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Find a Location

Double Diamond - Delaware, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDouble Diamond - Delaware, Inc.

    Real Estate Development
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/11/2015

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Double Diamond - Delaware, Inc. has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      Dallas, TX 75230-2087
      BBB File Opened:
      5/1/1976
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      1/1/1972
      Business Incorporated:
      5/16/1997
      Accredited Since:
      5/11/2015
      Type of Entity:
      Corporation
      Alternate Business Name
      • Eagle Rock Resort
      • White Bluff Resort
      • The Cliffs
      • Lost Lake Resort
      • The Retreat
      • Double Diamond Resorts
      • Double Diamond Companies
      • Double Diamond, Inc.
      • Rock Creek Resort
      Business Management
      • Mr. Charles Ragan, CFO
      Contact Information

      Principal

      • Mr. Mike Ward, President

      Customer Contact

      • Mr. Mike Ward, President
      • Ms. Kathryn Long, Sales/Marketing Asst
      • Mr. Michael R Skahan, Associate General Counsel
      • Ms. Shawna Shumate, Secretary
      • Mr. Rick De La Fuente, Vice President
      • Mr. Charles Ragan, CFO
      Additional Contact Information

      Fax Numbers

      • (214) 706-7823
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/15/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In February of 2017 myself and my brother were invited to visit White Bluff in Whitney Texas on Lake Whitney. We were giving a condo for four days and meal vouchers for our stay at the facility. We met with a Land Agent and explained to her what we were looking for. I was looking for a lot to build a 1200 square foot home on for my retirement. My brother who owned a lot in White Bluff was looking to upgrade and build the same square footage as myself. After two days of viewing properties and being wined and dined by our Land Agent we did indeed both purchase lots. I was informed that there was an RV park available to lot owners and it was free and I was more than welcome to stay there during my construction period. In July of 2017 I moved to Texas to begin the building process on my lot only to find out 1.) the Resort was under litigation with the home owners and was at the time of our purchase if I'd known that I would not have bought. 2.) the home had to be at least 2000 square feet or more. 3.) I was not allowed to stay in the RV park longest stay was a week.. When I complained to White Bluff about the situation they had put me in they first traded me to an acre lot when I still wasn't able to build on that they trade me into a lot in The Retreat for $10,000 more with the promise that after six months they would help me sell it. Which of course they had no intention of doing. I have had this lot on the market since 2018 with no success on attracting any buyers. There have been several times I have tried to come to some kind of resolution with The Retreat over all the lies and misleadings that have been presented to me over the last five years. They always offer to trade me into another lot for $10,000 dollars more claiming it will save me money in the long run. I went again to The Resort a few days ago to see if I could just give them back my lot which is now worth half of what I still owe on it. The young lady was rude and refused to call managent.
      Read More

      Customer Reviews

      4 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Delali M

      1 star

      11/06/2023

      We have owned land in Eagle Rock resort in ******** ** for about 6 years. We were invited to visit the resort by a friend who had purchased land as well. We would occasionally visit the resort with our family. There was one point when we visited with our children and we had issues merely using the pool because there were 6 of us. They call you owners but you really are limited in using amenities. We were told that when we purchased the land that if we ever moved away and no longer wanted the land it would be very easy to sell. The agent even said that Eagle Rock would assist in selling the property. We have moved out of ** and our land has been on sell for over 2 years. We have paid thousands of dollars to Untied Equitable Mortgage. They charge tons of hidden fees that they do not tell you when you make a purchase. You have Mortgage, taxes, maintenance fees, and late fees. They tell you they did not receive your payments and charge late fees even if you show the payment was delivered on time. Having land in Eagle Rock is probably one the biggest investment mistakes my husband and I ever made and unfortunately we likely will continued to be burdened financially from this company for many years. I read in a prior BBB complaint that they target nurses and teachers, I can attest this to be true. We are devastated at the huge financial losses we have endured because we were not told the truth by their sales agents. They also will never buy the land back from you even though the sell other plots. I would never recommend this company to anyone

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      BBB serving North Central Texas

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