Complaints

This profile includes complaints for Lantower Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lantower Residential

  2218 Bryan St STE 400 Dallas, TX 75201-2633

• 

  Lantower Residential

  325 Murray Farm Dr Fairview, TX 75069-6821

• 

  Lantower Residential

  4025 Huffines Blvd Carrollton, TX 75010-6541

• 

  Lantower Residential

  8401 Memorial Ln Plano, TX 75024

• 

  Lantower Residential

  2600 Lake Ridge Rd Lewisville, TX 75056-4697

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Video of ***** Infestation here: ************************************************************************************* 9/22 7am I saw a cockroach in the kitchen. I sprayed home defense and then saw multiple cockroaches crawling out of the walls in th eunit.10am - I notified leasing agent ******************* & requested emergency maintenance. She scheduled exterminator for Monday, September 25 1-4pm and took no further action. 12:00pm - I retained At Ease Pest Solutions LLC for $95 to inspect the unit. The consultant confirmed German cockroaches, baby and adults, signifying an infestation prior to my move in on August 22 he explained cockroaches take 3 weeks to hatch. He confirmed that an infestation of German cockroaches would take at least two treatments spaced 30 days apart to mitigate. And complete mediation would take about 75 days. 12:25pm I notified Lantower Garrison Park of the consultant's notes. I requested reimbursement for hotel for the duration of the treatment, termination of the lease, or relocation to a new unit. Lantower Garrison Park did not respond to any of the three requests. 9/25 morning - I was told by neighbors in adjoining apartment that they were also seeing cockroaches in their units. Lantower Garrison park spray unit ********************* Apt **** only. 3:18pm 9/25 community manager, *****************************, emailed me and denied my three requests to relocate to a new unit, terminate lease, reimburse hotel costs during treatment timeline. ******* said "He only found two dead baby bugs by the dishwasher. He indicated no infestation would require you to relocate and can be managed", a conflicting statement to At Ease Pest Solutions LLC. 6:21pm 9/25, I responded via email requesting relocation, termination, or reimbursement. I explained mental and physical health concerns. I explained debilitating fear of bugs. I received no further communication from Lantower Garrison Park.

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a bill collector on the phone who told me I needed to reply to the email requests for payment to formally dispute bogus charges, which I did. My lease ended on April 30th, 2023, but I was billed for an additional 2 weeks and am being told I owe $1500 which I do NOT. ************* ****** property manager extended my lease/move out date without my permission by two weeks and never answered or returned my calls DESPITE me asking her to NOT change anything on my lease. She altered my lease documents ON HER OWN WITHOUT MY CONSENT and WITHOUT MY SIGNATURE to a May end date. I DID NOT SIGN this. I sent another email when I moved out on April 30th as planned. I never received a response, however, I received a notification that maintenance did enter my apartment the day after I moved out. I spent 2 days thoroughly cleaning the apartment unit and all appliances including scrubbing, sweeping, mopping, and I did not get my deposit back for this apartment #*** NOR for my last apartment #*** in the same building - though I never got a reason for that either.I lived in this building for 3 1/2 years. I loved my time there, but the property management is terrible and lacks any communication. Please remove any amount owed immediately and send confirmation of a zero balance AND refund both unit's deposits.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  never heard of the complex until saw it listed on my credit report and rental report which caused me to get denied housing. I never lived there. Potential landlords even confirmed this when trying to do a resident verification. I've suffered damages due to it being on my credit. Remove the entry on my credit and rental report. Send letter confirming I never lived there and that process of correcting my credit and rental reports is going on.

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment at Lantower Grande Pines on February 10, 2023, and my lease was through April 9, 2023. I was told by the leasing staff that I would only owe the remaining two months rent as my termination fee, which I understood, but the complex is now attempting to collect an additional $984.21 for the remainder of the rent for February as well as an additional two months of rent for the early termination fee, for a total of over 2.5 months of rent when I owed less than 2 months. The early termination clause is used to protect consumers, but the complex has chosen to abuse the clause to attempt to collect more in damages than my liability for the remainder of the lease, and without payment, I have been threatened to be sent to collections. In good faith, I turned my keys in early to allow the complex the ability to put the apartment on the market rather than it sitting vacant, while also being willing to fulfill my obligation for the remainder of the rent, but the complex has now chosen to abuse that good faith and charge more than it would have cost to keep the unit for the remainder of the lease term. My hope was to resolve this issue without litigation, which still remains an option, but the complex has done nothing to assist.

