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Business Profile

Online Event Registration

ACTIVE Network, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Event Registration.

Complaints

This profile includes complaints for ACTIVE Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACTIVE Network, LLC has 7 locations, listed below.

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    Customer Complaints Summary

    • 1,017 total complaints in the last 3 years.
    • 199 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a half marathon in ************ through Active and without my consent or awareness it had signed me up for a membership that charged me $99.95 from Active.

      Business Response

      Date: 10/21/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:10/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a charge on my wellness card that was not approved.

      Business Response

      Date: 10/17/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 10/18/2024

      They asked me to go to a link to submit information. I completed their form and will wait for further information.

      Customer Answer

      Date: 11/15/2024

      Company has refunded my money from 2023 and 2024. They have also canceled my membership. My issue is resolved; thank you!

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I signed up to run in a ** in ******* (22nd annual legal runaround on September 9 2023). All I intended to do was pay for the registration ($39.53) which can be seen on the attached photo. I did not intend to enroll in an ACTIVE Advantage Membership, but I was automatically enrolled in a trial period. I received no email to tell me I was enrolled in a trial period, and then I was charged for a 1 year membership on October 6 ($99.95). I did not know I was enrolled, so I did not use any of its benefits. I ran the race again next year ($25). I still received no notice that I had a 1 year membership to ACTIVE. I was recharged a 1 year membership automatically again October 6th ($99.95). I saw it and cancelled the membership. This was a deceitful move by the ACTIVE network to automatically enroll me into a trial and charge me for a 1 year membership without any email notice. I am looking for a refund on the 2 memberships which I did not use once.

      Business Response

      Date: 10/11/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:10/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have sent this company two separate emails regarding canceling my membership with a recurring charge each year of $99.95 and have had no response from them. The first email was sent on March 29, 2024 and the second was September 18, 2024. There is no way to contact this company because when I called the number listed, I'm instructed to send an email. I just want my membership cancelled and the recurring amount not to be charged any longer to my credit card.

      Business Response

      Date: 10/08/2024

      We apologize for any inconvenience,
      and our support team can resolve this. Would you please follow this link(https://activenetwork.my.salesforce-sites.com/usersupport/UScontact) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:10/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Much like everyone else in these reviews, I was scammed by this company. Oct 7, 2024 I was charged $99.95 for an ACTIVE Advantage membership I did not sign up for and did not consent to. I have signed up for a running race through ACTIVE which is how I'm assuming they got my information, but I always unchecked any boxes related to marketing and subscription options. I am aware the business currently in litigation for defrauding other customers in the same way. My account is under this email and I have sent pictures of the receipt I was emailed. Thank you! I have attached the charge I got that was not approved and the receipt from what I actually paid for .

      Business Response

      Date: 10/08/2024

      We apologize for any inconvenience,
      and our support team can resolve this. Would you please follow this link(https://activenetwork.my.salesforce-sites.com/usersupport/UScontact) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged an Activework annual membership fee of $99.95 that I did not sign up for. All attempts to reach customer service through the following phone numbers have been unsuccessful: *****************-228-4881, and ************. Last year, I emailed the address provided by Active Advantage ********************************************* to discontinue membership but received no response.Please take action to stop this companys predatory practices of charging unknowing customers credit cards without their consent.

      Business Response

      Date: 10/08/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 10/08/2024

      I am rejecting this response because:   Unable to Reach any agent.   Like many attempts before,  these phone number and emails are ALL DEAD ENDS.  Very deceptive and predatory business practice.    Would recommend all camps and sporting groups stay away from Active Works.  Protect your consumers.  

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/1/0/2024 Unauthorized charge by auto enrolling into their Active Advantage membership trial.The site is used for registering and paying for community events like bike a thons, etc.The charge was for $99.95.I have already emailed the company ****************************** and disputed the charge to my CC company.The BBB has over a thousand complaints against the company for this deceptive and dishonest auto enrollment practice. *************************************************************************************************************************************************

      Customer Answer

      Date: 10/01/2024

      The company has contacted me directly.

      ACTIVE Advantage - Support 
      **************************
      From:*****************************************************************
      To:***************************

      Tue, Oct 1 at 4:38 AM


      Hi ****** ***, 

      Thank you for your email regarding the ************************** Advantage membership. 

      After research, I would like to confirm that the ************************** Advantage membership has been canceled and refunded on 9/30/2024.

      You should have seen this charge credited to your account in following 3-5 business days. 

      Thank you,
      ****** *****, ************************** Support 
      ACTIVE Network
      Email: *****************************************************************

      Business Response

      Date: 10/01/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

      Customer Answer

      Date: 10/02/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/24/24, I was charged $99.95 to ACTIVE Network, LLC. After research, I learned that this is a result of signing up for the *********** Half Marathon scheduled for 12/7/24. I have used ACTIVE in the past to register for the same marathon. This is the first year that I was charged. It is a result of signing up for a membership. However, since this wasn't my first experience with ACTIVE, I did not realize that after a 30 day "trial period" for the membership, I would be charged the $99.95. I explained this to ACTIVE, who responded that I agreed to the terms. I believe this is a complete deceptive business practice. As an avid runner who has enjoyed the *********** series for years, I am now reluctant to pay for this headache in the future.

      Business Response

      Date: 09/29/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like hundreds of people have reported here, I was a victim of this company's shady "free trial" tactics. I have to use active for registration and payment of my child's sports fees. During sign up, this company slips their "free trial" in a chaotic page full of text and boxes. I in no way willing agreed to pay $99.95/year for a membership I'll never use. A few days ago I see the $99.95 charge and it is billed as random mix of letters and numbers with no hope of figuring out easily who the charge came from. I only figured it out because ****** lead me to hundreds of reddit posts about this companies scams. After finally figuring out where to cancel the membership I did NOT sign up for, I emailed the company. They got back relatively quickly saying they "can" refund me but would I rather have a $25 gift card. No .. I just want my refund. I replied back that I just want my money refunded and now I've received no reply from them at all.

      Business Response

      Date: 09/29/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed a $99.95 charge from this company on my bank statement. I never signed up for anything from this company and do not know why they are charging me.

      Business Response

      Date: 09/26/2024

      We apologize for any inconvenience,and our support team can resolve this. Would you please follow this link(****************************************************************************) so we can promptly take care of this for you? Thank you.

    ACTIVE Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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