Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my growing concern regarding the unresolved termite infestation in my unit at *********************. Despite notifying the community manager (Yardreika West) & the regional area manager (******** ********) of the problem a month ago and multiple neighbors raising the same issue there has been no scheduled treatment date. Although I appreciate the apologies and statements regarding our health and safety, the lack of concrete action is unacceptable.The infestation, particularly drywood termites, is damaging the structural integrity of the unit and endangering my child and me. Furthermore, the presence of flying termites spreading throughout the apartment and their shed wings contaminating our food, clothing, and bedding poses a serious health hazard. Just this morning, I discovered a live termite beneath my pillow. I have additional evidence, if needed.Given the severity of the situation and the absence of timely treatment, I require the following actions:Rent Proration I expect a generous prorating of my July rent to reflect the uninhabitable conditions and lack of **************** Termination (if prorating is not feasible)If rent proration is not possible, I request to be released from my lease without any penalty or fees to me.Under our lease agreement (Section 31.1 & 31.2 a,b,c), the landlord is responsible for maintaining a habitable residence and addressing pest issues that compromise health, safety, or structural integrity.According to Texas Property Code ******, landlords must remedy conditions that materially affect the physical health or safety of an ordinary tenant, which includes significant infestations.Texas code typically defines "reasonable time" to remedy such issues as 7 days from written notice.Per ******, if a landlord fails to act within that period after written notice, tenants may be entitled to remedies including lease termination .

  Business Response

  Date: 07/10/2025

  Dear Ms. ********************* you for your message and for clearly outlining your concerns regarding the termite infestation in your unit. First and foremost, I want to sincerely apologize for the distress and inconvenience this has caused you and your child. I completely understand how frustrating and unsettling this situation must be, especially given the time that has passed and the impact on your living conditions.
  Please know that your concerns are being taken seriously. I have escalated this matter to our upper management team, and we are actively working to review the situation, including all related documentation. We are committed to finding an appropriate and timely resolution.
  We appreciate your patience, and someone from our team will be in touch with you with an update on next steps, including possible treatment scheduling and options to address your rent and lease concerns.

  
  Again, thank you for your communication and for giving us the opportunity to resolve this properly.

  Customer Answer

  Date: 07/10/2025

  I am rejecting this response because:   
  This is just a glimpse of how many times Ive had to reach out. & the same automated responses Ive been receiving from the Community Manager. I spoke to her on Monday 7/7/25 in the front office and she had no update at that time. At almost 2 months & still no resolution this is unacceptable.

  Business Response

  Date: 07/17/2025

  Good ************************ I wanted to inform you that a one-time credit of $500 has been applied to your account in light of the recent termite issue in your unit. We truly appreciate your patience and understanding as we work to resolve this matter.

  We are actively coordinating with our pest control vendor and expect to have a confirmed treatment date by the close of business today, July 17, 2025. Our Community Manager, Mrs. ***** will follow up with you immediately once that date is secured.

  In the meantime, if you have any questions or need further assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property is poorly run, I have NO access to amenities promised when leasing and no answers as to why. Management does not return calls or listens to complaints

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to address the concerns submitted by Ms. *************** spoke with Ms. ******** on the evening of June 26, 2025, and are pleased to share that we reached a mutual resolution regarding her concerns. The following action items have been agreed upon and are currently underway:
  Pool Access: The community pool will be open and available for resident use by June 28, 2025.
  Gym Access: Resident gym access will revert to 24-hour availability by Monday, June 30, 2025.
  Access Fobs: Additional access fobs have been ordered. Ms. ******** has been informed that she will receive her fob by the end of next week, depending on the shipping timeline.
  Gate Repairs: The repair to the property gate is actively underway and is expected to be completed no later than July 9, 2025, if not sooner.
  Ms. ******** was informed that we would be submitting a formal response to her BBB complaint and requesting closure, as the above solutions were accepted by her.
  We value Ms. ******** as a resident and are committed to maintaining a high standard of service within our community. Thank you for your attention to this matter.
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, yes I went to this place interested in getting an apartment. I was told to bring in a 18 dollar money order and my drivers license and social. I brought in those things them was told two days later that o was good on background and credit check that came back. Still I never got to see an apartment that I was moving into. Then on the first that morning I had to bring on a 300 dollar deposit and that day I was suppose to move into. I also got the keys that day. After all of that I was given the keys and place was nasty , there was peeled paint, nasty floors, mold on the balcony etc. I also had never got to see apartment still prior . I was lied to on why . I was being told that maintenance was doing repairs and painting etc when apparently that was a lie. I have them there keys and everything that next morning and they catfished me and want give me my 300. I am a single mother trying to raise and take care of me and my son.

