Complaints

This profile includes complaints for Friendly Chevrolet LTD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Friendly Chevrolet LTD

  2754 N Stemmons Fwy Dallas, TX 75207-2213

• 

  Friendly Chevrolet LTD

  9426 Lakefield BLVD Dallas, TX 75220-6037

• 

  Friendly Chevrolet LTD

  PO Box 7066 Dallas, TX 75209-0066

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspect dealer of installing a RFID tag on my rear view mirror.

  Business Response

  Date: 07/02/2025

  Mr. ****** is correct! We install an RFID tag on our customers vehicles so we can be notified when they come to our service department for service. The tag is only used for this purpose and has no other value or intention. This helps us be more customer **********************.

  We will reach out to Mr. ****** and make sure he is thoroughly informed about this.

  Customer Answer

  Date: 07/02/2025

  The response I recieved does not address the fact that :

  1.  I was not made aware of such practice; and feel that it should have been made known to me.

  2.  Aftet I discovered the **** tag, I contacted their dealership on two different occasions and was sterenly told that Friendly Cheverolet does not nor has never used this technology.

  3.  ***** ******, SALES GM, has contacted me and I am awaiting  a more detailed response.

  4.  As the owner of said vechile, I agree with forward moving resolutions but I feel violated and hold cyber threat inhibitions.

  5.  Relative to good customer relations and business transparency, I feel that this practice should be discontinued or more prominently posted.

  Customer Answer

  Date: 07/08/2025

  I am rejecting this response because:   

  The response I recieved does not address the fact that :
  
  1.  I was not made aware of such practice; and feel that it should have been made known to me.
  
  2.  Aftet I discovered the **** tag, I contacted their dealership on two different occasions and was sterenly told that Friendly Cheverolet does not nor has never used this technology.
  
  3.  ***** ******, SALES GM, has contacted me and I am awaiting  a more detailed response.
  
  4.  As the owner of said vechile, I agree with forward moving resolutions but I feel violated and hold cyber threat inhibitions.
  
  5.  Relative to good customer relations and business transparency, I feel that this practice should be discontinued or more prominently posted.

   

  Business Response

  Date: 07/08/2025

  I have received the response from Mr. ******* We will post a notice in our ****************** that makes our customers aware of the **** tags on their vehicles and offer to remove them if they so wish.

   

  Customer Answer

  Date: 07/10/2025

  The response does not address or relieve my grievance against the act of installing an unauthorized detection or information gathering device on my truck.

  Additionally, it fails to acknowledge the fact that I was repeatly told that it was not  possible that the device was installed by FC.

  I reported said acts because I feel that they: violated my person, do not cinform to sound business practice, and have created a hostile un-friendly customer experience.

  Customer Answer

  Date: 07/15/2025

  My complaint has become a compliment.  I now believe that FC did not intentionally breach or infringe upon my privacy rights.

  I commend ***** ****** for his immediate and corrective actions.

  Customer Answer

  Date: 07/15/2025

  I have reviewed the business response and accept this resolution. 

  My complaint has become a compliment.  I now believe that FC did not intentionally breach or infringe upon my privacy rights.

  I commend ***** ****** for his immediate and corrective actions.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a 2020 Chevrolet Trax from this dealership back in December 2019 with less than a thousand miles.This vehicle has caused me a lot of pain one break down after another. Just recently in the last couple of months, the turbo charger has been replace and then the transmission had to be replaced. My extended warranty company only allowed a specific amount to fix this vehicle because of ALL the repairs with 5 years.I had repairs before the miles allowed to be determined as a ******** VIN # is ***************** and I know you all can pull ALL the repairs. This has been a nightmare for me, my car was in the shop for almost 3 months. I'm asking if you all would buy this vehicle back to hold up the integrity of your brand name.Also consider if this was you or someone you love had bought a vehicle from you and had this experience.Yes, I am over the miles for you all regarding to your warranties. I started having issues early on but most that has worked on this vehicle knows it was not solid. I'm asking for someone with humility to consider helping me. Thank you ***** Trax 2020 I'm now at 90k..please again pull up ALL repairs I choose replacement regarding option. Please get to the President of the company.

  Business Response

  Date: 06/23/2025

  We are going to reach out to Mrs. Williamson to work out a resolution to her issue with her 2019 Trax.

  Customer Answer

  Date: 06/23/2025

  I will allow them time to reach out with a resolution.  As of this time no communication.

