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Business Profile

Property Management

Ameritex Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a property management office who I have sent out back in November a email that I will be moving when my lease ends. They did not say anything more and in January I got a docusign where I filled it out and let them know I will vacate 01/31/2023 which I have. And now they said they still don't have enough written notices and want to charge me for the rent in February only because of the snow storm between 01/30 and 02/01 I have simply asked if I can finish with the cleaning but it was just to try to not leave it dirty I already vacated and am living somewhere else. I told them in that case I will not be going back.

  • Initial Complaint

    Date:10/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into a duplex owned by Ameritex Property Management on 03/21/2021. I never really had any major issues with Ameritex Property management until about June 2022. I was laid off in 2021 due to
    Covid this was devastating as I am a single mother so I was able to speak with Ameritex and explain what was going on. On March 6, 2022 I applied for Rental assistance through the city of Dallas which I qualified for due to my complications with Covid related layoffs. Now I'm order to apply you have to show proof that you were affected which I did. I also shared this with Ameritex Property management and always kept communication open which I will
    Be attaching all communication I've had with them. They were very much aware that I was waiting on assistance and an employee Rachel agreed to wait on the assistance. Now at some point the management changed and I was locked out of my payment portal. I reached out and made them aware of what was going on. It was never unlocked. Now I'm the midst of this I was being harassed via email by an employee Amanda *******. An eviction was filed which was understandable. We attended court in August the judge ruled that my case be abated while the city has time to fund my assistance request. Both parties including myself signed this agreement which I will attach below.
    During the abatement Amanda ******* continued to harass me and intimidate me to move out. When it got close to the abatement hearing the harassment continued to the point where I was literally forced to move out. Which Ameritex had no business harassing me if there was already an agreement. This whole time I was only communicating with Ms. ******** My abatement was extended however Amanda ******* intimidated me and forced me and my children out even though they were being paid assistance. I asked Ms ******* why did they apply for an extension only to force me out she never replied. Also, they breached the abatement agreement as seen through the emails. I have since moved.

    Business Response

    Date: 02/16/2023

    Business Response /* (1000, 7, 2022/11/22) */
    While I am empathetic towards Ms. ******** details of her complaint, I disagree with the idea that an employee of Ameritex Property Management intimidated or harassed her at any given time.

    Ms. ******** references Rachel *****, an employee who has not worked for us since April 30th 2022 in her complaint. Rachel filed the Eviction due to nonpayment 4/15/2022. During this time, APM attempted to work through the assistance relief program with Ms. ******* but have was unsuccessful.

    Amanda ******, Assistant Property Manager, began her career with us this Summer and made multiple attempts to work with Ms. ******** and as of October 4 via email ******* indicated she did not want to continue living in the home. Email detail below:
    Hello, good afternoon. I live at ************************************* XXXXX.
    >>>> I got approved for rental assistance but the amount they sent me is not the amount that is in my ledger I think you guys include late fees and the smart home fee but they only sent me 1365 for each month. Is it possible to make an adjustment for the amount they sent me? That way we can get this taken care of? If not I would be grateful to try to see how we can work together to get this resolved.
    >>>>> On Oct 4, 2022, at 10:10 AM, AmeritexPM Landlord <********@ameritexpm.com> wrote:
    >>>> No there is not you are required to pay in full for all balances due. We cannot waive any fees as they are in your lease and you have agreed to pay them.
    >>>> Original Message
    >>>> On Oct 4, 2022, at 10:20 AM, ******* ******** <***************@icloud.com> wrote:
    >>> So don't pay if I don't have the full amount is that what you're saying? I believe you guys were the ones to originally apply for the DHA assistance. So at this point should I put in the notice to leave? I need some guidance on this matter. Thank you.
    >>>
    >>> ******* ********
    >> To: AmeritexPM Landlord <********@ameritexpm.com>
    >> Subject: Re: ***********************
    >>
    >> I am trying to move out I do not mind moving out I just wanted us to be on the same page. I have always communicated with you guys whether it was good or bad. I have given my notice within the portal. I am not trying to stay just to clarify. I'm tired of court and I know you guys are too I would rather resolve this amicably so that I am able to move and you guys are able to gain possession of the apartment.
    >>
    >> On Oct 4, 2022, at 12:48 PM, AmeritexPM Landlord <********@ameritexpm.com> wrote:
    >> Honestly we are unable to continue to push this out and continue to wait so we do have to move forward with the legal process since you have requested for an additional 60 days. We cannot approve that and have notified the court of such. I apologize but there is an extremely large balance on the account that has to be reconciled by either you moving or paying it. We cannot wait another 30 days for you to move
    > On Oct 4, 2022, at 12:49 PM, ******* ******** <***************@icloud.com> wrote:
    >
    > Can you give me 10 days?
    >
    > ******* ********
    I don't want to live here. All I am requesting is 10 days to allow me to move I have two children, I did not expect for y'all not to accept the assistance so now I need to time to gather our things and move.

    ******* ********

    Ms ******** lived rent free in our home since March 2022. We have not received any funds since $600 was paid on 3/23/2022. Currently there is a balance of $13,753.99 on her account, not including and charges for the condition of the home she may incur.

    In reviewing her account, I am confident we will move forward with any and all processing of balance to her credit, sending to a collection company or any other option permitted in accordance with our management agreement and landlord-tenant law.

    The promise to pay or attempting to procure assistance does not absolve the debt owed, we have not collected the balance on her account therefore I am rejecting her complaint.

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