  Business Response

  Date: 05/06/2025

  Hello ************* could you kindly provide the name and location of the property you are referring to so we may better assist you? 

  Customer Answer

  Date: 05/06/2025

  Help, Yes the name of the property is the vistas apartments in *******************. And I went there back in April asking about an apartment the lady had told me she had no two bedrooms then about a few days later i get a call that she had two bedrooms and to bring in my social and drivers license and an *********************************** back two days later and said everything was good. Now I still havent seen the unit. She showed me her unit and said that the one I was getting was identical to hers. Now hers was nice, clean nice appliances etc. The morning I went with a 300 dollar money order I asked to seethe unit and still never seen the unit she said lets take care of all this first and this was on Thurs the first. And I took and left the keys and gate key on the desk that next day Friday morning. They lied for one and never left me see the unit, they said maintenance was doing this and that and that was a lie the washer was filthy it also had peeled paint, the blinds was dirty not dusting but dirty, the balcony had brittle wood and had a slant to it and where the dryer should of been was nasty and trash on the floor etc. Theu refused to give me my 300 dollar deposit and they lied and played me the entire time. I would like to get my 300 and be done with this or we could go to court.

  Customer Answer

  Date: 05/06/2025

  Also the ********* lady was very rude and ugly and just nasty on Friday. The place needs new management . I can be reached at **********.

  Customer Answer

  Date: 05/12/2025

  Havent here anything since I last responded last. I was checking on everything before proceeding with next step.

  Customer Answer

  Date: 05/19/2025

  The **************** in ************, la.

  Customer Answer

  Date: 05/20/2025

  I am rejecting this response because:   Help, Yes the name of the property is the vistas apartments in *******************. And I went there back in April asking about an apartment the lady had told me she had no two bedrooms then about a few days later i get a call that she had two bedrooms and to bring in my social and drivers license and an *********************************** back two days later and said everything was good. Now I still havent seen the unit. She showed me her unit and said that the one I was getting was identical to hers. Now hers was nice, clean nice appliances etc. The morning I went with a 300 dollar money order I asked to seethe unit and still never seen the unit she said lets take care of all this first and this was on Thurs the first. And I took and left the keys and gate key on the desk that next day Friday morning. They lied for one and never left me see the unit, they said maintenance was doing this and that and that was a lie the washer was filthy it also had peeled paint, the blinds was dirty not dusting but dirty, the balcony had brittle wood and had a slant to it and where the dryer should of been was nasty and trash on the floor etc. Theu refused to give me my 300 dollar deposit and they lied and played me the entire time. I would like to get my 300 and be done with this or we could go to court.

  Business Response

  Date: 05/20/2025

  *********,

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you have eperienced, and we truly appreciate the opportunity to address your concerns directly.

  After carefully discussing the details of the complaint with you on today, May 20th, we acknowledge the issues raised and understand how they may have impacted your experience.
  As part of our resolution, we will be issuing a refund in the amount of $300, which will be processed within ***** days. This refund is being provided as a gesture of goodwill and in recognition of the concerns expressed.
  Please know that we are taking steps to prevent similar issues from occurring in the future. Our goal is always to provide a positive and respectful living environment for all of our residents.
  We appreciate your patience and understanding throughout this process.We wish you well in your future home search endeavors!

