Complaints

This profile includes complaints for Land Rover Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Land Rover Dallas

  11400 N Central Expy Dallas, TX 75243-6602

• 

  Land Rover Dallas

  PO Box 740667 Dallas, TX 75374-0667

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple Damages, Excessive Charges, Unresponsive Management,Broken Promises "My experience with Land Rover Dallas has been nothing short of a nightmare. In September, I had my vehicle towed from *******, **, due to a lost key fob. Replacing it cost me a staggering $5100. Upon picking up my vehicle, I discovered both my driver's seat and steering wheel were ********** December, I returned for repairs and routine maintenance, expecting warranty coverage. I was charged $5400. Immediately after this service, my car completely failed to start. I had it towed back the next day. I spoke with ***** ****** about the recurring issues and the damage occurring after each visit. Instead of addressing my concerns, I was threatened with trespassing after being told to pick up my ********** car has now been in service for three weeks. On February 13th, ***** *******, the service manager, informed me that my vehicle was further damaged while being loaded onto a ******** total, I've paid over 12k to Land Rover Dallas. This includes the initial key fob replacement, the December maintenance, and now repairs for damages inflicted while in their care. They initially attempted to charge me another $5400 for mechanical repairs, claiming my factory warranty (50k miles, now at 55k) was expired. However, I have a 7-year certified pre-owned warranty, which I believed would cover these issues. After disputing the charges and making it clear I would not pay any more, they submitted a "goodwill" request to the *************** summarize, I brought a perfectly functioning vehicle (verified at purchase with 30k miles and consistently maintained) to Land Rover Dallas, and it has been returned to me repeatedly with new damages and after excessive charges. They broke my seat, my steering wheel, and damaged my car during towing. They have fixed the mechanical issues, but only after I refused to pay more money. I am extremely dissatisfied with the service, the repeated damages, and the exorbitant costs

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been taking my ****** to the dealership since March complaining about the low coolant level light being on. On numerous occasions months prior, I was told that nothing was wrong. I dropped my truck off at the dealership for them to perform a diagnostic test. ******* ********, Service Manager informed me that I needed a radiator. 4/29/24 the radiator was repaired, and I picked my truck up on 5/30/24. When I left the dealership, I noticed the check engine light was on. I immediately called the Dealership back and reported the check engine light. ******* ********, Service Manager asked me to bring it back so they could check it. My truck was returned 6/01/24 and was told I needed a thermostat, but it was no need to be in a hurry to get it. I was able to leave in the truck and I took it to another repair shop to get the thermostat repaired. The low coolant level light continued to stay on. I called my Service Manager and reported it to him. 7/25/24 I took the truck back so they could add coolant per ********* request. ***** ***** it could be air in the line." 7/27/24 my truck ran hot while I was traveling out of town causing me to be stranded for hours until it was repaired. 7/29/24 I phoned ******* ********, Service Manager and notified him that the truck ran hot. I was told at that time if I experience any more issues to bring the truck in so they could perform another diagnostic test. 8/17/24 I started the truck, and black smoke was coming out the exhaust pipes. The truck was towed to the dealership 8/19/24. The service manager called me a couple days later telling me I needed an engine. I immediately went into a panic. I was also told they didn't have a loaner for me to use. I have phoned the dealership and corporate multiple times trying to seek help and have been told by both it's nothing they can do. I've spent thousands of dollars for a rental, they refuse to provide me a loaner vehicle. The truck is still at the dealership after 7 months of being unusable.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated repair issues from certified warranty vehicle purchased ***** with coolant leaking into engine, ultimately leading to blown engine. Incomplete repair to coolant "cross bar" by Land Rover Alabama prior to LR Dallas purchase, certification, then sale to me. Within certified warranty period, (3/23 to 5/23) Engine overheated, towed into LR OKC - where it was found LR Alabama didn't repair this correctly, leading to larger issue (engine overheated, towed in, two months repair). Told at time, possible blown engine, but assured by LR OKC and LR Dallas no issue. Took into LR Dallas five months after that same issue, didn't detect. 13 months after this repair (6.25/24), same issue and LR Dallas tells me I have to buy new engine ($38K). Towed into ** ****** (7/2/24), lots of work investigated, conclude engine is in fact blown. LR Dallas Service Mgr tells me in late August, new engine going to be replaced under warranty, Does not mention any out of pocket to me. Then when calling in mid September to pick up / check on timing, now I'm told, that LR National only covers 40% of warranty cost ($28K total, so $11.2K from LR National) and LR Dallas only covering $5k or 18% or so, leaving me to pay 42% or $12K. I've had this vehicle 2.75 years, paid $104K, and now am told it's a worthless vehicle.I also was told by LR Dallas service manager that *********** has had other history of engine defects with this issue.I want the engine to be replaced under warranty, at no out of pocket cost to me. I'm already facing a worthless car as it stands, and intended to keep this car.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud sold me a 2018 certified silver jaguar e-pace 88 thousand miles I paid cashiers check in total ****** dollars for that auto they want a new engine ****** I had safety risk in that first year its still sitting at Land Rover Dallas on north central expressway in Dallas to the east of that road way, the safety problem was gear box fault caused an auto finder ****** I dont know how to resolve this issue I havent gained a attorney I attached the photos of the emailed consumer concerns. God bless you all for what you do, Im hoping your BBB can find a solution for that myself & the Land Rover Dallas folks so I can move on in my personal life this has fallen on deaf ears for this year the communication break down. Have a nice day my email is ***********************

