Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 12, 2023, at around 3:30 PM, I purchased a vehicle from Young Chevrolet in ******, **. Without my knowledge or consent, the dealer added $1,795 in optional add-on products to the contract. These were never explained to me or authorized. As a result, I am now being charged interest on these add-ons, increasing the total cost to over $3,000. I contacted the dealership and they refused to remove the charges or take responsibility. I am filing this complaint because I believe this was a deceptive and unauthorized business practice.

  Business Response

  Date: 07/11/2025

  We have attached all of the documentation signed by Mr. ******** reflecting his agreement and knowledge of items being disputed now. The customer was presented with all of the options and information, and signed in agreement multiple times. There is no basis for the complaint that the customer has submitted.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2025 *********** at Young Chevrolet (******) on May 31, 2025, trading in my 2020 ****** with $4,000 down. The vehicle was defective and damaged. The body shop kept my vehicle without contacting me in the 7 day return grace ******* forcing me to get another vehicle that carried a higher monthly payment than originally agreed. None of this was conveyed to me before hand. Despite liking the ***********, the dealerships lack of transparency and professionalism made this my worst car-buying experience. I have a whole lot more to say but this won't allow me to type that many characters.

  Business Response

  Date: 06/27/2025

  Unfortunately the first vehicle that Ms. ******** purchased did have a dent in it that could have potentially required more repair that she was comfortable with. The delays from the body shop were addressed, and we did go out and find another Trailblazer for her at another location and bring it in for her. The assertion regarding the payment is accurate as the second vehicle was a higher payment than the first one. However, we have spoken to her already today and re-worked her deal with the bank in order to get her payment back down to being the same as the original vehicle she was purchasing. As of this response, we have resolved the issues for Ms. ******** and everything will be completed for her on Monday when she returns to the dealership.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get an extra key fob from young chevrolet for over a month and the general manager there keeps telling me it's on order but never updates me. I think they are flat out lying to me. I could easily purchase one and have in three days, but I should have got an extra one when I purchased the truck. I just want them to get my key fob i should have got when I purchased the vehicle. To me they don't want to spend the money to purchase my extra I should have gotten. Buyer beware of Young Chevrolet in ****** Tx!

  Business Response

  Date: 06/23/2025

  The customer has spoken to one of the sales managers at the store about the key fob, and they were working on getting the part. While there may be other parts available, we are getting parts directly through General Motors which can be challenging at times. This key fob was ordered and an error in one of our departments caused additional delays. While another fob was ordered to try to speed up the process, the part is still on backorder and did not have an ETA until July 8th. We were able to locate another key fob for Mr. Vaughn and it will be picked up tomorrow. We will be reaching out to follow up with him further and ensure that we get this set up to be taken care of for him.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23 2024 my wife took my car to young Chevrolet for a oil change and engine air filter changed and told them that she only needs a oil change and engine air filter changed. she said it twice and explained that she only had points to cover the cost. He told her okay sign here and she did. When he came back with the finished car he had charged her and performed the upgraded service, and know holding my car hostage. The work that they did also caused other problems with the car which is under warranty.

