Training Programs
Ecom Family AcademyThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/30/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i reached out to the ecom family multiple times for months but was getting the run around it said that if a customer exhauste all options and still not ok that we can get a refund but in the time frame to give the ecom family product a real try it takes longer than 30 days to do so for months i been reaching out to support and asking for ****** to take a look at my situation because i done everything that was told to me to do and nothing worked i paid $1500 for the course $1000 for the fast track program that the ecom family staff it's make the online store for us with 3 live coaching calls and that still didn't work the coach that helped us didn't know what to do and $500 for a ***** pass so my wife can be apart of this so that's 3 thousand dollars down the drain that i want a refund for but they said no I'm not even adding the 2 thousand dollars on ads i spent to drive traffic to my online store alsoBusiness Response
Date: 10/31/2024
After conducting a thorough review of the customer's refund request, we would like to respectfully reiterate that the request falls outside the approved refund timeframe, as clearly outlined in the program's terms and conditions.
However, in consideration of the circumstances and as a gesture of goodwill, we have decided to approve and process the following refunds for the customer:
$1,495 for the Gift Giving Takeover Course,
$997 for the Fast Track Bundle,
$597 for The Ecom Family Academy Buddy *************** would like to emphasize that this decision is being made as a one-time courtesy, outside of our standard policy. We greatly appreciate the customers patience and understanding throughout this process, and we are committed to maintaining a high standard of customer service and satisfaction.
Thank you for your attention to this matter.Customer Answer
Date: 10/31/2024
I have reviewed the business response and accept this resolution.Initial Complaint
Date:09/11/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/30/2024, I purchased the TikTok Affiliate Program for $1495 after attending a master class promoted on ******** and Instagram. Shortly after, on 7/20/2024, I paid $200 plus a $6.10 ****** fee for personal mentorship with ***** Mrs. ***** who insisted on using ******'s ********************************** option, raising serious ethical concerns about accountability.Encountering various obstacles while setting up my dropshipping business, I was pressured into paying for a new store build, only to find the claims misleading. On 7/24/2024, I made another payment of $150 plus $4.95 for **************** followed by $150 plus $4.95 for coaching services. Despite voicing concerns, I was repeatedly assured these would be the last payments. However, on 7/28/2024, I was charged $300 plus $9 for promised ad services, again without guarantees against further fees.On 8/6/2024, they demanded an additional $250 plus $4.95 for extra products needed to run ads I had already covered. I expressed my frustration but was assured this was the final step. After questioning my paymenta confirmed transaction by ******* felt manipulated into sending another payment. Following disputes over their locked ****** account, I reluctantly sent another $150 on 8/31/2024, believing this would be the last time.On 9/2/2024, their request for my credit card information for a supposed $400 refund raised major red flags, especially when they insisted on access to my card. By 9/8/2024, they demanded yet another $150 to finalize my store. When I refused, I received inadequate access credentials, hindering my ability to manage my store. Their representatives' responses to my requests for transparency have been ************* of 9/11/2024, my project remains unfinished, and I am over $1000 out of pocket. The constant push for extra payments and failure to deliver on promised services make me feel trapped. I demand either the completion of my store or a full refund for the undelivered services.Please assist.Business Response
Date: 09/17/2024
Thank you for bringing this complaint to our attention. We take allegations of fraud very seriously and appreciate the opportunity to clarify the situation.
While the customer was indeed enrolled in our TikTok Affiliate Program for $1495, we want to emphasize that the additional fees mentioned in the complaint were not collected by Ecom Family Academy (with official emails ********************************************************* and ***************************************************************************).
It appears that someone posing as Mr. **** (using the email ***************************************) has unfortunately scammed the customer, leading them to believe these additional charges were associated with our program. We received no communication or payments from the customer related to these additional fees.
We understand how frustrating this situation must be for the customer, especially as a student. We kindly advise them to report this fraudulent activity to the ************************ (********************) and their local police department.
At Ecom Family Academy, we take steps to prevent impersonation scams. We recommend that students always verify our official email addresses before engaging in any transactions.