  Customer Answer

  Date: 05/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to one of their Properties (Delafield Villas) and I was truthful about what I had experienced within the last few months or so and Management told me that they could work with me then stopped complete communication not letting me know whether I had been approved or not. I checked my RentGrow and it states that I met requirements but upon finally getting in contact with the manager she lied and told me that I had something that I only expressed to her on my RentGrow account which wasnt true and I left a voicemail asking for her proof and I sent her my report through via email and yet no response or reply. I called Mayfair Management about this left a voicemail and reach out through via email and still no response from anyone. I wanted to speak to their Regional Manager because its so unprofessional to not be assisted fairly. I applied on April 18th and still no one has properly communicated with me.

  Business Response

  Date: 05/05/2025

  Hello, I have attached the rent grow credit report that was pulled on 4/21/25.  The denial is based on credit score with an advisory to look at rental information.  We have sent over a landlord verification to her current residence and are still awaiting response.  The property does have the option for Oneapp for help in applying, and obtaining a co signer type approval, but again it is based on qualification. I hope we receive the landlord verification back tomorrow and  we will proceed if applicable.

  Customer Answer

  Date: 05/07/2025

  Credit score? The property stated that the decision wasnt credit based. I was specifically told that the denial was because of an eviction on my report and there isnt one shown. It says that I meet all requirements. I have spoken with the Manager at the office to give her a better understanding about why its taking my current residence so long to provide the rental verification form. 

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My aunt, Layla ********** passed away on February 9th. She had been living with my uncle at ******* Trace Apartments, Apartment 520, in ******************************** late February, we submitted her death certificate to the management office to request her removal from the lease and to adjust the rent accordingly, as she had been contributing half through her SSI income.After several phone calls and in-person visits, we were told the matter had been forwarded to the main office for processing.However, as of today (April 23rd), when we spoke with ***** at the management office to follow up, she stated that no death certificate had been submitted. This is extremely frustrating and disappointing, especially after more than two months of waiting and being told ************ uncle continues to pay the full rent out of his own SSI income, which is unsustainable and unfair. This situation reflects a serious lack of communication and negligence on the part of the management company, and it is placing a significant burden on my uncle.We request immediate attention to this matter, acknowledgment of this message and attachment, and expedited processing of the lease adjustment.Thank you,Zaid ***** ****** of Layla *********

  Business Response

  Date: 05/05/2025

  ***** ********* - Regional Manager

  We are sorry for your family's loss and apologize for having to handle this business during this time.

  After speaking with the manager It appears she did not receive the initial documentation via email for some reason, however she did receive it at the end of the week last week after speaking with you. We are required to follow procedures and have all documentation in place prior to making changes and this sometimes can take a bit of time. Since he is on the program and the change in household occurred on February 9th - the effective date of the Interim change would be 3/1/25 which would make his new rent effective 3/1/25. After speaking with the manager she stated she had explained that it would be backdated and he would not be responsible for the entire rental amount but she would not know what the rental rate would be until the interim was processed.  I apologize if this was not communicated effectively. 

  The interim has been processed and the new rental rate is effective 3/1/25.  Please have the tenant go by the office and sign the ***** form and notice of rent change.  He will have a credit for any overpayment in March and April which will be applied to **** rental amount.  The manager can give the tenant the exact credit amount when he goes into the office to sign the paperwork.

  We wish you and your family the best and if you need any further assistance feel free to reach out to office staff.

   

   

  Customer Answer

  Date: 05/07/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered solid wood cart with wheels for kitchen.Received particle wood cart with pine side edge trim . This is what an email from ******* told me.They also said theyd notified ******* about the misinformation in the ad. I had sent a photo of the ad to show it didnt say anything about partial wood. They have now taken down the ad and said its discontinued. Also Said I could take it apart and return it and theyd deduct the shipping and reimburse me the remaining money Id originally paid. They would have sent a label. I decided to have them just replace the defective parts: the top (and they did replace) as well as the four sides of drawer. They replied that they only had 3 of the sides of the drawer, and I could take the cart apart, send it back and theyd reimburse me for the cost of it, minus the shipping ******* would pay. They would have provided the label. I asked in several emails if they would then send me a solid wood cart, since it had been falsely advertised. They never addressed that question. I dont know what more to do. I ordered a new solid wood cart, now have a partial wood card with no drawer. I dont believe its my responsibility to take it apart and pay to send it back. Its not even what I ordered and they stated that the ad was wrong. Can you help? Ill try to send photos and emails here or as attachments. I have it all, if youd like to see them and they dont send. Thanks for your time,****** ******

