Complaints

This profile includes complaints for Arby's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Arby's

  PO Box 59924 Dallas, TX 75229-1924

• 

  Arby's

  2810 W Wheatland Rd Dallas, TX 75237-3533

• 

  Arby's

  5001 Joe Ramsey Blvd E Greenville, TX 75401

• 

  Arby's

  1902 Northwest Hwy Garland, TX 75041-4834

• 

  Arby's

  5244 Preston Rd Frisco, TX 75034-7412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get mobile pickup order and they gave it to someone else.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to your restaurant number ***** in ************, ******* on *********** this evening it was approximately 7 PM. My order number on the receipt is a a a ZKMUBAJCZ and then there is a DT 314. My total was $11.65. There was not one person inthe drive-through and there was not one person inside the restaurant. I was the only person there. I paid for my meal in the drive-through and the girl told me that I had to drive forward. I said that doesnt make sensebecause theres nobody hot behind me and nobody here for that matter and she said just stay where youre at. Then a man came to the window andwas extremely aggressive. His name was ** and he told me to move forward and I said I dont understand why I have to drive forward and said we are on a timer and I said so you want me to move forward so it reports false numbers to your corporate office and he said yes it helps with our numbers. I said, but thats a lie. And he said if you dont move forward, Im just gonna refund you your money. I told him youre going to threaten me that I can only get my food that I paid for if I move forward and if dont move forward, youre going to refund me my food and lose my cell because I dont want to lie. And he said this is his manager demands. I told him Im moving forward and Im filing a complaint and he could care less. He was extremely aggressive. I have a feeling why you guys have zero business there at 7 PM on a Wednesday night. Its because of the service. Doesyour corporate office know that that is happening? That theyre requiring that to report false numbers? And if you dont do it, theyre going to cancel your and refund your money which wouldve taken me 3 to 5 days to get back on my credit card. Unacceptable unacceptable. So I stopped going to your Arbys in ******** because the service was bad and now I havent been to this location in a verylong time and this happens. This is why your business is failing.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 30 July 2024, I placed an order through Arby's app for a few of my colleagues and went to pick it up. I went through the drive thru and sat there for about 5 minutes, but no one came through the speaker to acknowledge my presence. I drove up and sat at the window for a long time, but no one came to the window. Irritated, I parked and went to retrieve everyone's lunch from the counter; but the door was locked. There was no one inside! There were no signs indicating why they were closed, but the hours on the door indicate they were supposed to be open at the time of my arrival (11:15 a.m.) I only get 30 minutes for lunch and I spent most of that time driving there and waiting around for no one to assist. I was late returning to work emptyhanded. I called their corporate number in an attempt to get a refund ($25.27). The person I talked to said it would take 5 to 7 days. I was mad an asked to speak with someone else. Instead of transferring me, she had the General Manager call me back. He was beyond rude, and told me he's not apologizing for this because it wasn't his fault there was a water issue in the middle of the main road. I explained that the other businesses in that same plaza were opened, so why would I assume his establishment was closed?! That conversation made a bad situation worse. I was angry that I was now late back to work; mad that they take 10 seconds to take my money but days upon days to still not return it; and mad that this guy was rude beyond measure. I gave them their 7 days; but still hadn't received my refund, so I called back. The girl I talked to told me I would get the refund in 5 days after the 7th day. This contradicts the first conversation I had; but there is physically nothing I can do to force their hand. I lost count with how many times I called and sent online messages. As of today, we are at 25 days and I still have not received the refund. This is beyond ridiculous! I'm out of patience. Please help!

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13th at 10 ordered 5 sandwiches for 500 as was advertised on the app after paying with my debit card was told it was one sandwich and that it was a mistake and they didn't and wouldn't get my money back after talking to the manager since it was a debit card the bank couldn't help and manager refused I want my four sandwiches

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to purchase food for myself, daughter and granddaughter through the drive thru, received my order got home an the meat was disgusting grey smelled bad fried were in dark color as if they were sitting in old grease, took the back went into the store drive thru attendant said she needed to speak to manager the manager came to speak to me an told me " she could not issue me a refund because she had already given a refund to a customer before me" I told her I'm a different customer so what am I supposed to do the total was $38.45 she said " work with me I can give you something else" I told her no I wanted my refund. So she got really upset an processed the refund after a week it posted to my bank account, the within and hour Arby's took it back. I believe that manager took my card information and proceeded in taking the money back so she wouldn't get in trouble. Because that store apparently does to many refunds do to bad food. Each customer is different. I don't think her attitude of not wanting to give me a refund because she had previously given a refund to another customer was not my fault. So instead she made a refund an proceeded in taking my card information and taken the payment back. So I never received a refund . I made a complaint to Arby's, no response yet . An can't call the store because no one ever answers. ************************************** , 3/28/2024 time 12:57 pm I can not see an order number as ink from receipt is complety faded.

  Customer Answer

  Date: 04/11/2024

  I have made a complaint to the corporate office I send them a faded receipt I received an a screenshot of the bank statement showing it posted and taken back. I have not gotten a response from Arby's corporate office. 

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a mobile order on 7/29/23. Upon arrival at 908pm to the restaurant it was closed even the app and hours on door at location stated 10pm. I've called Arby's corporate to receive a refund which they said could take 10 business days. It's on business day 11 and still not refund. I'm not a bank and not here to loan money. I'd like my initial refund plus interest for the loan.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered through the mobile app. 07/25/23 at 1:27pm. 4 out of the 5 items I ordered were out of stock. Left without any food. Requested refund right away from customer service at ******. Case number ********. Called customer service a total of 5 times. 07/25/23 at 1:36pm, 08/02/23 at 6:50pm, 08/06/23 at 4:33pm, 08/11/23 at 5:54pm and 08/12/23 at 3:36pm. Was lied to each time and told it hasnt been reviewed yet and they would resubmit it until the call on 08/12/23 when the manager told me the store responded all the way back on 07/26/23 and offered A DRINK AND A COOKIE FOR NEXT TIME?!?!? Absolutely not. I spent $19 on product they didnt have. Why would a drink and a cookie for next time be appropriate? When I called on 08/06 and was told it still hadnt been reviewed I requested a manager call. Nothing. When I called on 08/11 I requested a manager and was told they were on the other line and would call me back. When I expressed concern about that the woman said theyre very good about calling back. Guess what? They didnt call. I had to call again the next day. Finally got a manager through the customer service line after the third request on 08/12 and he said he will escalate it to corporate leadership but Im done sitting around being lied to by a huge corporation about $19. Refund my money I paid for product you didnt have in stock.

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/2023 I went through the drive through when I got home I noticed I didnt receive my whole order. when I called back for a refund I was told I had to physically return to the store when I asked for a full refund I was refused told I had to return the whole order when I asked for a manger the person on the phone said they were the owner and the manger and refused to do anything. I then filed a complaint with corporate twice they said they would get back with me both times that was over 2 weeks ago.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arby's location:
  **** * ******* *** ******** ** ***** 
  They never have what's on the menu. Twice, I went here in the early afternoon and they claim to not have sauce for the new sweet spicy chicken burger. That early in the day and they are out! Same employee at the window everytime too. They never seem to be welcoming to customers. Always feels like we are being rushed. This burger is limited time only so I guess we will never be able to taste it at this location.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through the Arby's app for pick up from Arby's. Upon arriving at the time it stated the order would be ready, I was verbally informed at the drive-thru speaker that they had closed early and were unable to fulfill the order, and I needed to contact Arby's customer service to receive a refund. It has been four days and multiple attempts, there has been no response or refund. I would like a refund.