  Business Response

  Date: 01/02/2025

  When the customer came in, she was checked in by a manager assisting on the service drive. She was presented with the 45k mile maintenance and she asked if she could use her GM reward points toward the repair. She was told that she could use them toward the repair. However, when it came time to pick up and pay, the customer became very upset, irate, and began cursing everyone out. At that point she called her husband and our service director stepped in to assist and set up a meeting with him to further discuss what had happened. After speaking, the customer's husband agreed to make payments on the repair, but never showed up to make any payments. This situation occurred back in November. Fast forward to this previous Saturday, the couple returned with a check engine light on the vehicle. One of our advisors checked them in, and the service manager who originally checked them in called them to update them on what the issue was once our technician had identified it. The manager told them that the repairs would be covered but that they did still need to pay the agreed upon amount for the previous repairs that were completed before the vehicle could be picked up. Monday the customer showed up at the dealership about 6pm and began cursing out the service manager on the service drive about the situation again. We completed the warranty repairs on the vehicle on Tuesday a little before 8pm and our service director personally handled the active delivery with the customer that evening. The vehicle was repaired and the customer has possession of the vehicle despite the original repairs never being paid for as agreed. The complaint registered by this customer is not accurate as the vehicle was repaired and they are in possession of the vehicle prior to our receipt of this complaint.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/24 I took my car in to to be serviced for oil, change tire rotation, and a service light that said service ***. I was contacted about 11:45 AM that day that the *** was due to my battery and it needed to be replaced. I told ***** to go ahead and replace it because he said he would take the diagnostic fee of $220 off if I bought the battery with them. He also told me I had a broken transmission mount and 2 upper motor mounts that needed to be replaced, I told him to hold off on that and asked him how much was the broken transmission mount he told me 923. I told him OK my car stayed there on 1221 1222 1223 and 1224. It was ready. I never received any additional PDF letting me know What my service repairs would be when I asked how much my vehicle was going to be. I was told $1700. I feel that I was misled so I reached out to the manager. It took two days to finally get a call back from him and he stated there was nothing he could do because when he change my ticket it would take away the coupons I had for my oil change tire rotation. I never receive an additional PDF other than the one that is attached below if I had seen the charges for the additional repairs I would have not went through with that because I do not have that kind of money. I dont think that they are trying to help me out. I dont see how my coupon for an oil change in tire rotation affects the larger amount of my service I just want them to help me and do something about it. I had no communication after ***** went on vacation that Friday I called numerous times to check on my vehicle and to talk to somebody and they were busy nobody would either call me back or they kept coming back to the phone after having me on hold telling me that my car would be another day and another day. I want Young Chevrolet to take care of this because They misled me.

  Business Response

  Date: 12/26/2024

  The repair order and approval documentation is attached to this response for ******. The documentation clearly displays the recommended repairs as well as the associated costs. It also displays the cost for the repairs that were approved by the customer.

  We certainly apologize for any delays in communication from management if they occurred as we work diligently to remain in communication with every customer and respond to every call or message as soon as we are able to. When the customer spoke to one of our managers, he did offer additional assistance up front with an additional $100 coupon and he also went over a program called ****** which allows a customer to finance the repair for 3 months with no interest. As of this response, she has not yet taken action on this option either, but we have continued working on this for her, bringing the total down further to $1435. 

  We always stive to do everything that we can to assist our customers. We have continued to work on this for the customer and present as many options as are at our disposal in order to remedy the situation for her. Our service management team continues to be in contact with her to work toward a resolution for the repairs that were authorized, completed, and require payment.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased at 2023 Chevrolet Bolt EV on 1/22/2024 I traded in that car on 09/30/24 and ************ shows it paid off as of 10/8/2024.I called EasyCare to cancel Contact#************ on 10/1/24. The instructed me to contact Young Chevrolet to cancel the contract. I then called Young Chevrolet on 10/1/24 and asked to speak with a finance manager to cancel the contract. The number I was transferred to was never answered. I called back and this time was transferred to a voicemail. I continued to call, email, and send messages on their chat/text software asking to speak with a finance manager. I was told multiple times someone would call me back. That never happened so on 10/31/24 I drove the hour to the dealership. I was finally able to speak with a finance manager who told me the contract for this service is not able to be canceled as it is built into the deal. I asked to speak with the *** The finance manager went to the ** and came back with a cancellation form. He dated it for 10/31. I stated that was incorrect as I had been calling since 10/1 and GM shows it paid off 10/8. He advised me it would be updated to 10/8 when submitted and said I had to sign. I followed up with ******** and they stated they received a call from the dealership on 11/1/24 to cancel as of 10/31/24. I would like to be compensated for 10/8 to 10/30 as that is when the car was paid off and I made multiple attempts to contact the dealership prior to that.