  Thank you,

  Fleshia Williamson 

• Initial Complaint

  Date:05/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner, ****** **********, purchased a vehicle for me through Friendly Chevrolet, using financing arranged through Navy *********************On April 2, 2025, I was involved in a car accident, and the vehicle was subsequently sent to Friendly Chevrolet for repairs. During this time, I was provided with a rental car through Enterprise, arranged by my insurance provider, ****. Initially, **** authorized the repairs.However, during the course of the repairs, Friendly Chevrolet discovered a more significant issue with the vehicle and notified ****. At that point, **** determined that the cost of repairs exceeded the value of the vehicle and decided to total it.Around the second week of April, I agreed to a total loss settlement of $16,000 to be paid to my lender, Navy ********************. **** informed me that the rental would end on April 25, 2025, as payment to the lender was being processed.However, due to delays in the disbursement of funds, I have been responsible for covering the rental costs from April 26, 2025, to the present, at a rate of approximately $300 per ******* of today, May 28, 2025, I have learned that **** mistakenly sent the $16,000 payment to Friendly Chevrolet instead of ************************** Despite acknowledging the error, **** has refused to retrieve the funds or correct the mistake, leaving my partner and me in financial limbo. As a result, I am unable to purchase a replacement vehicle, and we are incurring ongoing rental *********** this point, Friendly Chevrolet has received funds to which they are not entitled, and their refusal to return the payment is deeply concerning. I am seeking immediate resolution from both **** and Friendly Chevrolet to correct this error and release us from this untenable financial situation.

  Business Response

  Date: 06/05/2025

  We will investigate this immediately and get this whole thing resolved. I am having my CFO, ******* ****** and my Body shop Director personally handle this.

   

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/25/25, I purchased a 2025 Chevrolet Equinox from Friendly Chevrolet. I waited for them to let me know when my permanent plate arrived. When I didn't hear from them, I called them on 03/27/25 as the temporary tag expired on 03/26/25. I was transferred to ***** ********* who told me that my vehicle was mistakenly titled to someone else. She assured me that the error would be corrected. In the meantime she would go to the tax office to get a temporary tag and overnight it to me. She sent it overnight, but marked it as a weekday delivery which means I did not receive it until the next business day. I could not drive my vehicle for 3 days. I received it on 03/31/25 via **** Upon receipt of the tag I realized that it was a 30 day tag. I was under the impression that the error was corrected while she was at the tax office. On 03/31/25, I called the tax office to see if they could send the plate directly to my address instead of the dealership, and I was told that my vehicle is not in the process of being registered. On 03/31/25, I reached out to Ms. ********* via email to ask how long this process would take and she proceeded to tell me that she has to get the title back from whom ever they mistakenly titled it to, before she could correct the error. Her response was disrespectful stating"like I said, I will send the license plate when I get it." I responded by advising that Friendly Chevrolet made the mistake and that I have every right to be frustrated. She has not replied back. I reached out to Ms. ********* via email on 04/ 14/25 advising that there were 13 days left on the 30 day tag, and requested an ETA. As of 04/18/25 she has not responded. On 04/15/25, I filed a complaint on the Chevrolet website. I heard back on 04/18/25 and **** advised that she would forward a complaint to the dealer and suggested that I continue to reach out to them as well. That doesn't help as I filed the complaint because this has not been resolved by the dealer

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 **** F-350 from Friendly Chevrolet in ******, ** on 4/12/2025. The price on the internet was $32,298. My son is who was purchasing the truck, and he reached out to me regarding the price. I did not want to finance the taxes. I wanted to pay the taxes at my local DMV. Friendly Chevrolet stated they wouldn't allow me to do so. Pay a down payment on the spot or they had to be financed. This was an additional $2400 they added to the truck for financing. Additionally, *****, the salesman stated the truck could be refinanced locally to get a better interest rate. The final price of the truck come out to be $44,221. The dealership tacked on $2500 for a Friendly Package-$200 IKON-$900 Paintless Dent Removal and said it was required at their dealership. The listing for $32K also said plus dealer fees. The only fees I agreed to is $4000 on Warranty and $1500 on GAP. I did not want to finance my taxes and I did not agree to pay $3600 in dealer fees. ***** ***** the salesman claims he discussed this with my son and my son states otherwise.

  Business Response

  Date: 04/21/2025

  This customer is from ******** and he Co signed for his son.  Son was here, and father was sent everything via docusign.  In ******** they are allowed to pay their taxes at the ***.  Since we are financing it through our lender we have to collect taxes.  ***** spoke with the customer and resent him the paperwork.  I believe this has been handled and he is happy.  

