Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a coin from this auction company and they sent the wrong item or lied about the item said it was closely uncirculated which means it should look really nice but does not look uncirculated at all. It looks like a different coin and when I tried to call and have this resolved they answered the phone the first time but not after seems like they are just trying to scam me

  Business Response

  Date: 06/09/2025

  We here at Gold Standard Auction take consumer concerns very seriously.  As soon as we received this inquiry, we immediately reached out to the consumer.  Normal protocal if a buyer questions the grade and quality of the coin that was advertised would be to send the coin out for grading.  If the coin comes back different than as GSA advertised,  we are happy to refund.  Or if the consumer would like,  he can return the coin now for a full refund.  Additionally,  we asked out thrird party mediator to reach out to consumer to help resolve the issue.  The consumer hung up on the mediator four times.  Before doing so, consumer you some profanity to stenghten his point.  We are trying to make this easy for the consumer.  Consumer,  we can see you are upset.  That is why we asked the third party to reach out.  Lets resolve this. 

  Customer Answer

  Date: 06/09/2025

  I am rejecting this response because:   i told them what happened as soon as I received the item over two weeks ago I called and left messages and got no response then today they finally had someone else call me from a different company and I told them that I have sent the item to get graded and waiting to see what they said and if it came back not graded what they claimed I wanted a full refund of the total cost + the cost to get it graded and then got off the phone because I knew they was going to try and say something different thinking they could make it better but never tried in the first place and got cussed out when I did talk to the person that answered the phone 

  Business Response

  Date: 06/09/2025

  This is very simple.  Return the merchandise for a full refund.  

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Utter disappointment and shocking experience. BUYERS BEWARE!!I was scammed by ***. I spent $941.20 invoice #***** with them via ***** and bought 3 coins. All the coins did not match the picture/description. Upon receiving, all 3 coins were heavily scratched up and super cleaned coins that is very visible to the naked eye. They showed/uploaded pictures in a manner that makes coins look straight grades by playing with lighting and angles. Cheery on top: when I asked their customer service to resolve issue, they told me to go to a grading company and get it in wiring to support my claim and did not offer any help/support. I have been defrauded by this company.Attached is a pic of a trade dollar I bought from them: what they showed during auction vs what I received. Message me for more pictures and details if you would like to discuss.This auction house is a scam for seasoned collectors. I urge Hibid and other venues to remove them from their platforms, thereby reducing waste and protecting coin hobby! Moreover 25% refund is requested by ***

  Business Response

  Date: 04/18/2025

  We here at at Gold Standard Auctions take consumer concerns very seriously.  Upon receiving this inquiry, and based on the context of the consumer's concern, we asked our third party mediator to contact the consumer directly.  We offered to fully refund the client for the merchandice in question, as long as the merchandise is returned to us. r.  However consumer, is requesting a refund but is not willing to return the merchandice.  Unfortunately this goes against our internal policy. If consumer would like to return the merchandise we are happy to refund.  However, without the consumer agreeing to return the merchandice,  we cannot offer a refund. We ask that the BBB informs client that most retailers operate by the same return policies.  Thanks

  Customer Answer

  Date: 04/18/2025

  I am rejecting this response because:   I am rejecting this response because:  of unprofessional, rude behavior by *** and failing to provide any reasonable solution to the obvious abuse of power. Zero resolution was achieved. I spent around  $950 on 3 coins, all 3 coins received were heavily scratched up and damaged. They list coins at a certain angle and lighting that hides cleaning and damages to the coin. This breaks all trust and good faith business practice. Immediately contacting ***, they offered zero help and no return to refund option and instead told me to go spend more money on a grading service and get coins graded to state something that is obvious to the naked eye. Plz note, I never claimed the coins to be counterfiet and never questioned the grades. After filing BBB complaint, a mediator that *** employed, called me and said *** can offer  refund but I have to return items and sign some contract with them. I dont trust *** at all and dont want to beg them for refund after returning the items. Since I have read many reviews claiming that same fear where they had to chase them down for months and months for a refund, I asked for a partial 25% refund and I get to keep the coins. Since this would reflect the true value of the coins. Mediator offered zero realistic help but that was expected since he is employed by them. Note- *** didnt even offer the return to refund option at first, only mediator offered that option but at this point all trust is broken and I cant put myself at a greater risk of being abused further. 
  