  Business Response

  Date: 11/06/2024

  It is always our intention to catch every call regardless of the department that it goes to. Unfortunately, our finance team does get very busy and does the best they can to get back to everyone in a timely manner. We apologize for any delay in our response and any miscommunication related to what you were trying to accomplish. We attempted to resolve the issue for you once it was brought to our attention. We will reach out to you directly to get the remaining issue presented here resolved for you.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2024, I purchased a 2024 silverado 1500 New. While in the process of completing the purchasing documents, the vehicle was getting washed and prepared for me to take home. After truck was washed, I noticed several very noticeable scratches on several locations of the vehicle. I left the vehicle with the dealership and did not take it. They stated that the scratches woukd be removed in the body shop and that I could pick the vehicle up on the following day. I stated to the salesman that from my experience with removing scratches, sometimes there are very visible swirl marks left on the vehicle. He assured me that this would not be the case. After a couple of weeks of the truck sitting in my garage, I took a road trip. After returning, I washed the truck and once it dried, I noticed swirl marks in every location that the scratches located prior to being removed. They made the issue worse. I called the service department and was informed by a young lady that she would have one of the two managers call me. To this day, I haven't received a call. I told them from the start, that I was paying for a new vehicle and I wanted New, without any imperfections. My truck need to be repaired.

  Business Response

  Date: 10/14/2024

  Cosmetic issues can sometimes be present even on new vehicles. We strive to get these issues resolved promptly for our customers. Unfortunately it sounds like additional work was needed in this situation and better communication was needed. We will have a member of our management team reach out to you so that we can inspect the areas of concern and determine the best solution.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership is by far the worst one I have ever purchased a vehicle from. My experience with Young Chevrolet has been marked by considerable frustration and a nightmare from the buying process to post purchase. It was a very unsatisfying experience. Two months in and Im already coming back to the dealership to get my transmission fixed with my warranty. They are doing warranty fraud and giving me the runaround about a loaner car until my truck is complete.

  Business Response

  Date: 09/19/2024

  The customer arrived without an appointment, expressing concerns about noise from their vehicle. Although we did not have any loaner vehicles available, we assured the customer that we would diagnose the issue on the same day. We successfully completed the diagnosis and determined that the truck required a transmission replacement.

  Following this, we contacted the extended warranty company, which informed us that an inspector would be sent within ***** hours. The inspector arrived the following day, coinciding with the customer's visit, during which he expressed frustration over the lack of rental vehicles available in ******. While the warranty company had authorized two days for the inspection process, we were unable to secure a rental car despite our efforts to contact multiple rental companies.
  Later that evening, we received a negative ****** review from the customer. We reached out to him, during which he expressed concerns about the transparency of the inspection process. In an effort to rebuild trust, we invited him to our facility to review the details together.

  The next morning, we followed up with the warranty company, who informed us that the inspector did not upload the necessary photos and report until after 11 PM the previous night. I have attached the email correspondence from the warranty company for your reference.

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodmorning, I recently left my car here for a diagnosis, my car has been here since July 10-August 16. My car had ****** miles when I dropped it off and when I picked it up it had ******. The person who drove my car RUINED IT! THEY MESSED MY BUMPER UP AND DIDN'T FIX IT PROPERLY!!!

  Business Response

  Date: 08/19/2024

  Vehicle was brought to us for a fluttering sound that was difficult to diagnose.  Customer signed work order authorizing personal to test drive vehicle to verify complaint.  Customer declined the repaired needed to fix the vehicle.  After further review found that the vehicle was damaged to the point of the vehicle being totaled.  See attachment.  After the customer yelled and screamed, the General manager of the store agreed to repair the original complaint for free.  A $8000 repair.   The technician noted that the vehicle was not assembled correctly, and rear bumper was glued on.  Customer said vehicle was still not correct, so we invited him back to take another look.  Customer came in 8/17 and when approached, he was screaming at the top of his lungs cussing and yelling at everyone on the service drive interrupting the other customers being helped.  We asked him to speak normal and he got even louder and started cursing at the manager, to the point where the safety of the customers and personnel did not feel safe, and the police were called.  Mr. ****** is not allowed on the property and nothing else is owed to him.

  Customer Answer

  Date: 08/19/2024

  I am rejecting this response because:   Some one there stole my car and drove it and put 950 miles on the car. The general manager ***** ***** agreed with me that someone stole my car n drove it. He also assured me the person would be fired. The fact still remains that my car was stolen it doesnt take someone 950 miles to hear a noise on the car. You say u fixed it but you didnt. There was nothing wrong with my bumper in the back when I dropped it off. When I picked it up now the bumper is messed up.

  Customer Answer

  Date: 08/19/2024

  Why are they pulling up my vehicle information and trying to use it as evidence when that had nothing to do with someone stealing my ************* and putting 950 miles on my car. They know someone stole my car they confirmed it to me thats why they volunteered to fix it. But they didnt even do that. They had my car for more than a month. They trying to cover up the truth. 