We are truly sorry for the customer's experience and hope this information proves helpful. While we are unable to offer a direct resolution regarding the additional fees, we are committed to providing quality education and support to our students.Initial Complaint
Date:06/18/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2023 I purchased the "Ecom Family Academy-Gift Giving Takeover". At the time of the purchase no ****************** were provided and no refund policy. After the purchase, I could not get access to the modules and was focusing on recovery after having a couple of surgeries. Recently, I have been receiving emails from Ecom Family's parent company *********** stating in the subject line "L___your account balance" and "I paid for your ticket". The email came from " ****** - eComFamilyAcademy ***************************************************** Since I did not have any further communications with Ecom Family after the purchase I conducted an investigation since this was an obvious scam by the Ecom Family Academy to get money from me that I did not owe. I sent two emails on June 15, 2024, requesting a refunds of the $1,495 purchase.and notifying them of the their scam email. I received an email response from them on 6/16 from the same email address subject: "seriously ******?" with a picture of a horse and stating " They say don't look a gift horse in the mouth...I have been trying to give you this $197 for over a week now". Additional response emails that day from *** ******-Efa Support and on 6/18 from Lovely *** *****, "Refund Dispute Analyst" were unsuccessful after Ms. ******* attempts to provide me with the T&C which was never provided to me at the time of purchase, and not included in the email from them confirming payment in 2023. My investigation disclosed that both RJITSCT and Ecom Family Academy are not registered foreign entities in the state where I live. *********** is registered entity in *********** with addresses in ******* and ***********. My investigation revealed other findings. I made a written 5-day demand for my full refund from Ms. ***** which she ignored by stating a year later a T&C. Therefore, if they do not either provide a full refund within the 5 days or through BBB to resolve the matter I will pursue further with the ** and the feds.Business Response
Date: 06/20/2024
On February 5, 2023, ****** E. ********* signed up for our SPECIAL OFFER - GIFT GIVING TAKE OVER! and paid $1495. On the same day, we warmly welcomed ****** via email and provided instructions on accessing the program, along with a comprehensive guide for navigating the course. This email included all necessary links, such as access to a private ******** group where participants can ask for assistance and seek guidance.
The program consists of an online course with daily classes from Monday to Friday, designed to offer participants additional support. Furthermore, participants are granted lifetime access to all educational content within the course.
We were surprised to receive an email from ****** E. ********* on June 16, 2024, requesting a refund, more than a year after she signed up for the program. It is important to note that between her sign-up date and the date of her refund request, we never received any communication from her. Had we received any messages or concerns during this time, we would have been able to address them and offer our assistance.
We responded to ****** E. *********** email by highlighting the terms and conditions, which can be seen on our website at *******************************************************. In her reply, the customer claimed that she was never provided with the terms and conditions. We clarified in our response that the terms and conditions were clearly visible on the landing page at the time she signed up for the program, and they remain the same up to the present.
The terms and conditions, including our refund policy, were clearly presented on the landing page where your purchase was made. You can find these details by visiting the following link: [**************************************************************].
Our records indicate that we fulfilled our commitment by delivering the product on the specified date of purchase. As per the terms and conditions agreed upon during signup, a 30-day money-back guarantee was established, subject to certain conditions. Regrettably, the purchase date falls beyond the 30-day period outlined in the terms and conditions, making the customer ineligible for a refund under this policy.
The provided evidence establishes that we have fulfilled our obligation by supplying the product and service to the customer. If there is a need for further information or documentation to assist in resolving any dispute, please inform us, and we will promptly provide the required details. We appreciate your attention to this matter and are confident that a fair resolution will be reached based on the presented facts.Customer Answer
Date: 06/21/2024
I am rejecting this response because:
I deny the boilerplate response of this e-commerce business. They failed to address the fact that I did not receive their terms & conditions on 2/5/2023 at the time of purchase and acknowledged it. They addressed T&C at the time I requested a refund which I never received at the time of purchase. One of the owners, who is an IT professional by trade, have the ability to modify on the backend of their program to correct errors or modify their provisions. They did not address the email scams stating I fraudulently owe a balance which came directly from their company email address. Since their stance is to not address these issues and issue me a refund, I will pursue this matter further.
Customer Answer
Date: 06/24/2024
After filing my complaint with your office, I received another email from the Respondents to include in this file about $3,000, "In the family discount". Please note the footer in the email which is highlighted. This document should also be attached along with all the other documents I submitted with my complaint.Business Response
Date: 06/28/2024
Here are the key details regarding ****** E. *********** case concerning her enrollment in the SPECIAL OFFER - GIFT GIVING TAKE OVER! course at The Ecom Family Academy.
Date of Enrollment:
****** E. ********* enrolled in the course on February 5, 2023.
We have met our obligations by supplying the product and service to the customer as agreed. The terms and conditions have been visible since the course's launch, and Ms. ********* did not raise any concerns during the entire year following her enrollment in 2023. It is only now, unexpectedly, that she is requesting a refund.