  GSA has defrauded me by sending coins that does not match the pictures and description . It looks like, buyers are either not doing business with them anymore or assuming every coin they sell is cleaned and bidding accordingly. Waste,fraud and abuse of power needs to be challenged and lets get these bad apple out of coin hobby. 

  Business Response

  Date: 04/18/2025

  Our position remains the same.  Full refund for returned merchandise. 

  Customer Answer

  Date: 04/18/2025

  I am rejecting this response because:   Plz refer to my previous detailed comment. Nothing further to add

  Customer Answer

  Date: 04/19/2025

  Plz mark the case closed and unresolved and plz publish my complaint and review on the page

• Initial Complaint

  Date:04/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very bad experience with Gold Standard X. I placed an order on ******* website for a 20g gold bar and the order was canceled without any explanation and after waiting a week without getting any response to my emails (several). I contacted the company several time and even called but they never responded. I do not advise to engage in any business with this company.

  Business Response

  Date: 04/18/2025

  We here at Gold Standard Auctions take consumer concerns very seriously.  Upon receiving this inquiry, we immediately reach out to the client.  We can happily say that we believe this issue to be resolved.  We apologize for any inconvienece this may have cause the consumer. 

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on a firearm in their auction on 3 Feb 2025, was charged for $327.49, then informed the item wasnt available. I was then told to get a refund I had to sign a return agreement. I responded I didnt need to do so since I had nothing to return. ** ******** insisted. That document required I not complain or they could sue me for $1000 for each complaint. I formally declined signing on ********. This company is scamming bidders and should be investigated and shut down or arrested.

  Business Response

  Date: 03/12/2025

  We here at *** take consumer concerns very seriously.  We believe this issue has been resolved to the consumer's satisfaction. 

  Customer Answer

  Date: 03/13/2025

  Per mediation by **** *****, *** sent me a modified return agreement without the punitive monetary clause, for which I am grateful.  The last steps to close this case will be receipt of an e-check promised by **** ******** on an earlier email, then the successful cashing of it at my credit union.

  Customer Answer

  Date: 03/18/2025

  *** sent me an echeck yesterday which I cashed today.  Since I finally received my refund I retract the comment about being scammed.

  Customer Answer

  Date: 03/18/2025

  I have reviewed the business response and accept this resolution.  I received the *** echeck yesterday and cashed it today.  Hence I retract my earlier comment about being scammed.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a raw 1955 DDO ***** ***** from a *** auction that was advertised as a MS64 red. I received the ***** about a week later and to my surprise it was encapsulated in a PGA holder and was cleaned and might grade VF30. *** offered to reimburse me 75% of the original purchase which is unacceptable. I will be contacting my credit card company and seeking to return the purchase for full refund.

  Business Response

  Date: 03/12/2025

  We here at *** take consumer concerns very seriously. We have asked out complaint mediator to reach out to this consumer to try to resolve the issue asap. Consumer is going to get an email asking if they are satisfied,  However,  becuase we have not resolved the situation, we can assume the consumer is not.  Unfortunetly consumer, we are bound to the time constraint that the BBB gives us to reolve the issue after receiving the concern.  

   

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Gold Standard Auctions Team,I am writing regarding the recent resale of the Finnish VKT M39 rifle with serial number *****. I won this item at your auction on December 16th, 2024, lot #*****f. I completed payment on December 20th, 2024, for a total of $453.18, which included a 15% buyers premium plus tax.According to your Section 16 terms, ownership of the item transfers to the buyer once payment is completed. By fulfilling my payment obligations on December 20th, the item became mine at that point. Therefore, I believe that the item should have been shipped to me after the initial ************** has come to my attention that the same item was resold during your January 13th auction, lot#*****f, for $1,000. This is unacceptable, as I had already paid for this item, making it rightfully mine. I request a resolution where I receive the difference between the auction price today and the amount I originally paid, minus any applicable fees. I have already paid $453.18, and I am entitled to the $1,000 minus the appropriate deductions.Additionally, I have documentation from messages exchanged during the auction, where I was assured multiple times that the item would be passed and thus not available for sale. These assurances were not honored.Furthermore, I would prefer the resolution to involve the shipment of the item to me, rather than any monetary compensation. This item has already been paid for, and I expect it to be delivered to me as per the original transaction.Please address this matter promptly, and let me know the next steps for the immediate shipment of the item. If necessary, I am prepared to pursue arbitration as outlined in your terms under Section 25, but I would prefer to avoid further escalation by resolving this amicably.Thank you for your prompt attention to this issue.