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Land Rover Discovery at Jaguar Land Rover Dallas on June 12, 2024. Given that I was returning (PCS) to the **** from a overseas tour, I explained to salesman that I would need to register the vehicle out-of-state in ********. I was informed by the dealership that they would be able to process my registration for VA and pay the taxes. I paid to the dealership VA taxes as apart of the sales price. I was told that I would receive my tags and license plate from the VA DMV at my home address in **. After not receiving my plate and tags, I visited the VA DMV on July 22, 2024. They informed me that they had no record of the vehicle being registered in **. I reached out to Jaguar Land Rover Dallas on July 23, 2024 about the issue with registration. The finance director informed me that the dealership had not registered the vehicle, and still needed to send registration documents and pay the taxes. I was then informed that it would take over 6 weeks for this process to be completed. At this point, I contacted Jaguar Land Rover USA about the issue. They informed me to contact the general manager. After contacting the ** on July 24, 2024, I was told that the dealership had sent all registration documents to the VA DMV. On August 2, 2024, I was told by the VA DMV that Jaguar Land Rover Dallas made the VA taxes check out to the wrong entity, and that they could not accept the dealership check. I then sent a follow-up email about the need for a corrected check to the **, comptroller, and director of finance at Jaguar Land Rover Dallas on that same day of August 2, 2024. As of August 5, 2024, I have not received a response from Jaguar Land Rover Dallas. The temporary tags the I was provided on the initial purchase day expire on August 11. Besides the time I have wasted with follow up, I potentially will be stuck with a new vehicle that I cannot register due to the actions of Jaguar Land Rover Dallas.

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. 2023, I ordered a new car from dealership after salesman told me it would be 4-6 months for order to come in. They required a $2,000 down payment which I paid by Credit card. I was told originally the car would be here in Feb. based on order. I talked with salesman, ***************************, several times from Dec-fed. Each time he told me it was going to be a later date before the car would arrive . Last communication was end of Feb. when he told me it was now going to be looked like May but he could not promise that. I told him that was unacceptable and not what was told to me up front when I ordered the car. He told me the car would not even start being built until mid/March now. I sent him an email telling him I was cancelling the order due to the time lag and requested my money back. He will not respond to me and had not given my $2000 back. *** emailed him multiple times to make this right and he refuses to respond. I filed a complaint on line with dealership and they will not respond. I just want my money $2000 back because I cancelled the order before the car was built.

  Customer Answer

  Date: 03/12/2024

  The dealer had contacted me and agreed to refund money.  Waiting on check to be received.