Our marketing emails are not scams. They are designed to provide valuable information and opportunities without any coercion. We never force anyone to enroll in our programs.
To ensure transparency and offer a clear understanding, we host free webinars where potential participants can learn about our offerings in detail. Participation in these webinars is entirely voluntary, and there is no obligation to make a purchase or join the program. This approach reflects our commitment to ethical marketing practices and customer trust.
This response firmly establishes that the terms and conditions were clear and accessible and emphasizes that the lack of communication from the customer over the year indicates that we provided the product and service as promised.
If further information or documentation is required to assist in resolving this dispute, please inform us, and we will promptly provide the necessary details. We appreciate your attention to this matter and are confident that a fair resolution will be reached based on the presented facts.Customer Answer
Date: 06/28/2024
I am rejecting this response because:
First, with respect to the email scams I received including one falsely claiming I owe a balance due, the documents clearly speaks for itself. These emails on its face is clearly not marketing materials and a reasonable prudent customer would read these emails as a scams or deceptive practices seeking additional money. Again, the *** was not provided in their email confirmation of payment I provided as evidence (as well as evidence provided by the Company). The company provided as a web landing page in response to my request for a full refund which I never seen and acknowledged at the time of purchase. Again the ownersof the company are IT professionals capable of modifying their web pages and even stated in an email submitted as evidence the *** can be modified as needed. Therefore, I have pursued this matter further which the Company is well aware.
Initial Complaint
Date:04/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the services provided by RJITSCT /The Ecom Family organization, particularly regarding the Winner Circle Drop Shipping program, to which I purchased on the 18th of August 2023. Despite assurances of receiving a winning scalable product and ongoing support until success was achieved, my experience has been fraught with additional expenses, promises, disappointment, and frustration.1. Unfulfilled Promise of Winning Scalable Product: Upon signing up for the Winner Circle program, I was assured that each member would be provided with a winning scalable product and would receive dedicated support until success was attained. However, I have yet to receive any such product or meaningful assistance in identifying one. The testimonials provided, which purportedly showcased successful outcomes, were misleading as they were from coaches incentivized by enrollment commissions, not genuine program participants.2. Undisclosed Monthly Fees and Access Restrictions: Subsequent to my enrollment, access to the program's portal was blocked, and an unanticipated monthly fee of $199.00 was levied. Neither the imposition of this fee nor the restriction of access was communicated prior to enrollment, constituting a breach of trust and transparency.3. Unethical Rebranding and Fee Imposition: The rebranding of the program from Winner Circle to Winner ************, along with the mandate to pay a monthly fee for continued access, is both unethical and exploitative. Changes were implemented without adequate notification or justification, indicating a disregard for the welfare of existing members.4. Lack of Communication and Support: Despite my repeated attempts to seek guidance and clarification on my progress within the program, my inquiries have been consistently ignored. ******** directed to the head coach, including those sent outside the general chat for privacy, have gone unanswered, leaving me feeling abandoned and disregardedBusiness Response
Date: 04/10/2024
As of now, **************************************** dispute is still under review with her financial institution regarding the $5000 payment her made to purchase the Winner's Circle Program..
The program in question is an extensive 8-week online course. *************************** acquired this course on August 18, 2023, which included 16 one-on-one sessions with a dedicated coach. To date, she has completed 11 of these sessions, achieving a commendable progress level of 58%, and off boarded from the program on November 6, 2023.
Our commitment to delivering the promised product or service has been unwavering. *************************** actively participated in and benefited from the comprehensive 8-week training course, and all aspects of the agreement were fulfilled as indicated in the receipt, customer signature, and service documentation.
Throughout the course, we maintained open and responsive communication, promptly addressing ******************************* inquiries and concerns. We provided recordings of coaching sessions and facilitated continuous dialogue between *************************** and her assigned coach.
Regarding the claim of lack of communication and support, it is untrue. Evidence shows consistent communication from *************************** to her designated coach, and she did not raise any complaints or issues throughout the program. In fact, she even commended her coach for the support provided.
