Complaints

This profile includes complaints for Topgolf's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Topgolf has 19 locations, listed below.

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  Topgolf

  8750 N. Central Expressway Suite 1200 Dallas, TX 75231

• 

  Topgolf

  1500 Andrews Parkway Allen, TX 75002

• 

  Top Golf

  1111 24th St N Birmingham, AL 35234

• 

  Top Golf

  699 W Thorndale Ave Wood Dale, IL 60191

• 

  TopGolf

  5000 Topgolf Way North Charleston, SC 29418

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved the use of a bay at the ******************* facility on April 5, 2025. On April 6, 2025, due severe weather I had to cancel. My cancellation was made within the specified time noted on my reservation. An email confirmation of the cancellation was received. I gave them ample time to refund my $55 deposit prior to my June 4, 2025 call. On this call the representative apologized and insured me I would receive my full refund within 3-5 days. I still have not received my refund as of June 24, 2025

  Business Response

  Date: 07/10/2025

  Hi *****,

  Thank you for this information. We apologize for your refund not being issued at the time of your cancellation. We have issued a refund for your reservation today, 7/10/25. Please allow 5-7 business days for the refund to be completed. 

  Customer Answer

  Date: 07/11/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Deceptive and unethical advertising Topgolf advertises a Summer *** Pass that is valid for free golf from 5/26 9/1 with restricted hours and accepting walk-in only or wait list. The *** Pass was promoted as paying for itself in just a few visits. Shortly after purchasing the *** Pass Topgolf offered 50% off rate during the summer thus making the fun pass purchase less desirable from a fiscal perspective. I am seeking a full refund due to unethical and deceptive marketing.Since purchasing the Summer *** pass the wait-list is rarely available and I was told that the Summer *** Pass users are flagged in the scheduling system with limited slots for them designated as beige. The bays are generally located at the end of each floor making them less desirable and there are limited slots available. The advertising for the Summer *** Pass goes way beyond deceptive as it is not disclosed that there are a limited number of slots for those customers and undesirable bay placement.

  Business Response

  Date: 06/24/2025

  A full refund has been issued for the summer fun pass as requested by the customer. Refunds may take 5-7 business days to be completed. 

  Customer Answer

  Date: 06/25/2025

  I have reviewed the business’ response and accept this
  resolution.  However, the lack of transparency on the scheduling of those that purchase the Summer Fun pass is still an issue as it is not disclosed in the "fine print".  Top Golfs decsion not to respond to my question regarding deceptive advertising (offering 50% off mon-thursday ALL day AND the ability to make a reservation was offered soon after the Summer Fun pass started.  Thus making the benfits and value significantly less) and the use of a scheduling algorithm which "flags" Summer Pass users is an admission of guilt confirming that Summer Pass users are placed in undesirable locations with limited availability.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, we bought a gift card for $50 and we never used it until June 5, 2025. When they ran the card that day they said that it only had $15 on it. I am including the receipt of the purchase that shows that it was a $50 card (2 pictures of it), so we essentially got duped out of $35. I am also including a picture of the receipt from that day that shows that it only had $15 on it, which should have been impossible since we never used the card after buying it for $50.We are very frustrated about this card situation, as well the lack of support from anyone we have contacted.

  Business Response

  Date: 07/02/2025

  Hi *****,

  Thank you for contacting us. On review, this gift card was purchased at Topgolf Boise and used the same day for the amount of $35.00. This would leave the balance of $15 left on the card, which was recently used at Topgolf ***************

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/10/2025 at 10:57 PM (according to the receipt) I took my family to Top Golf on a discounted night in an effort to save money. We were waited on by ****** *. according to the receipt in bay 317, after taking our drink orders when we arrived in the bay she didnt come back for nearly 30 minutes of our 90 minute play time. I was already hesitant to give my card over and she assured me it would only be on file until we close out our order. Where we seated there was a register directly behind us. She used that register but took my card downstairs for over 5 minutes then came back. I wake up this morning and my fear is a reality. Theres 2 charges pending from my account, $88.27 and an erroneous $51.37. I am disappointed and feel robbed.

  Business Response

  Date: 07/16/2025

  The customer was contacted by the management team and this has been resolved. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Event Saturday, 5/17 1. Upon entry, I engage with event manager, Jalen, who is unfriendly and tells me my ice cream cake cannot be stored due to policy and begrudgingly agrees after my pleading for a solution because the event coordinator said I could via email. Jalen states, he will put his "job on the line" to store my cake. The engagement felt dishonest and as though I was being discriminated against. I learned later from the sales manager that cakes indeed can be stored. Jalen lied to me with conviction. 2. Afterwards, I unfortunately was physically assaulted on the property prior to the event by someone who appeared to be belligerent. My sister immediately called the police. 3. Jalen comes outside after the fact and decides to cancel my event stating to contact the sales office for a refund.4. I contact the sales office after 3 days of no communication of a canceled event or otherwise only for the sales manager to state that I will not be receiving a full refund and offered less than 20% of what I paid as a credit. That doesn't even cover the deposit.5. Jalen in his discriminatory behavior defamed me to a late arriving guest by stating there was an "altercation involving the police" rather than simply stating the event was canceled and contact the host per my request.There is nothing in the agreement I signed that warrants the response or treatment that I received from TopGolf. I plan to escalate until we can reach a reasonable resolution.

