pharmacy.
    Please dont hesitate to reach out if you need any further assistance.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary:This complaint is against Call-On-Doc for their failure to process my refund request and their reliance on generic, non-responsive communication, which has delayed resolution and caused unnecessary frustration.Details of the Complaint:Service Timeline:On December 30, 2024, I paid $100 for a medical consultation through Call-On-Doc.I requested a cancellation and refund on January 1, 2025, due to personal circumstances. I followed up on January 2, 2025, and again on January 4, ************'s Generic Responses:Each time I contacted Call-On-Doc, I received generic email responses that failed to address my specific request for a cancellation and refund.Their emails appeared automated or templated, providing no clear answers or actions regarding my refund request.Despite repeated follow-ups, no personalised communication or resolution has been provided.Impact:I am leaving the country and no longer require the service. The lack of responsiveness has caused significant frustration, especially since I proactively reached out multiple times.Resolution Requested: I request a full refund of $100 for the cancelled consultation. Additionally, I urge Call-On-Doc to improve their customer service by responding personally to refund and cancellation requests, rather than relying solely on generic messages.Supporting Documents: I can provide all communication, including emails and documentation of my repeated refund requests.Desired Outcome: Refund of $100 and assurance that Call-On-Doc will improve their refund and customer service policies to avoid similar issues for other customers.

    Business Response

    Date: 01/13/2025

    Hello,
    I sincerely apologize for the inconvenience caused by the recent delay in our service. The holiday season has brought a higher volume of patients, which has temporarily affected our usual turnaround time. I want to inform you that your refund has been successfully processed.
    Please let me know if theres anything else I can assist you with. Thank you for your understanding.

CallonDoc.com Inc is NOT a BBB Accredited Business.

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