  Business Response

  Date: 03/19/2025

  Hello - this is for the company *********** not Mayfair Management group. 

  Business Response

  Date: 04/10/2025

  Good afternoon, I am so sorry to hear about this. However, you have reached Mayfair Management Group, LP not Wayfair. We hope this get resolved for you. 

  Business Response

  Date: 04/10/2025

  This is not for our company. 

  Customer Answer

  Date: 04/12/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We applied for ********************* Retirement Apartment in September. Before we were approved we sold our house. The title company sent a certified copy of the settlement papers but we have not heard whether we are approved. We are elderly and sold the house to an investor because it needed repairs we could not afford. We need to move and have nowhere to go. ******** has been giving us the runaround for two months. We need an immediate resolution. Of the $71,000 almost all will be invested for future use. We live on social security and have income of $3,600.00 a month.

  Business Response

  Date: 12/16/2024

  We are in need of certain time sensitive documentation from **** and ***** **** and have reach out to them in order to retrieve the documentation needed. Unfortunately, this is apart of our application process in which our ********************* has to review each and every file thoroughly. Although we sympathize with the need for the **** and ***** **** to move quickly, our process and policies in place must be followed to assure we say in Compliance with Federal Regulations as well as Company Standards. Should there be any additional questions or concerns it is our hope that ******** **** reach out directly to ******* ***** our Community Manager whom is more than capable to assist them with this process.

• Initial Complaint

  Date:08/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on May 31, 2024 and was informed that in about 3 weeks I should receive my security deposit back, in total $1081. I followed up with the leasing office by email to confirm the time and never got a response. I then called and was told the corporate office was taking care of it. I never heard from them, and never received the security deposit. We called the corporate office and was put in contact with ****** and was told someone would be in touch soon, but did not hear back until July 30th. That email was from *********, and she said a check had been cut. The address was correct, but it still has not arrived. I emailed again August 9, 2024 but have yet to hear back. Mayfair Management Group has been extremely poor on communication and follow through on every issue that has ever come up. I am currently living internationally, so email communication would be preferred. Thank you!

  Customer Answer

  Date: 11/18/2024

  To whom it may concern,
  
  I am assisting Ms. ***** ***** with her complaint with Mayfair Management Group, as she is currently working out of the country.  She did finally hear back from Mayfair and the issue has been resolved.
  
  There is no further action needed at this time regarding complaint ID: ********
  
  Many thanks,
  ****** ******
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I lived in the enclaves since 2018 been bad the most of my stay there had to move from apartment to apartment to have to clean out apartment mind you I deal with major depression anxiety pstd I had to admit myself in hospital and seek therapy because I couldn't believe how I was living roaches so bad was getting on my grandkids and I was overpaying by accident and was credited only some when was asked about the rest I was threaten an five day notice and told I owed balance when I knew otherwise. I refused to renew my lease because I went without heat for months got sick and ambulance rushed me to the hospital social service was talked to because of it they had to give me anxiety medicine just to bring blood pressure down all I got was lies when it came to fixing anything the manager smoked on grounds I put 30 day notice in because I wasn't paying 918 how I was living the manager tried to embezzle from me putting a notice on my door to vacate after notice because I owed when I didn't because housing paid for my time there in those 30 days she wanted to pocket the money she tried to move my move out day to where I had to pay my part I told her I'm leaving30 days afternotice was filed. When I told her I know about her embezzling and the smoking she cooperated so when I cleaned apartment out she did walk through and assured I would get deposit I was to get on the 21st of May 2024 she's blaming on corporate I know not true because housing never heard from her they had to go ahead and give voucher because a month had passed they have recording of everything I experienced. I been holding off law suit to see if I'm getting my deposit. if I don't I have to do what I have to I had to do this before and won I had receipts and do now. I am 53 years old never thought I would live the way I did. They clean empty apartments up to move people in but not care about the ones that's been their they made the news and is again if Im not given my deposit disability I get I need my

