Business ProfileforSewell Lexus of Dallas

Bought a pre-owned vehicle from Sewell Lexus based upon an inspection report that was done and told it was a car in excellent condition. Did not test drive it after signing paperwork got down the block and it started to have transmission issues. Returned the car to service where it was determined it was a common issue but nothing could be done as it would cause more issues for the transmission and was told to keep driving it. A few weeks later the transmission shook violently in traffic causing me to sell the car at a huge loss after I learned Sewell was not going to stand behind their car. Also, during the visit it was determined that the front end had issues that were not inspected and paid out of pocket when i cant imagine why Sewell would ask a customer to pay for items that needed to be replaced & not caught in the inspection. Sewell refused to buy the car back and have been waiting on a response to make this right. The effects of having to sell a car with issues resulted in a substantial loss for myself. I have been a loyal Sewell customer for 15 years and I hope this is not the outcome. I will update everyone once a resolution is reached. Cc: referrals