We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Barley Grains LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to return a Christmas tree that was not as the picture online. No response from seller.

    Business Response

    Date: 01/09/2025

    Hi Better Business Bureau,

    For order# ***************, the customer purchased the Christmas from us and wanted to return it as she/he does not want it. We accepted the customer's return request immediately and also contacted the customer to make it clear and fix the issue. We responded to each customer's email and we can send the return label to return the item for a refund. But before we take back the tree, we need the customer to send us the pics to check the item's condition. But we got no reply from the customer. 

    To make sure that the customer found the item and the issue was solved, we also sent several follow-up emails to the customer, but all received no response.

    We have done nothing wrong in this issue and we have done all we can do to solve the issue and to provide the customer with a satisfactory experience, it is the customer who didn't cooperate with us. We will contact the customer again to solve this issue. Please look into it, thank you.

    Best regards,
     Barley Grains LLC

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 30,2023, purchased a 10x20 heavy duty carport, car canopy garage shelter, adjustable 6.5 to 8.0 ft. Steel poles purchased through ******* order #***************, it rained in April tent was damaged, the poles bent,needed to be replaced have year guaranteed, phone number given is wrong, needed tent replacement, have left my phone number, my warranty is running out in may30,2024

    Business Response

    Date: 05/21/2024

    Hi,

    Thanks for letting us know the issue.

    We checked that we received the customer's contact on April 13th, mentioned that he/she wants to purchase 6 poles. We replied to the customer immediately and provided him/her the parts list to confirm the exact parts needed. But he/she almostly listed the whole item. After receiving the infomation, we applied for a discount and quoted the customer. Then we received his reply mentioned that it is not acceptable. To solve the issue further and to apply for the best solution, we replied the customer and asked the exact reason for the damage, but received no reply from the customer at all.

    We haved contacted the customer again to solve the issue and if there's any other information needed, please inform us immediately.

    Thanks again and hope this helps.

    Best regards,

    Barley Grains

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Hokeeper Heavy Duty Wire garment rack through ******** I was told to contact the manuf. with my issue but I can not find Hokeeper customer service anywhere on the web nor the instructions booklet of the garment rack. So I am trying to get in contact with the seller for some assistance. I purchased part number ML-A59FDS-WGR-ST02 just recently. As I was assembling the product I noticed that I was missing 6 (sets) of clips, (12 pieces). Per the instruction booklet, it is part number C. I was very disappointed that I could not finish assembling the product. I would like to please have the clips shipped to me or please send me another whole assembly. I am not looking to put a bad review or anything like that on here. I just would like some assistance in sending me some replacement parts. Thank you very much.

    Business Response

    Date: 03/19/2024

    Hi,

    Thanks for informing us thie issue. We checked that we received email from this customer on March 6th, regarding replacement parts. We replied and contacted the customer immediately to look into the issue and also sent the replacement parts needed.

    Now, the replacement parts have been delivered and we confirmed with the customer that the issue has been solved.

    If there's any other information needed, please feel free to contact us.

    Best regards,

    Barley Grains LLC

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 12 volt bumper car for my 3 year old nephew.. On Christmas Day, it was assembled and it didnt work. The father took it away and assembly it again, still didnt work. He took it back to ******* two days after Christmas and they said its a third party buy so contact the seller directly. I did that, I sent them two messages plus ******* reaches out to them. I nor ******* heard back from them.. My nephew is upset because he wanted that car so bad and it doesnt work.. To make matters worse, the company isnt responding..

    Business Response

    Date: 01/24/2024

    Hi,

    Thanks for letting us know the issue. We checked that we received 2 emails from the custoer. One is on December 29th,2023 and one is on January 04th,2024. We also sent several follow-up emails to the customer, but all received no further information from the customer.

    From our side, it is very possible that there's something incorrect during the usage steps, thus we replied to the customer for more details.

    We will contact the customer throgh his private email address and also call him within 24hours. If the issue could not be fixed or if the customer prefer a refund, we will process it ASAP.

    Best regards,

    Customer Support Team

    Customer Answer

    Date: 01/30/2024

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Would like to return a shower chair that I didn't use. ******* says this company is to contact me about the refund and they have not

    Business Response

    Date: 01/07/2024

    Dear All,

    Kindly note that we replied to the customer's email immediately on Nov 21st, 2022. (picture attached), and we sent a follow-up email the next day as well. Also, we have been waiting patiently for the customer's reply, but we didn't get any response.

    Meanwhile, even though this item is listed as "Not Returnable" on our website, we are still trying to provide a great shopping experience for our customer and solve this issue to his/her satisfaction. Hope you can understand that we didn't ***** our responsibility.

    To solve this issue sooner, please contact us at ***************************, or call us at ************. We will get back to you soon.

    Any other questions or concerns, please feel free to email us.

    Looking forward to your reply.

    Zler Customer Team

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the seller because I purchased a tree off of ******* the picture of what that tree looks like is not the same tree that I got it is completely an utterly completely different. That tree is not worth more than $50 and I paid $200 for it. I asked for a refund and they're asking me to prove what is not accurate on the website contacted ******* and they told me I have to deal with the seller. I already filed against the Better Business Bureau and I will file an attorney general complaint as well. I want my refund the bought the tree is perfectly back in the box. The way was supposed to be, and let them try to scam somebody else into buying , this tree that they falsely advertise

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shower seat from them through Walmart.com for $45 (+tax) for my knee replacement surgery that had been coming up back in February 2023. Nowhere in any of the product descriptions did it give specific height details. It only said adjustable. It also said eligible for refunds for 90 days. I received it 5 days late and put it together and at max ******* it was at my knee. Im not a tall person. I emailed them to initiate a return and refund three times before I got a response and they told me that I would have to cover costs and they would only refund $8. I refused that and they then offered a $15 refund. Im still fighting with them over this issue but they have changed their product description to now include height range and it now says all sales final. Their emails are sent from overseas, and have Chinese (Im guessing) symbols at the start of any replies I receive. They refuse to resolve this issue.

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shed online via ******* app. Third party transactions with ******* being that platform. The seller sent wrong product. I need it returned and my $400 back.

    Their phone number is disconnected. Their emails come from another country. Their address is shown as **************************************************************************************

    I've been in contact and they refuse to send me the required props (QR codes, return labels, authorization) in order to make my full return

Barley Grains LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.