• Initial Complaint

  Date:10/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a lemon

  Customer Answer

  Date: 11/01/2023

  I bought a car on 8/19/23 and noticed issues with it starting within two weeks. Took car in to be serviced, but call warranty prior and was told the engine is not cover due to sludge being found in 2020. Advised to check with extended warranty. Well extended won't cover it either. Only had car for six weeks and is not drivable. Was not disclosed at the time of purchase. Had I known info definitely wouldn't be paying for warranties and never purchased car. Plus diagnostic testing is not covered due to it being the engine

  Repair; Exchange; Refund

  Business Response

  Date: 11/09/2023

  We were able to get the vehicle covered under the **************** Contract and the sludge removed from the engine.  In addition, we procured a letter from the **************** Contract provider which was forwarded to the customer regarding the continued coverage on the engine as per the original understanding that it was not a pre existing condition.  it is my understanding that everything has been handled and the customer is back in her purchased vehicle and happy.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the repair center for 2-months now trying to get my windshield replaced that I purchased extended warranty on. The times I get through to the front desk they transfer me back and forth between service and warranty department. They keep saying I need to speak with my service advisor and transfer to a voicemail. I left messages and sent emails and yet no replies. The only email I have received was the proposal for the repair without my windshield warranty. I replied a month ago what does my warranty cover and yet no reply. I feel that since its under warranty they are not trying to fix my windshield that has now spread across to the driver side. This is a driving hazard and soon I will not be able to drive my vehicle. I also feel a little discriminated against because of my last name. I cant even get a call back from anyone. I work during the week so I dont have the time to go and address the issue in person. I also dont think I need to get out of character to be heard. I just need to know my warranty information so I can get my windshield replaced. I also need a copy of the warranty I purchased for my reference.

  Business Response

  Date: 06/28/2023

  Client has been provided the windshield warranty via email from Service Director, *************************

  Customer Answer

  Date: 07/06/2023

  I am rejecting this response because:  I was asking for the cost with my warranty.  I also asked to provide me with a copy of the warranty. However I received an email with a phone number to the warranty company. Im confused. Should I get the cost from the warranty company?  Do I schedule with them to fix my windshield? 

  Business Response

  Date: 07/31/2023

  Attached is a copy of the 3rd party windshield warranty company the client purchased from the dealership.  This information has been also supplied to the client.  

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/5/23 - went in for an oil change and milage check indicated a brake system check. In the description of the check up it states to have the hoses and fluid checked and topped off.According to the service outline this would have caught what Im now experiencing. Which i am a firm believer was caused from this visit as my brake system was previously serviced a few months prior. That is brake fluid low signal coming on. This happening after calling the dealership for the past few days since experiencing brake failure during an emergency stop. To have the lack of empathy, due diligence, lack of customer service, transparency, actual vehicle maintenance, service accountability, safety from a dealership for a high end vehicle in a large metropolitan area has been so baffling. No one has Called me back, invited me in for a service check up, tried to sale me the repair, or internally audited the technicians for what may have just been a one off. This location is working neglectfully. $549.43 total for the maintenance not including the brake work performed elsewhere previous to this check up. The desired resolution is to fix the brake issue with out charge immediately as a result for the empty promise and ****** priced maintenance.

  Business Response

  Date: 04/17/2023

  The client declined replacing the brake hoses during her routine service here.  Took to an independent shop to have them replaced.  A week later her low brake fluid light and check engine light came on. Vehicle was brought back in and we found one of the brake hoses replaced by the independent shop ruptured causing the fluid to leak out.  We sent pictures and an estimate to the client, and she approved for us to replace them with factory parts

  Customer Answer

  Date: 04/17/2023

  I have reviewed the business response and accept this resolution. Thank you. 

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Land rover Dallas to repair my fuel pump. I was told that the parts needed to repair my car were backordered until the beginning of the year. During that time they had complete care, custody, and control. It's their responsibility to ensure the safety of my vehicle while in their care. I was also told that my vehicle would inside. I was notified it was ready for pick. When I got there I noticed there was mold, and standing water in my car, the windows were left down. when i brought this to their attention thats when they mentioned that I had a water leak in my windshield. They told me to put it on my insurance because it must have come in like that and that they can not control any damage from tornados because it is an act of God. Never did they try to resolve this issue or show any concern for the condition in which they were returning my car to me. They were rude, deceptive and lacked communication. They tried to cover this problem up and stopped returning my calls. Many lies and falsified reports once I took the necessary steps to file a claim with the company. They informed my claim adjuster that they gave me an estimate and that I declined service. There was also additional problems listed that I had not been notified about but was shared with the case worker. When confronted with the fabricated information they tried to cover it up by saying the reason there is no proof of them giving me options is because everything was done in person. They told me I need to get an attorney because they are not going to do any repairs even though the damage was done while in their possession. They are in agreement that typically any damage done while in their custody should be covered BUT because of the extent of the damage done to my car, they don't want to cover it. They have not been helpful during any step of the way. I have been without my vehicle now since October. This is the worst service and all i want is for them to FIX the problem.