  Customer Answer

  Date: 04/13/2023

  The complex has chosen to resolve the issue with a credit negating the rent. This complaint may be closed with positive resolution. 

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Lantower River Landing Apartments in Miami Florida in 2021. I have had so many issues with the management team here starting with the first month that I moved here. The building at the time required residents to park on the 12 floor of the parking garage (undisclosed to me at the time of lease) which required you to go in circles for 12 floors, I requested the management team if they could accommodate me parking in the basement of the building and they rejected my request because they wanted an express written letter from a doctor stating the need to park in a basement. This was even after I showed them my medical record that I suffer from epileptic seizures due to vertigo. I had to go out of my way and make an appointment with a doctor to get this letter for them just to prove to them the need for parking in the basement. 2 months later I was able to get the letter as the doctors were fully booked, but the carelessness for disabled people is beyond unbelievable from this management team!
  
  At the start of 2023 I was fined $500 by the new manager ***** ******* for cleaning the balcony of my apartment with water after new years celebrations due to confetti being thrown from balconies above my unit. The manager expressly said that I had soiled and dirtied multiple apartment units below even though I was just using water and a broom to clean my balcony. After requesting to have a meeting with the manager she expressly told me she did not have time to meet or call me to discuss the fine that was imposed on my residential account for the water that was spilled over the balcony.
  
  The management team at Lantower River Landing apartments have to be the most inconsiderate people I have ever dealt with in my 10 years of renting in different apartment buildings. I highly recommend that if you have another choice in living somewhere else you do so!

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am resident of the Lantower ************** property. I had recently made an internal move from one unit to the other, and I received a combined water and sewer bill for the month of 10/25 to 11/25 from the third party company Conservice. The bill comprises of 14 days in my old unit and 16 days in the new unit. The bill for this period was exorbitant, and I was surprised to see that ****** gallons of water were used by my partner and I in a span of 14 days! This is impossible and because of this I went to the leasing office to see if they can resolve this issue. I have been making trips to their office, writing emails, and talking on the phone for the last 3 weeks, and no one seems to help me. They only seem to send me from one professional to another, and they also don't seem to internally communicate about my issue. I am extremely dissatisfied by ******, because the only thing she did is sweet talk and no action. *************************, the property manager, doesn't even seem to communicate with me in person, and doesn't coordinate with me at all. They both put me in the hands of a new person *******, who clearly doesn't know much about the property itself. There has been unit inspections, and calls with Conservice already, but they keep on doing the same thing again and again to show they are working on the issue, when clearly they are wasting time. This issue is getting out of hands since this week is the last day to pay rent, and I don't want to pay late fee for something that is not my fault. I request you to reprimand them as soon as possible so that they can look into my issue and take care of things. I believe I am not the only resident facing such issues, as I have read stories of other residents who have faced their incompetence previously.

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being treated unfairly with the Corporate parent company (********) of our current apartment complex (The Cortona). We signed a short term 9 month lease with the Cortona back in May. We signed a 9 month lease because prices were very high at the time for our 2 bedroom apartment(unit XXXX) (~$1950), so our intention was to sign a longer term lease (12-15 months) after our current lease expires in February. They recently sent us a renewal offer, saying we must decide to renew or not prior to December 12th.
  
  Given that rates for our exact style of units are currently going for ~XXXX-XXXX, we expected the renewal to be somewhere close to that. We were very surprised when they sent us an offer for $1907 for even a longer term lease. We were told there was nothing they can do, so we went through the process to begin to transfer to another unit of the same style (which seemed extremely silly, although to save $4-5k over 12-15 months we were considering it). Then, once we mentioned we were going to transfer, they listed OUR EXACT UNIT on their website, which stated is was going for ~$1600 a month. This was insane because that would mean we go through the hassle of moving out, just so a new tenant could rent our unit for the actual going rate? None of this makes sense. As the resident of our unit, we then asked repeatedly if we can keep our own unit for the ~$1600 a month, and were are still being told no.
  