  Business Response

  Date: 07/03/2025

  Hi ******,

  Thank you for contacting us. We have confirmed with Topgolf ********** that a refund was issued for your event on June 02, 2025. The refund may have taken 5-7 business days to be received. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice by Topgolf. This charge on 1-April-2025 was attempted to be credited but Topgolf at the venue level has no way to do that. I have been in touch multiple times with the local venue and Topgolf corporate to no avail. I was over-charged *****. The venue sent me a receipt showing the refund was attempted but my transaction history shows it was not successful

  Customer Answer

  Date: 05/20/2025

  The business has reached out to me directly and resolved my issue.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the **********, ** location and only the service was horrible, the food cold, and nothing was clean, but I couldn't even enjoy the services after requesting left-handed equipment several times. After calling and expressing my grievances, I was promised a refund. I see the charge was still placed on my card and I am still awaiting contact from the business.

  Business Response

  Date: 05/16/2025

  Refund was issued and two free hours of gameplay offered for a return visit.

  Customer Answer

  Date: 05/23/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/25 I received an email stating a 4-day flash offer for 20% off gift cards to Topgolf with a max discount of $200 per person. On 4/18/25 I purchased 2 gift cards for $150.00 each totaling $300.00. With the discount the total was $240.00. The $240.00 was immediately pending with my bank making those funds unavailable to me. On 4/19/25 I still did not receive the gift cards so I called Topgolf. Then I was given another phone number by the ***resentative who was not in the **. I then called ************** at 12:40pm. Another *** I could barely understand advised me that there was a problem with the order, but he didn't know what. He said he was escalating it to another team and would have a resolution in 2 hours max. After hearing nothing I called back at 5:36pm-5hours later. That person said the same thing and said give it another 2 hours. My money was still being held by Topgolf. After being on hold another person told me they could try to run it again; however, they could not guarantee it would work. NO ONE was helpful and would not give me the product I paid for. The final *** stated she voided the transaction, but could not guarantee I would get my money back until 3 business days. I had reservations at Topgolf that evening and intended to use the gift cards. This was a huge inconvenience for me. They made my funds inaccessible and made me pay for the evening at Topgolf while holding my funds. This is false advertising as you can not get the product they are advertising and yet they take your money. I would like the 2-$150 gift cards that equal $300 as originally promised free of charge to me.

  Business Response

  Date: 05/28/2025

  Unfortunately, based on the information provided, our system was unable to process this order. It was declined during the initial risk screening, and no payment was captured.
  
  Any funds the customer sees as pending were authorized by their bank at the time of the attempted transaction. These pending charges will expire and the funds will be released back to the customer according to the banks timeline. This usually happens within a few business days, but the exact timing depends on the bank.

  Business Response

  Date: 05/28/2025

  we apologize for the inconvenience and have decided to provide the player with new eGift cards.
  Order #: CBD6E7K2KM - ***************************
  Player will need to check her spam/junk folders for the emails/eGift cards since this is a *** accoun

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a top golf gift card from ****** 12/23 in mobile, ***, as a Christmas gift for my son. I have the receipt and cards. This past January, my son finally tried to use the two ***** gift cards and was told the cards are not validated. My son called TopGolf ********* and was told he had to take the cards to ****** and deal with ***** he is in school, I stopped in my local ****** and they told me it was a top golf issue. The manager, **** from the ********** ****** called TopGolf customer service and was told to call the star number that deals with gift cards. They gave us the wrong number. **** then called our local TopGolf in ********** and spoke with an employee who was suppose to call me back today and never did. So, I called **************** and they also referred me to call the Star number and I was told since I bought from a third party, I would have to deal with top golf customer service or ******. No define answer or help. So, I called TopGolf customer number again and told the agent what I was told, she just took my info. No help or solutions. She referred to fill out a report and it could take up to two weeks for someone to get back to me. Unacceptable.I want to use the gift cards I paid for.****** receipt ********************** MOBILE #**** ***** TOPGOLF BARCODE **************** *********** 00000***********(TWO ***** GIFT CARDS)Thank you,******** ******

  Business Response

  Date: 05/07/2025

  Two $50 gift cards sent to player on 5/4.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a location on a work event! Im allergic to onions I stated that several times it wasnt until my last order came out and I ate my shrimp tacos which I was told no onions however it was definitely onions needless to say I got out the hospital.

  Business Response

  Date: 04/18/2025

  Player has settled with claim handler and feels issue is resolved.