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Business Profile

Property Management

Evergreen Live
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

3.61

Average of 31 Customer Reviews

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Review Details

  • Dakotah S

    Date: 06/16/2025

    Evergreen live is a horrible property management company. I asked twice to have the ice maker fixed in my fridge, someone was sent out. He did not fix anything. I reached out letting them know that it wasnt fixed with no response. At move out I was hit with $1,300 in bogus charges. They charged me $100 to weed the place. I moved two streets over and it has never been weeded. $325 in paint damages to walls that were painted in flat paint originally and they touched it up in semi-gloss so it looked like s*** when I moved in. $60 for stained toilet seats that looked new. $50 for a missing smoke detector that was sitting on the kitchen counter. A back window that was frosted when I moved in. A dirty HVAC filter that was replaced a month prior with a 6 month filter. $200 for carpet cleaning for stained carpets that were worn and stained when I moved in. There was The heavy traffic areas were completely ragged. $85 for blind damage with no proof of damage. They removed the smoke detector, frosted glass, and HVAC filter which leads me to believe the rest of the charges are bogus. The pictures provided show nothing regarding it being fixed or damaged. Every claim they made was erroneous and no one met with me to go over said damages and charges at the location.

    Evergreen Live

    Date: 06/18/2025

    Thank you for taking the time to share your experience. We're very sorry to hear about your concerns, and we want to assure you that we take this feedback seriously. Its never our intention for a resident to feel unheard or unfairly charged, and we are actively looking into this matter with urgency.

    Please know that we only assess move-out charges for items that are clearly documented with photos and that we have actually repaired or replaced before the home is re-rented. We aim to be transparent in this process and provide detailed move-out instructions in advance, so residents understand their responsibilities and have the opportunity to avoid charges.

    We are currently reviewing the maintenance history related to your ice maker request, as well as all documentation and photos related to your move-out. If we find that anything was charged in error or not properly supported, we will make it right.

    We truly value your feedback, and were committed to resolving this promptly and fairly. A member of our team will be reaching out directly to discuss your concerns.

  • Qiana K

    Date: 06/04/2025

    ***** ****** is amazing! She was very communicative and keep us informed every step of the process! I hope all prospective tenants are lucky enough to have hear as an agent ??????????

    Evergreen Live

    Date: 06/05/2025

    Your positive feedback is greatly appreciated! I have passed this on to her colleagues and leadership. Have a great day!!

  • Mannisha B

    Date: 04/11/2025

    Love evergreen crystal helped me so much to get me in my place and the communication was very good they kept me updated now Im in my home and I love it !

    Evergreen Live

    Date: 04/14/2025

    Thank you so much for the wonderful review! We're so happy to hear that ******* was able to assist you and keep you updated throughout the process. It means the world to us that you're loving your new home thats exactly what we strive for! Welcome to the Evergreen community, and thank you again for choosing us!

  • Jarkita M

    Date: 04/11/2025

    Even while goin through frustration this staff was very helpful and understanding crystal is great and very understanding they made moving in a great experience for me and Im forever grateful!

    Evergreen Live

    Date: 04/14/2025

    Thank you so much for your kind words! Were thrilled to hear that, even through the challenges, our team especially ******* was able to provide the support and care you needed. Moving can be stressful, and we're so glad we could make the experience a positive one for you. Your gratitude truly means a lot to us, and were honored to have been part of this important chapter in your life. Welcome home!

  • Nathaniel J

    Date: 04/10/2025

    The application process was made much easier by our Evergreen Rep ****** She helped us along every step of the way, and made the process much more simple.

    Evergreen Live

    Date: 04/11/2025

    Good morning! Thank you for the positive review. ***** is super star, for sure. I will pass this on to her manager. Welcome to Evergreen!

  • Lacey T

    Date: 03/13/2025

    Evergreen is great to work with. Ms.Crystal help me all the way through, She gave me updates, answered all my questions. When I moved in the company was very helpful, got everything fixed that needed to be fixed. The whole staff is great. Thank you Evergreen!!

    Evergreen Live

    Date: 03/14/2025

    Good morning Ms. ******* appreciate your taking time out of your day to provide us with such positive feedback. I have passed your review on to Crystal and Senior Leadership. Have a great day!

  • Massiel F

    Date: 01/10/2025

    ******* was highly professional and attentive during my interactions with her. She demonstrated excellent communication skills, promptly addressing my inquiries and concerns. Overall, Crystal provided outstanding service and reflected positively on Evergreen Live.

    Evergreen Live

    Date: 01/14/2025

    Thank you so much for your kind review!

    We're thrilled to hear about your positive experience with *******. Her professionalism, attentiveness, and excellent communication skills truly embody the high standards we strive for at Evergreen Live. Were incredibly fortunate to have her on our team, and your feedback reaffirms the exceptional service she provides.

    If theres anything else we can assist you with, please dont hesitate to reach out. Thank you again for sharing your experience!

  • Carlos R

    Date: 12/17/2024

    The whole process was super fast, I signed up on the website and we did the tour of the house in less than 10 minutes, we were approved in less than 48 hours and we are grateful for being professional and kind.

    Evergreen Live

    Date: 12/19/2024

    Good morning! Welcome to the Evergreen family! Thank you for sharing your experience. I will make sure this is passed on to the team and their manager. Have a great day!

  • Keanna K

    Date: 12/16/2024

    Miss ***** and ************* been so patient and understanding with me they answered any questions or concerns that I had I really enjoy chatting with them such amazing kind hearted people thank you so much for giving me this opportunity

    Evergreen Live

    Date: 12/17/2024

    Good afternoon and thank you for the positive feedback you experienced working with the team! I will pass this on to leadership showing them how well they are representing the company. Welcome to the Evergreen family.

  • Swazikki D

    Date: 12/14/2024

    Hey everybody, I loved working with them. They did an awesome job. They was very patient and everything. Its like they take you step-by-step with everything and I cant wait to move in my new home. It makes me wanna cry because IHey everybody, I loved working with them. They did a awesome job. They was very patient and everything. Its like they take you step-by-step with everything and I cant wait to move in my new home. It makes me wanna cry because Im not gonna lie. It was so hard trying to get in a place. Thank you for everything I really do appreciate it from the bottom of my heart this is my first house thank you again

    Evergreen Live

    Date: 12/16/2024

    Good morning!Thank you for your positive comment! I will pass this onto the Leasing team and the leadership team to let them know of your experience.

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