Should further details be required , we are fully prepared to furnish any necessary information promptly. Our aim is to seek a fair resolution based on the transparent and substantiated facts presented.Initial Complaint
Date:02/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
we are not happy with the overall product or customer service with this educational service and product. In a live video ****** exclaims if he is not the coach for the listener then we can request a refund no questions asked. The system was a larger cost of our time and investment than we were originally promised. Additionally during the webinar, the testimonial videos made it seem as though we would be getting one on one training with ******, there was no mention of those videos being specific to additional fees for additional programs at a later date. We only ask for a refund (which he specified we could ask for in one of his live videos) we have no problem being removed from education and the group. ****** and his Team are often rude and abrasive/aggressive often times threatening listeners with pulling back education because we dont listen. I get that we signed agreements, everyone does. It does not mean that we dont deserve a refund. we clearly know how many millions him and his team make as he says it regularly. $1500 to a family who was promised a lot of success on a webinar that was preaching easy $$ on $5 a day ads shouldnt be a problem for a business claiming to be all about family. It was not easy for us and especially not easy spending money on top of our initial investment and not feeling supported by their education to be successful. I run a business, I understand business investments and I also understand throwing money away, the system is not foolproof of throwing tons of money away in ads. I understand refunds happen, they should too. We wish no ill will we just would like our investment back so we can recoup some of the money we have lost. Refunds shouldnt be this hard to receive unless the customer truly is trying to scam a business, in this case we are not, we dont want anything to do with the program or e-commerce we are not trying to steal education or systems. My husband is a paramedic and Im a photographer and we will focus on that.Business Response
Date: 02/07/2024
The online course program provides daily classes Monday through Friday, offering additional support to participants and granting lifetime access to educational content. The customer purchased the program, and based on the provided receipt, it was delivered on the specified date.
As per the agreed-upon terms and conditions during signup, a 30-day money-back guarantee was established, but the customer's purchase date of Oct 10, 2023, falls outside this period, making them ineligible for a refund. Their signature confirms activity and progress within the program, supported by a sign-in count of 38.
The customer is also a member of the private ************** for all students, which grants them full access and visibility of the program, enabling them to engage with the content and seek assistance.
If additional information or documentation is required to resolve any disputes, it will be promptly provided. Your attention to this matter is appreciated, and we are confident that a fair resolution can be achieved based on the presented facts.Customer Answer
Date: 02/08/2024
I am rejecting this response because: Yes we signed in, over and over, the 30 day money back guarantee says you have to go through the entire course, so of course we signed in to try and get through the material. And we tried, no we did not spend $1000 because we did not have $1000 to spend, that was NOT made explicitly clear in the initial purchase, purchase agreement or webinar.
If the webinar had said you need to spend at minimum $1000 on top of your $1500 investment to be successful we would have never signed up. They said we only needed the $1500 investment, $5 a day in ads and a $27 Shopify account to start making money. We did not see or read that part of the contract. There was a lot of information and upsells happening at the same time. We most likely saw "30 day money back guarantee" and read no further.
We are currently silenced/restricted from the group (attached) because I asked for a refund on a post. Which was deleted and I was silenced. Now I am unable to get support if I wanted to AND I can no longer go find the live video where ****** said we can ask for a refund. So this is not lifetime access and they have the ability to silence me which is NOT in the agreement either.We thought about asking for a refund the first few weeks but repeatedly were told to stick with it, stick with it, do as we do, do as we do, and even if we "did as they did" we were still "getting it wrong". And in the first few weeks we didn't spend $1000, so we weren't eligible anyway. It's a huge loophole for them to be able to keep their money. We are NOT stealing anything, we are currently in the process of getting our shop closed down, we had to send a support ticket into Shopify because it was an annual plan we chose to purchase. So no maybe I didn't spend $1000 on ads but collectively we spent $1000 on setting the business up, running ads and keeping the shop maintained.
We wish to be removed from lifetime access of everything and refunded our $1500 for the program and our $97 for our WC VIP STORE UPGRADE OFFER that was not delivered on time.Business Response
Date: 02/09/2024
As per the terms and conditions agreed upon during signup, a 30-day money-back guarantee was established. However, the customer's purchase date of Oct 10, 2023, falls outside of this specified period, rendering them ineligible for a refund. Our records indicate that the customer has been actively utilizing the purchased product/service. Therefore, based on the agreed terms and the customer's utilization of the program, we regret to inform you that a refund will not be provided. Please refer to the attached file for the terms and conditions for further clarification. If you have any additional questions or concerns, please feel free to reach out to us.Customer Answer
Date: 02/09/2024
I am rejecting this response because: I am not satisfied with that answer and would like my refund ****** said in a live video we could ask for if we were not happy with his coaching style. I am suspended from the support group anyway so just remove me from the education and return my money. Just do the right thing and refund me the $1597 and we can part ways. The amount of resistance around this is ridiculous when you make as much as you do. Don't forget where you came from, that $1500 when you were -$7000 in your bank account would have been a godsend and I am not putting my family into more debt to try and recoup my money while being talked down to constantly in your trainings.Customer Answer
Date: 02/15/2024
I have now been kicked out of the groupCustomer Answer
Date: 02/16/2024
Adding a screen shot of "sales" since we opened our store so everyone knows we have no intentions of stealing any information. The 1 sale we had was our mom.Business Response
Date: 04/23/2024
I hope this message finds you well. I wanted to extend my gratitude for allowing us the opportunity to address the concerns raised by *****************************;regarding their refund request outside the 30-day money-back guarantee period.