  Business Response

  Date: 06/24/2024

   Our Community Manager did speak to ******************** about any balance due reflected on her ledger. ******************** indicated she had receipts and proof of payment but never provided those for our review. When ******************** provided us with her written move out notice it did not cover 30 days. She gave her notice dated 3/22/2024 and was moved out on 04/22/2024. ******************** was offered our pest control services and she denied us entry both times we attempted to enter apartment. Any notices that were delivered for non-payment of rent were for the resident portion and not the subsidy portion of the rent. Upon completing her move out, our records show she is not due a refund. Rather, there was a balance due upon her moving out. We are willing to revisit her ledger upon her submitting her proof of payment for the outstanding balances shown on her account as unpaid. 
  

  Customer Answer

  Date: 06/26/2024

  I am rejecting this response because: These people have no jurisdiction over this you guys do this isn't over recordings all I've been told by the BBB here what to do and I thank them I won't be contacting you all anymore my attorney will  

• Initial Complaint

  Date:04/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous apartment manager left a note on my door stating I needed to give a 30 days notice if I was going to renew my lease or move out. I submitted the 30 days notice and then after that my apartment manager left the company. I went into the office to speak with the new apartment manager and make sure she had been made aware of my 30 day notice. The new manager tells me that it is a 60 day notice and I will have to pay the whole next months rent plus a reletting fee. My lease was supposed to end 5/10 and the notice my previous apartment manager left me stated my move out date if I didnt renew would be 5/17 so to charge me the entire month of **** rent plus a reletting fee when my previous apartment manager accepted my notice is absurd. If my previous apartment manager left a notice stating 30 day notice then that should be honored because had she told me 60 days I would have put it in 60 days. It is not my responsibility to pay for my previous apartment managers mistake. Also, every year that I needed to resign my lease I was never notified and had to go into the office and ask them to renew my lease so the notice on my door was a surprise in the first place because after 3 years of renting here the manager never had me on the list to notify me of resigning. Both previous and current apartment managers admitted that I was not on the list to notify me of lease renewal. My previous apartment manager also put in my lease that my move out date was 4/30 so there is the documentation that she got my notice and honored it. In total theyre asking me to pay almost $1700 when these apartments are income based and my income does not allow me to have $1700 in unexpected bills that are solely due to their mismanagement of these apartments.

  Business Response

  Date: 05/07/2024

  Other than the signed lease agreement, there is no documentation in the resident file indicating that any terms or conditions of the lease have been waived or modified.  The lease agreement states 'F. Notice of Termination or Intent to Move Out (Par. 4) - A minimum of 60 days' written notice of termination or intent to move out required at end of initial Lease term or during renewal period.'  ****************** was asked to provide written documentation she says was received regarding notice to vacate, but was unable to do so.   

  ****************** submitted written notice to vacate on 3/30/2024.  To fulfill the requirements of the lease agreement, rent is due through May 29, 2024.  In the event that terms of the lease are not fulfilled a Reletting Charge charge of $ 748.00 (not to exceed 85% of the highest monthly Rent during the Lease term) may be charged in certain default situations as defined by section 7.1 '...Lease Reletting Charge. You'll be liable for a reletting charge as listed in Lease Details, (not to exceed 85% of the highest monthly Rent during the Lease term) if you: (A) fail to move in, or fail to give written move-out notice as required in Par. 25.

  ****************** has been advised that is she fulfills the 60 day notice requirement and pays rent through May 29, 2024, the reletting fee will not be assessed.