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Business Profile

Online Retailer

USportsNation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** 12/6/2022- Ordered 3 jerseys for $128.94 12/12/0222- I emailed the customer service through their website asking what the projected shipping timeframe would be (no phone number or anything but a form you can fill out)12/13/2022- ***** from customer support emailed me back saying my order was processed and already shipped- allow ***** days for delivery 12/13/2022- I emailed ***** back asking for tracking if they actually shipped it out 12/16/2022- emailed again & filled out online form asking for tracking number 12/19/2022- emailed again & filled out online form asking for tracking number 12/19/2022- ***** emailed me back with a tracking number (Bogus number) through **** that only says "no tracking available, **** awaiting for package" and to wait ***** days for it to update and show up I have emailed & filled out the form every.single.day since Jan 1st since then asking for updated tracking or a refund with no responses back on any of them. I would like to be refunded my $128.94 that this company STOLE with no thought of ever fulfilling it. We are way past the ***** day window with no updates and cutoff communication.

  • Initial Complaint

    Date:01/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey online and have not received it. They have not answered any emails. I uploaded a document with all the info you need. I will like my jersey.

    Business Response

    Date: 01/26/2023

    Consumer Response /* (2000, 5, 2023/01/24) */
    I received my item today in the mail. You may close this case. Thank you for helping me resolve this.

    ***** ********

  • Initial Complaint

    Date:12/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ************************* youth jersey on Nov 14. I was charged $39.98 to my card. I received a confirmation email, but that is it. I have not received any tracking info or the package. The "business" has no phone number or address. I sent them an email asking for any information on my order on Dec 3 and have not received a response. I was told my item would ship in 72 hours. My order number is *****. I would like either a full refund or to receive tracking information from the company and to actually receive my order. This is supposed to be a Christmas present.

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a jersey shirt through company on August 20,2022 - Order ******. Never received product. Have emailed three times as there is no number. Never had a response.

  • Initial Complaint

    Date:09/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Ordered 3 ************* Jerseys On August 17th I Messaged The Company Several Times I Got A Response From Cindy Not Long After And She Told Me To Wait At Least 14-35 Days On 2022-08-20 02:15, US Sports Nation wrote:
    Re: US Sports Nation **************
    From: Sherry C*************************************
    Subject: Order *******
    Message Body
    I Haven't Received Any Information On My Order And Was Wondering When I Will Receive Them?


    Dear Sherry,

    Your order is processed and already shipped. We'll ask our supplier for tracking code and you'll receive it as soon as possible.
    Please allow the time period mentioned on the ordering page for your package to arrive (14-35 days).

    Thank you for your patience and understanding.

    All the best,
    Cindy
    Customer Support. I Emailed Them Again After The The 16th Day Had Passed With No Response!

USportsNation is NOT a BBB Accredited Business.

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