  Business Response

  Date: 01/28/2025

  We are working with this client o hopefully resolve the issue soon. 

   

  Customer Answer

  Date: 01/31/2025

  Gold Standard Auctions, your response claims you are working with me, yet I have received inconsistent and contradictory information. On January 28th, ***** left me a voicemail stating, verbatim, that I had been "left out of the loop" regarding shipping and that my Finnish VKT M39 rifle, serial #*****, had shipped weeks ago and should be at my FFL. Later that ***, ***** changed his statement, claiming *** damaged the label and that he switched to ****. He sent me a new **** tracking number, but three days later, **** still has not received the package. If the item was truly shipped, provide full tracking details, including *** history and proof of **** possession. If no proof exists, I must conclude the item was never sent, and I demand immediate resolution either by shipment or full compensation for its resale.

  Business Response

  Date: 03/12/2025

  I just got off the phone with consumer and after a lot of problem solving and delays,  we believe that this particular issue has been resolved.  We believe the consumer will agree. 

   

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two ****** dollars from them. I disputed their authenticity and mailed them back to gold standard auctions. They refuse to reimburse me and they have the two coins and although promising repeatedly, have not sent them back. This has been going on since mid October. There have been multiple emails and phone calls by me without success although there have been promises. The person I have contacted is ******* in customer service..The coins are 1893 & ****** ****** dollars. I paid $975 for the two. I want a refund because I tested the two coins with an electronic tester, the Sigma Analytics Verifier which revealed the two coins to be counterfeit.

  Business Response

  Date: 01/02/2025

  We here at Gold Standard Auctions take consumer concerns very seriously.  We immediately reached out to the consumer after receiving this concern and we believe it has now been resolved amicably.

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   There has not been A resolution of the issue. The situation is still as described in the original complaint.

  *****************************

  Customer Answer

  Date: 01/22/2025

  The business HAS NOT reached out to me as earlier reported.

  There Has been no progress in resolving my complaint.

  ****** *******

  ************

  *****************************

  Business Response

  Date: 03/12/2025

  We here at Gold Standard Auctions take consumer concerns very seriously.  We believe this issue has been resolved.  Consumer,  we have asked **** ***** to reach out to you to ensure this is the case. 

  Customer Answer

  Date: 03/26/2025

  I recently complained to you about Gold Standard Auctions.
  I am withdrawing my complaint and am satisfied with the customer service they have provided.
  You may close your file.
  If you have a question,feel free to contact them or me.
  
  ****** M. *******
  ************

  *****************************

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a couple of rare coins at auction from ************, a reputable online auction site. There was apparently a computer glitch where my old company's address was sent to this auction company.They charged my debit card through Proxibid for the items I won.They then refused to send the items to my correct address claiming that they needed to send the items to the address tied to the debit card (the card in question has never been affiliated with the address they were mistakenly given and has always been affiliated with address I asked them to send the coins too).They then said that they would make an acceptation and send the coins to the correct address, and even sent me tracking information, though apparently never actually sent the shipment.After a couple of weeks of not seeing my items I contacted them again and they insisted that I need to make a second payment before they would send my items to the correct address (again, the card they charged has always been associated with the address they were supposed to ship the coins too ...).As of today they are refusing to send me the items I've paid for until I make a second payment, despite having charged my card, having sent me a receipt, having said in writing that they would send the items and having even sent me tracking information.

  Business Response

  Date: 11/22/2024

  We here at Gold Standard Auctions strive for complete customer satisfaction.  However , in this case, we've already informed consumer that there was an error on the billing platform's side as his Proxibid account shows a different billing address than what he wanted it sent to. As we tell all bidders, all items are shipped to the billing address to ensure that the owner of the card is the one that receives the items as our industry does receive a lot of fraud. Since this was different, therein lies the problem. One of our customer service agents informed consumer that we would refund the original payment and we can take a payment via one of our other options for the amount to get it shipped wherever he would like.  We are amenable to getting this shipped out to him to the address he requested and can offer site credit if that helps to resolve this issue. 
  
