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Business Profile

Online Retailer

Airmoto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Airmoto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Airmoto has 2 locations, listed below.

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    • Airmoto

      Dallas, TX 75207-6862

    • Airmoto

      1809 W Frankford Rd STE 160 Carrollton, TX 75007-4645

    Customer Complaints Summary

    • 189 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received the order

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order that was "guaranteed" to be delivered by the holidays. Given that the order has sat for two weeks with no fulfillment, I reached out and got a message that there was a higher number of messages than usual and they would respond as soon as possible. Tried reaching their customer service chat, and it said that it was unavailable multiple times in 24 hours. Tried calling their customer service number with no answer. Despite this, they continue to send promotional emails multiple times a day advertising that they can ship in time for the holidays. This is completely false advertising and terrible customer service. I have filed a dispute with my credit card company as well, but wanted to report to BBB as well. Unacceptable-- if it couldn't be shipped in time, I would have been okay with transparency, but ignoring customers and then continuing to fill up their inboxes with false advertising is horrid.

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Airmoto still hasnt shipped my items but has charged me for them. Ive messaged twice, Ive called twice and no one responds

      Customer Answer

      Date: 01/15/2025

      The company mailed the products after you contacted them. 

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 6 of these items via Airmoto's website on 12/13/24. On the merchant's website, there was a notice stating the items would ship the next day, on 12/14/24 as long as the order was placed by 3 PM EST. Per the stamp on my e-mail order confirmation, I placed the order at 11:31 AM, which is well before the cutoff. I needed these items for Christmas gifts, so I paid $15 extra for expedited shipping. I needed to mail these items no later than 12/19 in order to reach the recipients in time. I checked my order on 12/18, and the status shows "Preparing for Shipping." That means the items have not yet shipped, regardless of Airmoto having charged me for expedited shipping. I have accepted the fact that the gifts will not arrive in time, but I can't get anyone to respond to me. I have left a few voicemails as well as e-mails and I have received no response. I am starting to think that I was scammed. I need a complete refund including the expedited shipping since my order was clearly was not expedited.

    • Initial Complaint

      Date:12/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a tire inflator on 12/4/24. I have yet to receive it. I would like to receive it by 12/24/24.

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on November 26, 2024. No update on when items will be shipped. No response to emails, online submissions or phone calls. Unable to speak to a live person. Credit card already charged $523.68.

      Customer Answer

      Date: 12/18/2024

      Airmoto did respond on December 17th, after I filed a complaint with the BBB. Then today I receive an email from Airmoto that today, December 18th, is the last day to order from Airmoto and receive standard delivery before Christmas. Yet my order from November 26th, and was finally shipped on December 17th, will not arrive until after Christmas on December 26th???

      Customer Answer

      Date: 12/18/2024

      Airmoto did respond on December 17th, after I filed a complaint with the BBB. Then today I receive an email from Airmoto that today, December 18th, is the last day to order from Airmoto and receive standard delivery before Christmas. Yet my order from November 26th, and was finally shipped on December 17th, will not arrive until after Christmas on December 26th???

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my order for the Airmoto tire inflater

      Customer Answer

      Date: 01/14/2025

      Airmoto eventually sent the item but only after I filed the complaint and informed them I was contacting the BBB. Thank you for assisting in this matter.

    • Initial Complaint

      Date:12/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 1 AIRMOTO on Dec2, 2024 Order #AIR100452373 I HAVE SENT 3 EMAILS TO COMPANY ASKING FOR A STATUS OF MY ORDER, AND HAVE NEVER RECEIVED MY ORDER.CAN YOU PLEASE HELP ME?I EXPECTED THIS BEFORE CHRISTMAS, NOW I DONT WHAT TO DO.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order for this product on December 2 and I have not received any information or rather confirmation on what is going on with receiving the product. When I reached out to the company, they simply said they were having problems. I am now passed the point of needing this product as a gift.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered on Dec. 2...items have not been shipped as of Dec. 10. These items are a Christmas present that was going to be boxed by me and shipped overseas. Too late for that now. I have emailed them twice and the response both times has been:Hello *******,Thank you for contacting our support team!We are experiencing a high volume of tickets and our reply times are longer than ********** assured, our support team will assist you with your request, as quickly as possible.Thank you for your shopping with Airmoto and have a blessed day.

      Customer Answer

      Date: 01/09/2025

      Airmoto sent me a complete refund after I filed complaints with ****** and BBB.  Then I told them my next complaint was going to the FTC.  That prompted them to send a refund.

    Airmoto is NOT a BBB Accredited Business.

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