  I also received an email from corporate saying that "YS is not going to intentionally create a renewal rate that dips below a residents current effective rent." To me, this basically means they will never lower your rate, but are happy of course to increase it. I think YS may be the software they are using for these rates, and I know there are very recent lawsuits regarding rent pricing software, and I am curious if this software is causing these predatory rates.
  
  Our exact apts:
  https://www.********.com/properties/tx/fairview/the-cortona/floorplans/2-bedroom/b2/

  Business Response

  Date: 03/22/2023

  Business Response /* (1000, 5, 2022/12/09) */
  Members of our onsite team as well a corporate team member have been in communication with Mr. ***** regarding renewal options in his current apartment, as well as options to transfer to another apartment within the same community, in order to try to accommodate his needs. The options that we have presented have been unsatisfactory to Mr. *****. We have attempted to come to a resolution; however, Mr. ***** has communicated to our team members that he will be seeking his options for legal recourse, and as a result, we are ceasing direct communication with Mr. ***** regarding matters related to his renewal options.
  
  
  Consumer Response /* (3000, 7, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  These options provided to us are not acceptable as they are discriminatory. Our exact apartment 1211, a B2 unit, has been listed on their website for February, as we have indicated we will be moving out at the end of our lease. The apt has been listed for new residents at the current price (as of today) of $1644. The renewal presented to us was for $1907. This is utterly ridiculous, silly from a business standpoint, and discriminatory. All we have asked for is to sign our apt for the price that a new resident would be able to sign for , which currently is $1644. We are confused, frustrated, and unsatisfied with these predatory business practices.

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently a tenant at ******** ***************************.
  I've been there 2 years.
  I'm a self employed construction worker. I've been in business for 28 years.
  Business slowed down for me recently, but I've still been riding the wave and working as many jobs as possible to get keep business going. On top of my brother and nephew passing * weeks of each other. I've been in contact with the leasing office and I have informed them that I take jobs all over America. I was lied on and accused of doing airbnb. Even though I'm not on any I'm from the deep south and some of my siblings or close family ,when they visit me they call my apartment a hotel. Due to them never living in a high-rise and some never seeing one in peraon.
  My interactions with Cindy ******'s has been the most unprofessional and unpleasant encounter ever.
  She has yelled and been very irate with each interaction. My last visit to the office on today 10/05/1022 She yelled at me and told me "WELL PAY YOUR RENT IN TIME" in front of her entire staperson. Followed me out the door and also yelled at staff there is terrified of her. I think someone needs to get a hold of the camera there. I know no business would want a manager let alone any staff member to conduct themselves in the manner that Cindy ****** does.
  Her behavior should not be tolerated on any level. If the roles were reversed I would be labeled the aggressor.
  Please take out the time to look into this matter. I have also reached out to Instagram showing how the manager conducts business with the tenants

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 7, 2022/11/06) */
  The onsite team has been in contact with Mr. ****** regarding his concern. The eviction is due to non-payment of rent and not because of the suspected Airbnb. As a jester of good faith Mr. ****** was given additional time to bring his account current. Unfortunately he was unable to meet the agreed upon deadline and the property will need to proceed with the eviction process.

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in my apartment for about a year. Two days ago, I received an email saying I needed to provide proof of my renters insurance with a liability of $300,000 and if I did not I would face a $65 fine every month. However, according to my lease I signed a year ago, I need only a liability of $100,000. They are violating my leasing contract by changing the liability requirement and threatening to fine me.
  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 6, 2022/08/29) */
  Mr. ******,
  
  We apologize for the misunderstanding. Our new lease agreements do now require $300,000 in covered. In reviewing your lease, we did realize your required coverage is $100,000 and there are no charges charged to your account.
  
  Again, we apologize for any inconvenience to you.
  
  
  Consumer Response /* (2000, 8, 2022/08/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the response as no charges will be charged to my account and I will be able to keep my current renter's insurance.