Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is unreachable. They have held a nearly 1K withdrawal without explanation leaving me in a lurch. I have tried my phone, email, support tickets many times and for weeks I have yet to get a single response. It seems like no one is operating the business and they are holding my money.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Rally Pay to collect donations. I audited my records earlier in the year and asked them to give me a call because the records were not accurate regarding their report. I asked some one to give me a call and no response. I recently discovered that they took $5063.38 from my bank account and was not authorized to do so. I have called and emailed them. I had to report this to my bank in which it had to be closed. Now they are refusing to respond. I requested that someone call me and no one is calling me back. Additionally, they are refusing to return the funds and they have never collected this amount in donations.

  Business Response

  Date: 09/25/2024

  The client in question raised fraudulent funds through our platform and withdrew those funds into their bank account. After refunds and chargebacks started rolling through the account. We debited the client's account on file to account for the fraudulent funds that had been raised and the fees incurred in accordance with our terms of service.

  Customer Answer

  Date: 09/25/2024

  I am rejecting this response because:  

  1) RallyPay NEVER collected $5063.38 on my behalf nor deposited this amount of money in my account

  2) I never debited or withdrew $5063.38 from RallyPay

  I have attached all the funds credited to my account from **********************. The total collected is not $5063.38 the funds collected are legitimate donations to the organization. They are committing fraud by debiting my account that was NEVER authorized. 
  

  3) I do not use this link

  Business Response

  Date: 10/03/2024

  The *************************************** (******* NOW)opened a submerchant account with ******************** Piryx, LLC (RallyPay) on July 21st,2023. In that time, the merchant accepted ***** donations. After thorough review, it was determined that only 10 ($315.00) of these donations were legitimate transactions from donors wanting to support the organization. The other ***** donations were from fraudulent actors seeking to test credit cards or commit other types of fraud.
  
  The last legitimate withdrawal from the account occurred on August 25th, 2023. Since then, the submerchant has withdrawn $2,382.98 of fraudulent funds instead of refunding them. Additionally, the submerchant has incurred ***** failed transactions ($628.80 in fees), 218 refunds ($409.83 in fees), and 70 chargebacks ($2,030.00 in fees).
  
  As a result of these combined actions and others, Georgia NOW incurred a negative balance of $5,063.38. Per our  Terms of Service and sections 4, 5.1, and 6 of our Submerchant Agreement, ******* NOW is responsible for managing their submerchant account, upholding its good standing, and maintaining a positive balance.
  
  On September 9th, 2024, RallyPay debited this amount from the account on file to absolve the submerchant of its current debt in accordance with our Terms of Service and section 5.1b and 6.2a in our Submerchant Agreement signed by ****** ******-***** on July 21st, 2023..

  Customer Answer

  Date: 10/03/2024

  I am rejecting this response because:  Email to RALLYPAY: This is a result of your issues, your system and being hacked. The link from our end was only used during our conference. We have never used this link fraudulently. This is a direct result of you. 
  
  Again, the math is NOT adding up. I should not be charged those fees 
  
  The numbers are still not adding up. The difference between $2382.98 of which you say is fraudulent and $315 of which you say is not fraudulent is $2067.98. 
  
  Second, with the fees, it still doesnt add up to $5063.38. 
  
  $628.83
  $409.80
  $2030.00
  = $3,068.63
  
  Nothing adds up to you all debited my account of $5063.38
  
  Last, RallyPay had a data breach earlier this year. So the fraudulent transactions didnt come from me. It came from their site and I am respectfully requesting that they return my $5063.38 immediately.