  Business Response

  Date: 02/21/2023

  The vehicle was completed and picked up by the client on 02/13/2023. We performed a complete interior detail, resealed the windshield, and performed a deodorization/mold remediation inside the vehicle. The client was advised that the windshield does need to get replaced but that will be the client's responsibility.
  See Attachment/File: *******.pdf

  Customer Answer

  Date: 02/24/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  When I pickup my truck I was told that was all they was going to do no matter who I got involved by ***** the manager . My car was half done, there is still mold in my vents, in the middle console, the Sun visors he told me I need to replace place everything but as far as they go they wasn't even if it was there negligent and that's it my responsibility to fix everything all they was doing was cleaning it up were he claims to have had a company come do so but it was done in-house and really poor job windshield was never sealed right he just wiped something over it. When I pointed all this out he said the again wasn't doing no more I noticed my hood latch was broken he did replace it and took the labor rate to what it really supposed to be because at for he was charging 300 a hour then when I pointed it out he changed to 100 a hour. When I took it to another shop to have it looked over I was told it was over 12k of damage done to my truck . Im very disappointed and want them to fix my truck properly
  There was nothing wrong with my truck when I dropped it off other than the fuel pump . The way they treat you there is as if you're dumb and it's very up setting
  See Attachment/File: F2DF7D46-3175-4E0B-8785-6F32A0A805A2

  Business Response

  Date: 02/27/2023

  There was not a mention of sun visors, center console or replacing "everything". We did go over repairs made to the vehicle, and we aren't willing to perform any other repairs to the vehicle regarding concerns for the water leak. As far as the hood latch, we never provided an estimate or discussed labor rates. We offered to replace the hood latch cable, which we have done at zero charge. During that visit the client didn't mention of any concerns from the water leak. As stated, before the client needs to replace the windshield as the reseal is only a temporary repair. The client is also aware the windshields are on back order currently.

  Customer Answer

  Date: 03/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes, I picked up my car on 02/13/2023. After I inspected my car, I went over my complaints with *****. I was informed that my car had been detailed and treated for the mold by a professional company from out of town Friday (which means I picked it up 3 days after the detail was allegedly completed). When I showed him that there was still a significant amount of mold all throughout the interior of the car (seats, sun visors and center console, front and back floors and mats included), he was shocked and stated that they did not look over it after because it was assumed that it was done properly. The floor mats were dripping water still. By this time ***** comes over and hears that I am not satisfied, he immediately begins to tell me before even hearing my grievances that they would not be doing anything further to my vehicle. He said he spoke to the general and regional managers and they do not care who I involve (referencing my reports to the BBB) this is the furthers they are willing to go. He then confirmed that the car had been detailed and that he had a strong relationship with the man that did it. I asked him touch the wet floor and smell it. The odor was very FOUL. There is no way it was done professionally with it being that soaked, filled with mold, and with such a bad odor. If it was done, it was done very poorly and without any concern. When I voiced my opinion on the "detail" he then changed what he previously had said and stated it had been STEAMED. And that when they steam the car they would not get the mold out of the vents or anything. It's just a treatment to stop the growth of the mold. Again he felt prompted to remind me that even though it was not done right, they would not do anything further.
  
  
  