  
  

  Customer Answer

  Date: 11/22/2024

  I am rejecting this response because they are simply misstating the overall circumstances of this situation and their actions.

  While it is true that this issue started due to clerical or systems error with the Proxibid website, this company's handling of this situation has not only made things far worse, but given the vast number of other complaints customers have filed with the ********************** leads me to believe that this company is actually attempting to defraud customers whenever possible.

  In this case Proxibid's system did default to an address that I no longer have, but the debit card on file has never been associated with that address and has only ever been associated with the address I asked this company to ship my items too. 

  Businesses call banks for address verification all the time, but this business refused to do that.  Rather, they insisted on my paying a second time for the items I'd already paid for and said that at some point they would refund the first payment. 

  When I asked them to refund my money (I've done so multiple times in writing) they have ignored those requests.

  This company then agreed to send the items I'd paid for to me and even sent me an e-mail with bogus shipping information.  After waiting several weeks for my items (and looking repetedly to see if there was any activity on the tracking number they sent me ... there wasn't) I contacted them again and was told that I would need to make a second payment before they shipped my items (despite having stated in writing that my items would be shipped).

  I then said I was filing a complaint with the Better Business Bureau and the Texas State Attorney General's office.  At this point they stated in writing that they would only ship the items I'd paid for if I immediately removed my complaints with the Better Business Bureau and the Texas State Attorney General's office.

  I'll note a couple of other things here:

  First, when I contacted Proxibid (the auction website), ******** informed me that the business had shared the shipping information with them and as such there was not an issue (again, the items were never shipped ... and the company has since refused to ship without another payment).

  Second, the Better Business Bureau's website says that this business has received 53 complaints prior to mine in the last 36 months.  Looking through these complaints a number of things are similar, including customers reporting that this company sends then shipping information but the shipments never arrive ...

  It is my belief that this company regularly does this in the hopes that people with either get tired of fighting for smaller amounts of money, or will forget that they've purchased coins from this dealer.  When they get pushback they either convince the customer to remove the complaints (as they tried to do with me) or send the coins weeks or months later to end the complaints.  As such this appears to be an ongoing pattern of potentially illegal behavior.

  I am not going to remove my complaints and this company needs to send my items to the address associated with the debit card that they've charged .... I've paid for the items and they have a legal responsibility to deliver them to me as agreed.

  I am happy to share all relevant correspondence with the Better Business Bureau or any legal authorities that may be interested in this situation.

  Customer Answer

  Date: 12/12/2024

  The coins finally arrived ... and they were NOT as advertised.  They were supposed to be in uncirculated condition, but were heavily circulated and one even had pitting that someone had tried to buff out.

  This is a totally unethical business.

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gold Standard Auctions, specifically ***** ****, misrepresented to me that they would present my coins in the best light in order that they would receive the highest possible offer. I believed that they would be auctioned the same way they were presented to me when i purchased them off their website. They were not. I purchased all of their coins individually, one coin, one lot. This was not how they were presented in my consignment. Except for some of the raw coins, GSA presented an actual value guide with each coin that I purchased. They did not provide a value guide in consigning my coins. They did not even recognize mint marks on some of the coins. They grouped slabbed coins and consigned them which completely devalues each and every coin. One example, I consigned a *** 1885 s ****** silver dollar ms65 no value guide, and then they presented a *** 1885 s m65+ as having a value of 5000. Their coin received four times the price during the same auction. I brought this discrepancy to ***** ***** to auction. He said the owner will not provide a price guide for your coins. I told him that you promised to show my coins most favorably. instead, you displayed them in the worst way. He advised me that the owner had the discretion to sell your coins and his coins any way he deemed fit. i asked to speak to the owner and he told me that he does not speak to people like me. i was cheated and i believe that value was taken from me. This was a con job. Do not do business with these people. They will cheat you! They will lie to you! Most of all, they will steal from you!