After carefully reviewing the details of the transaction in question, it has become evident that the purchase made on Oct 10, 2023, unfortunately falls beyond the specified 30-day refund window as clearly outlined in our terms and conditions. We understand how important it is for our customers to have clarity on such policies, and we strive to maintain transparency throughout the entire process.
Upon closer examination of our internal records, we've noted that the product/service purchased was actively utilized by the customer subsequent to its acquisition. This active engagement aligns with the intended purpose of our offerings and serves as a testament to the customer's acknowledgment and acceptance of the product/service provided.
To provide further clarity, we've attached documentation supporting our initial responses, confirming the provision of the product and its subsequent utilization by the customer.
We firmly stand behind the integrity of our policies and the fulfillment of our obligations by delivering the product/service as agreed upon. We genuinely believe that by adhering to these policies consistently, we can maintain fairness and uphold the trust our customers place in us.
Should you require any additional information or clarification, please don't hesitate to reach out to us. We're committed to resolving this matter in a fair and amicable manner.Initial Complaint
Date:01/23/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was tricked into signing up for the ******************* that was never fast tracked. Their website is set up in such a way, that when click on something to inquire about it - you're signed up. I have experienced issues since day 1. Everything was a struggle, except them taking my money for services they lied about providing. I can never get a solid answer regarding my questions, it's a constant circus with these people.Business Response
Date: 01/24/2024
This complaint appears to be a duplicate, referencing both ID ******** and ID ********.
This customer purchased The Fast Track Bundle on September 03, 2023. Our team diligently worked on her store, completing it by September 06, 2023, and subsequently transferred ownership to her. Upon purchasing our service, the customer received a fully functional store tailored to her requirements, and with the ownership transfer, she gained complete control over the store and its assets.
However, on October 09, 2023, the customer requested a refund for the completed store. Our response on October 10, 2023, promptly informed her that a refund was not warranted, emphasizing that the store was entirely finished and under her ownership. We provided evidence, noting her removal of our collaborative access as proof of her full control over the store.
In light of these factual details, we firmly believe we have fulfilled our commitment, delivering the promised product and service while maintaining ongoing support. We kindly urge careful consideration of the evidence presented in this response. If further information or documentation is necessary for the resolution process, please inform us, and we will promptly provide the required details.
We appreciate your attention to this matter and trust that a fair resolution will be reached based on the presented facts. Thank you.Initial Complaint
Date:01/20/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business refuse to give me a refund after not giving me the service I requested, they did not complete the service provided and refused to refund meBusiness Response
Date: 01/29/2024
*************** to bring to your attention a matter concerning a customer inquiry that we have been diligently addressing. We have made concerted efforts to reach out to the customer in question due to our inability to locate any information regarding her account or purchases with our company.
An email was dispatched on January 24, ****, as our initial attempt to establish communication and address any concerns she may have expressed. Regrettably, despite our proactive approach, we have not yet received a response from the customer regarding her complaint.
For your reference and further action, I have attached the pertinent file containing relevant details of our communication attempts and the nature of the customer's concern.
We greatly appreciate your attention to this matter and kindly request your guidance on how best to proceed in resolving this issue. Should you require any additional information or clarification, please do not hesitate to contact me.Initial Complaint
Date:01/02/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 7,2023 after watching their webinar I enrolled. Completely unaware that I had to spend a couple of more thousand dollars to get full advantage, which I discovered the next morning when I began the process of getting a refund. I have tried several times up to this past November to get this resolved. I even tried to get access to the program and was denied because of the dispute. I went back and forth between them and my bank in which they both said contact the other. The bank said it was closed. I informed Ecom and they said go back to the bank etc. See attached for a more detailed account of this experience.Business Response
Date: 01/03/2024
This customer purchased the "SPECIAL OFFER - GIFT GIVING TAKE OVER!" online course program on May 7, 2023. We fulfilled our commitment by providing the product on the date of purchase. However, a refund request was initiated by the customer, prompting us to share the applicable terms and conditions for the program on May 24, 2023. Despite our efforts, there was no response from the customer. Subsequently, on June 12, 2023, we received notification of a dispute filed by the customer with their banking institution.