  Moving on to my windshield. When I brought my car to this location, I had no issues apart from my fuel pump. In the 4 months that they had my car due to backordered parts; they neglected to ensure that my vehicle was properly stored. I was ensured that my vehicle was in the safest hands and that they would keep it indoor and or covered in the garage and be well taken care of. At some point while in their custody, care, and control; my car was damaged. I was not informed at any time that there were any issues or damage done. When I was informed that the fuel pump was repaired, I excitedly went to retrieve my car. Only to be disappointed. My car was filled with mold and water pouring out from the doors. When I asked what happened to my car, I was told that I had a window leak. When I asked for them to show me the window leak, they told me not worry about it, they would take care of it. After I left and called to get an update, I was informed that the manager declined any efforts in repairing the windshield and the damage caused and said that it needed to be filed on my insurance. During this process they mentioned that my car make and model had a recall for the windshield for this same problem and that every windshield had to be replaced. Upon investigation of the information given, my particular vehicle had already had the windshield replaced after the recall so it would not be an issue. After weeks of going back and forth; my calls were dodged, my messages were not returned, and no effort or resolution was being presented. I finally spoke with someone and was told to file a claim with landrover. Upon filing a claim, I found out that there was more wrong with my car than what I had been told. I found out that the complete interior, the entire electrical system, transmission module all needed to be replaced. Mind you, I had not been been informed about anything except my windshield at this point. There was absolutely no transparency, no honesty, and extremely poor communication with every department I encountered. I continued to be pressured to file a claim on my insurance even though this is something that they damaged and they need repair. After countless weeks, multiple conversations, there was absolutely NO progress. I decided to proceed and file a claim with the BBB. Miraculously the day after it was sent, that's when it was decided that they would "detail" my car and send it to the mechanic. Let me state, that this was the FIRST time they had even offered to TRY to even clean out the mold that had been sitting in my car throughout this whole process. They did move quickly to try to get this resolved after I involved the out agency but only to show effort. It was by means done properly.
  They allegedly resealed my windshield but when i was able to put a card in between to show that it had not been PROPERLY sealed, his response was that no water was leaking so it was done well enough and that its my responsibility to replace it. He then tried to tell me that I brought my car In with the windshield already leaking; I absolutely did not and was told that it likely happened during a storm and they were not responsible for an act of God. I was advised that the windshield was probably no more than$160. With my background and knowledge plus my I-CAR and ASC certifications I found the pricing to be way too low for my vehicle. When I tried to see how much it would cost to get it on my own that's when I found out that the windshields were on backorder.Another thing that they did not disclose prior. Yes, I am aware that the windshields are on backorder, that does not mean that they should not properly ensure that my windshield is sealed. Instead it was partially sealed if at all and is likely to create more damage in the future.
  They made mention of my broken hood latch. Yes, they fixed it; after I had to convince them to fix what they broke. As always *****'s immediate response was deny that it was broken and then said that they didn't do it because they had only opened my hood once or twice while in their possession. To diagnose my car, fix my car, and access my car after damage; I have a hard time believing that they only opened my hood once or twice in 4 months. And not charging for something they broke is not something to be praised, it's yet another mistake made. I would like for them to fix my car they way they originally stated it needed to be fixed if I were to be putting in on my own insurance.
  
  

  Business Response

  Date: 03/07/2023

  We used our ************* company to clean the vehicle after the sanitation company used a steam air system to kill the interior mold. There was no talk of "old friend of mine" I have zero affiliation w/the odor removal company and ******************. Both are long term vendors with the dealership. The ****** did smell as we advised the client that he would need to get the carpets replaced along with the windshield replaced. We are not willing to pay for the replacement of either as we still don't take responsibility for the windshield seal allowing water to enter the vehicle while it was parked outside during a rainstorm. This a known issue with this windshield and a recall from the manufacturer was once issued and previously performed on the vehicle two owners prior to ******************. The manufacturer declined to assist with the needed repairs due to the recall already being performed

  Customer Answer

  Date: 03/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The fact that you keep changing your story baffles me. I have recordings and made sure to have a witness during our interactions. You're a big liar. Even falsified information to landrover cares to cover yourself. I've tried to give the benefit of the doubt but there is no way around the fact that you and your team destroyed my truck by neglecting it and leaving it outside. My car has been outside and driven during many storms and I have never had any issues. The amount of damage done leads me to believe that the windows were not let up during the storm and the blame was set on the well know problem. Wheres the proof that it really was my windshield, I showed you water residue on the inside of the rear driver side door and third row and you even commented that maybe the window really was left down because you could not explain it and said it might have been from the car wash. I was told it would be stored in covered parking and that clearly wasnt done either according to your statement. I've spoken on this more then I was willing to. I just can't allow you not to take accountability for the damage you guys have caused. You guys are not willing even though in your custody, care, and control this occurred. If it was your own vehicle you would likely be equally as upset and would not let this go easily. Same resolution, I want it fixed.

  Customer Answer

  Date: 03/28/2023

  Well I see there is no response  the windshield  was not fix temporarily  as he stated  plus I find that the windshield did not leak . So because of damages and ***** and landlord rover of dallas lack of concern  to fix my vehicle si will see you I  court . I'm not someone  you can sweep under the rug . So see you in court .I tried my best to keep it from going here but enough  is enough  . You all play games and  lies  alot . . So get your proof together  because  I shure got mine