  Business Response

  Date: 11/13/2024

  We here at *** take consumer concerns very seriously.  No matter the concern the consumer has, we do everything we can to try to address the situation to the consumer's satisfaction.  However, in this instance we are confused as to why this consumer is upset. We have attached the signed agreement that the consignment consumer signed that lays out the specific obligations that *** must perform under.  This consumer is stating they are upset about how we presented their coins, but nowhere in our signed agreement are we obligated to do anything different. Consumer uses some real derogatory language and goes as far as calling us a scam and some other awful things.  However, we are acting according to the fully executed contract.  No where in the contract does it state the consumer will have access to the owner.  And it is a big deal for the owner to just jump on the phone with anyone that requests it.  While we want to work this out, we are curios as what we can do to make the consumer happy.  The way it sounds right now, it seems the consumer just wants to hurt GSA's name. 

  Customer Answer

  Date: 12/02/2024

  You would agree that a telephone conversation stating how your items will be consigned is never what is represented in a contract.  They specifically told me that they would consign my items like all items on their auction site.  I believed that they would be sold the same they were presented to me when i purchased them from their site.  This was not the case.  If you have most items that are being sold one way and a few items being sold another way, then there is a big disadvantage to those sold the other way.  They also sold my graded, slabbed coins that i purchased individually on their website in solitary lots as one group lot.  This was another disadvantage to the other lots that were being sold on their site.  it is true that according to the contract, they acted within the language, but they did not act within the good faith of the verbiage that was used when they called me to place items to consign in their auction.  With regards to speaking to the owner, i do not expect the owner to speak to every customer that has a problem, but on the other hand if any problem arises, the advocate says it is not a decision he can change, circumvent, or make better because that is only done by the owner.  There is a big difference between the agreement you reach with one individual and then all other decisions are made by a completely different individual, the owner.  i still believe this a scam, because when your merchandise is sold at a completely lower price than other items, and is sold for a lower price than what you paid for them solely because of how they presented the items, then yes, they cheated me and did not represent my interests.  They can rebuy the items they had sold me before and then make twice the money at resale again.  it is a racket and people take advantage of other people to make a living.  when i purchased my coins from them before i was not always happy with what i had received, but i never complained about it.  This is something to complain about because i was wronged, cheated, and disenfranchised by this company with this consignment.  i am reporting this so other individuals will know how this company works with regards to consigning your coins.  in order to run auctions weekly, GSA has to have inventory.  in order to make a profit within this scheme, they have to buy low and sell high.  the only way they can do that is by somehow obtaining a coin that they can make money on at a later date.  the only way to get that coin at a lower rate is to somehow manipulate the price of that coin.  They do a good job of it because they cheat someone.  my coins appreciated over 50 percent due to silver prices rising over the year and a half i had them, the only way i could have lost money on them was for GSA to misrepresent them in a way that was profitable to themselves.  They ask what i want.  Give me back the ten percent that they took from the consignment of the coins because they failed to act in good faith.  if not, let this complaint be heard by the masses so they know what they are getting into when they enter into a contract with this company.  i initially did not seek any damages.  i just wanted my story out there so other individuals would know what happens when you consign with GSA.
  
  
  sincerely,
  
  
  ***** ***********

  Business Response

  Date: 12/17/2024

  After receiving this rejection, we asked our third-party mediator to reach out to this consumer.  We are perplexed on why consumer is rejecting our response.  He told our third-party mediator that there is nothing left to resolve, he just wants the public to know about his experience.  Currently, consumer has a 5k check that he is holding and not cashing. He states that he would like to for the other lots on consignment to settle out. That is fine and when those come in,  We will happily abide by our contractual duty.  At this point, we are in a waiting game for those other lots and we believe that we have resolved this issue.  

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/2024 I pushed the button once and I think it did an extra bid.I contacted the business 4 times via email and text and never got a response. Then 2 months later 9/17/2024 I got a collection call stating that I owe $164 plus. This is a standard fee. First time buyer and no break

  Business Response

  Date: 10/03/2024

  We here at GSA take consumer concerns very seriously.  We will reach out to consumer to try to resolve this issue. 

   

  Customer Answer

  Date: 10/04/2024

  8230098LPS66EDK6T

   

  Charged $140.00

  Customer Answer

  Date: 10/04/2024

  I am rejecting this response because:   

   

  I still want a refund for transaction 8230098LPS66EDK6T

   

  Of $140 refund to card used.

  Business Response

  Date: 10/04/2024

  Hey Brad,

   

  Our complaint handler has reached out to you numerous times to resolve this issue but you haven't returned his calls or emails.  We would like to try to resolve this issue with you but need for you to get back to him.

   

  Thanks