In response, we promptly addressed the dispute by providing factual information and evidence. On July 10, 2023, we notified the customer via email that access to both the course and the associated Facebook group had been revoked due to the ongoing dispute, which was under review by their financial institution. We communicated that if the customer wished to regain access, they would need to cancel the dispute with their bank. Despite our communication, the dispute remained open.
Fortunately, on August 2, 2023, the issuing bank ruled in our favor for the disputed amount of $1,495.00 USD after reviewing our responses and submitted evidence. For reference, the terms and conditions agreed upon at the time of sign-up are attached for your perusal. **************************************************Initial Complaint
Date:12/19/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially found an ad on ********* that should have been my first red flag. I heard them say that I could have them set up my website to sell popular products and make money. I was told I needed to watch a seminar, so I watched. At the end they said that for them to help me with my website any further that I would have to pay them $1495 to attend this course of theirs. I had already given them $27 then $147 to build my website for me. I have not received anything. When I requested my money back they sent me a refund policy of why I would not get my money back. Saying I was getting something for free or I needed to try their program for 30 days. One I haven't received anything from them. Two I cannot afford the additional $1495 to even try for the *********************************************************************************************** I would like my money back they are not holding up their end of what they told me. I am writing this complaint because these people are fraudulent and promise things and never follow through if you do not pay the large amount for their course they offer. So any money that is before that is now in their pockets with nothing for the person to say they received anything.Business Response
Date: 12/20/2023
The customer had engaged our services for the development of an online store tailored to their chosen niche on December 5, 2023.
Unfortunately, the store development process was delayed as we did not receive the necessary details from the customer.
Despite our team sending a follow-up email on December 6, 2023, we did not receive a response.
We have refunded the customer today, on December 20, 2023. We have promptly notified the customer via email about the refund.
It's important to note that the terms and conditions initially sent to the customer were intended for the Gift Giving Takeover course and not for the online store development service. We acknowledge the potential confusion this may have caused the customer and have reached out to her, expressing our apologies for any inconvenience.
Kindly review the attached file for your reference.Initial Complaint
Date:10/10/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is very shady with its practices. You have to pay an exorbitant amount to start the course, then unknowingly you have to spend $1000 before you can get a refund. The problem is this is NOT made know to the people who purchase the course. I spend an additional $500 on TikTok ads and made ******. I told them i am wasting money and needed a refund. They refused to give me the refund. Their refund policy is created so that they DO NOT have to give anyone a refund. They only care about the money. They purposely leave out the refunds because they want to give no refunds even if the person wants to quit within 30 days the refund policy says that they do not have to give it. It is a scam. I am wondering why people are not reporting this. With cartainty, if they had mentioned their refund policy many people like myself would not purchase this program. When I call PayPal, they said they cannot issue the refund unless Ecom Family authorizes the refund. The Ecom Family keeps referring me to PayPal, and PayPal refers me back to The Ecom Family. This is how they are able to NOT issue refunds to their customers. I tried the service and although some people are successful, I was NOT. I am still fighting for a refund almost weekly. ****************** (ecomfamilyacademy.com) This is the site for their terms and conditions. They never reference their customers spending $1000 before they get a refund, and it must be within 30 days. This is unethical and I am very upset with this. I cannot afford to lose this money. I already closed my 2 websites heartfeltnecklace.com and cuteyclothing.com because i am done with drop shipping, and they cut off my access to the course that i wanted but will NOT refund me. I went to a lawyer and the letter is there for you to read. I want my money back.Please look at all the documents I have sent to The Ecom Family With ZERO success.Business Response
Date: 10/12/2023
Hello,
We hope this message finds you well.
Thank you for bringing this concern to our attention. This is in response to Complaint ID: ********. We understand misunderstanding may arise in certain situations. When we received the refund request from our student we acted promptly and responded in a timely manner. Attached on this response is the screenshot that shows the terms and conditions on the sign up page of PayPal sign up before they join the ECOM FAMILY academy. We also included the screenshot of our responses on the case notification and updates from PayPal when our student filed a dispute.
We trust that the given information will help us resolve this matter and clear any misunderstanding. Ecom Family Academy has always been transparent with the service we offer and how our program works.
Ecom Family Academy is NOT a BBB Accredited Business.
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