Business ProfileforEmerald Pools

We entered into a contract with ***** ******** the owner of Emerald Pools on 2-9-21. Pool was "complete" X-XXXX We are unable to get a resolution to a design flaw that causes water to encroach on our home due to the poor pool deck drain design. The poor drainage floods our patio, ruining our furniture and will flood the home if unattended. The amount of water from our two story roof is carried through a roof gutter system with two 4x3 downspouts. At the time of design, I told Mr. ******** that this was a concern as the downspout closest to the house runs at 100% during a rainstorm. He ensured me that the small 1x4 deck drain could handle the water volume. First error on my part was trusting him. He was first alerted back in 2021 of the issue for which he made many excuses leaving me the homeowner to do the heavy lifting on problem solving. The issue has been looked at by my roofer, by a contractor and yet Mr. ******** refuses to use logic and math to understand that the drain he installed is insufficient. I am very concerned about the communication from Mr. ******** because he is very slow to respond and often gets other customer complaints confused with my own. When brought to his attention regarding issues we DO NOT have that he is speaking of, he does not respond. This information is just to paint the picture of the haphazard way in which Mr. ******** communicates. Also, due to reasons which are none of his concern, I have asked him to communicate directly with me and not my wife. He has taken this request as an opportunity to deflect. He has been giving 8 months of time and patience from us. If I do not reach out, he does not respond. I asked for a resolution in writing as this was clearly going nowhere. I was clear on my plan of action if he refused to stand behind his workmanship warranty and most importantly, his word. This clearly meant that It was probably time to file a complaint as well as consider legal action.