  Business Response

  Date: 08/20/2024

  This is factually inaccurate as no one ever stated anything regarding a vehicle being stolen. The customer's vehicle was on premises every day and the dispute was related to the total miles put on the vehicle during the diagnosis. The customer was irate and caused a scene during the time at which the vehicle was originally being picked up after he declined the recommended repair to resolve the issue it was brought in for. At that time, the customer was not charged for the diagnosis and out of an abundance of good will we did complete the repair for the original complaint at no charge to the customer, an $8000 repair. At no time was anything related to any action taken with any employee ever discussed with anyone and the only statement that was made was that we would review all matters internally. This customer's vehicle does have a salvage title which means that when the vehicle was damaged in the past, it required the estimate to repair damage to reach or exceed 70% of the value of the vehicle. The technician did note the issues with the vehicle due to the repairs from the damage that caused it to be a salvage and the customer was and is aware that the vehicle has a salvage title. The original complaint the customer brought the vehicle in for was repaired. Any additional items that the customer would have wanted addressed after we would have been more than happy to discuss and work with him on provided that he did not continue to yell, curse, threaten, and disrupt our business and other customers to the point that the police had to be called. We have done everything for this customer that we will do and he is no longer welcome on the property due to his actions.

  Customer Answer

  Date: 08/20/2024

  I am rejecting this response because:   This company is refusing to tell me how 950 miles got on my car. I have not been told this information from no one. I did pay the diagnosis fee is 200 something dollars. I dont care to come back to this company for anything. But you will not get away with putting 950 miles on my car with no explanation. If you fix the problem why is the noise still there. I have three witnesses that heard you say that the guy that drove my car will no longer be employed there. You also told me that I would have warranty when I left there in the rental. Then when I picked my car up you change the story and said I dont have warranty. This company is trying to shame me and make me out of the bad person due to me being upset to cover the fact of what actually happened. So again I asked you to explain how 950 miles got on my car?

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** was my salesman and allow for myself and husband to fill out a credit application, instead of having my husband put our current address and send in proof of residence of our current address, he wants my husband to put our address that shows on our driver license which is an old address that we use to live at and show a bill that still shows our old address. I show **** an *** bill with my husband's name on it, I do not have a *** bill at all with my name on it. **** edit the *** bill in order to put my name, change the address, and the acct. number which the lender that were suppose to finance the vehicle denied because the bill that were sent by **** were false. I had to return the vehicle back to dealership and now I'm without a vehicle which I need in order to get back and forth to work and my employment is on the line just because I put my trust into the salesman to get us reliable transportation while he falsify our information in order for him to make commission. Spoke to the financial director and explain the situation about POR even sent them all the correct documents. I even explain about our POR were edited and have recordings for proof. All they could say is that they didn't send a *** bill and don't know who may have and that they were supposed to find another lender or find another vehicle, no one call me back, but once I brought the vehicle back, no one wanted to speak to me after, or help me anymore, just only have a nice day.

  Business Response

  Date: 07/31/2024

  While we strive to assist every customer with purchasing a vehicle, at no time do we ever assist any customers with providing documentation that a bank requires. Customers are required to provide any documentation requested by the approving lender whether that be proof of income, proof of residence, phone bill, or any other item. Our staff will provide the customer only with the information about what the bank requires and we will submit only documentation that is provided directly by the customer. In this instance, the customer provided required documents including proof of residence. The approving bank rejected the proof of residence provided by the customer and requested a different document to satisfy this requirement. Our finance director reached out directly to the customer regarding this. The customer provided the finance director, via text message, a different document for proof of residence that he then turned into the bank. The bank rejected this document because the second customer's name was misspelled on the second page of the document. At that point, the bank declined to proceed with the deal. We then looked to see if any other lenders would approve a loan for the customer but unfortunately there were no other banks that were willing to provide them with a loan unless the customer was able to come up with a higher down payment amount that they stated they did not have. We notified the customer and did request that they return the vehicle. The customer came back to the dealership and caused a scene up to the point where they had to be asked to leave. We did provide the customer with a full refund of their down payment. We certainly wish that there was something further that we were able to do to help the customer purchase a vehicle but there were no other options available.