  Customer Answer

  Date: 04/21/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/7/2025 an an agreement was made regarding our trade in of 2024 GMC Yukon at4, we had a deal arranged and signed preliminary paper work on a trade in , they stated the vehicle we were trading for a 2025 ***** Tahoe vin number ***************** was damaged in transit and that they had to locate another vehicle Vin number ***************** we came to dealership on 1/11/2025 to pick up title for our vehicle as we didnt believe the situation was true , A sales manager and associate ****** R stated not to worry and they have located a vehicle and everything will be the same deal as previous one . On 1/14/2025 I was notified the new vehicle arrived and to come in 1-15/2025 to pick up vehicle . On this day we arrived and sat patiently while they got vehicle prepared , then sales lady Destiny come to me stating we have a bad news , that your they are requesting us pay over 2000 outta pocket for the new vehicle , we explained that that wasnt original agreement and they refused to give us the same deal , I have all documentation and text messages from this agreement , Friendly Chevrolet never notified us prior to us coming in that our previous agreement was null and void !

  Business Response

  Date: 02/20/2025

  We are in contact with Mr. ******* and have agreed to the price arrangement that was originally agreed to and we have found a vehicle for him that he is satisfied with. The vehicle is in Transit and we are keeping Mr. ******* abreast of its arrival time and will deliver the vehicle to him when it comes in.

  Customer Answer

  Date: 02/27/2025

  I have reviewed the business response and accept this resolution. Manager ***** ******* and owner **** ****** have stayed on top of the matter along with Salesman ****** ***** ,  my family is satisfied with the new vehicle purchase from them ! 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't learn my ****** the first time with Friendly Chevrolet when they had my first Silverado. After a year of having it, they couldn't fix itit kept shutting off while driving, even under both factory and extended warranties. After escalating to the warranty company, they put me in a new Silverado, but I was $10K upside down due to my trade-ins poor conditioncaused by their inability to repair my old *********, my new Silverado is having issues. In June 2024, it was shaking and the dashboard lights were on. I took it to Friendly Chevrolet, and after five months, they called on October 29 to say it was ready. But it was in the same condition, and worse: it had a flat tire, was empty on gas, and covered in dirt. I was invoiced $6,801.19, and after the warranty paid most of it, I still owed $1,045.01, even though my deductible is $100. They never provided a loaner, as my warranty entitled me to, and when I asked if they test-drove it, they admitted they hadn't, agreeing it was still not repaired, so I left it again. It's January 3, 2025, and after eight months, I was told it was finally fixed. But when I picked it up today, the leather console was ripped and taped over as if I hadn't noticed this; all four tires had nails, the gas tank was on E, and the check engine light came back on just 20 minutes after I left. I turned around, returned the truck, and asked them to fix it properly. *** requested the owners contact info and informed the warranty company again. My next step is to file complaints with the Texas OAG, DMV, TDLR, BBB, and possibly my insurance due to the damage they did to the console of my truck.I want my truck properly repaired, all of my out-of-pocket charges refunded, especially my damaged console replaced, or reimbursed so I can have it replaced at a professional dealership. I also want the refund for fuel and tire replacement, and my truck detailed cleaned and fueled when I pick it up - once it is sufficiently repaired.

  Business Response

  Date: 02/17/2025

  Dear BBB,

  I have now completed a thorough investigation of Mrs. ****** complaint. We have performed as much work on this vehicle as Mrs. ****** extended warranty will authorize us to do. On her first visit in June, there was a delay due to parts on backorder but when we finally got the part and repaired her vehicle, it did have to come back due to a separate trouble code indicating an additional failure which her warranty company did authorize us to fix. We were unable to test drive her vehicle due to her tires being too worn to allow safe test driving as well as her brakes were worn down to the metal also creating an unsafe test drive scenario. We were unable to give Mrs. ***** a loaner vehicle due to the fact that she did not have a valid drivers license that we require to loan out vehicles. She was also unwilling to allow us to put a ****** hold on her credit card as per company policy. We did not damage her vehicle while in our possession in any way.  We would love to be able to have Mrs. ***** trade her vehicle in on another vehicle but due to her unwillingness to fix her current vehicle with repairs outside the extended warranty coverage, we were unable to offer her enough of a trade-in value.

   

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regard to an Illegal credit inquiry performed by Friendly Chevrolet between 08/2024-09/2024. My credit score has significantly decreased since this occurrence. I am currently looking to finance a vehicle, and this has been a disadvantage to me. I have made several attempts to communicate with the General Sales Manager ***** ****** by email and phone to remove the hard pull from my credit report. All attempts were unsuccessful. The lack of communication has caused a huge inconvenience to my lively hood.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left van at dealer they assumed. me it was fine when I went to get it. It was gone no paper work the bill was paid my van simply disappeared. I am a Vietnam veteran in a wheel chair

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a first time car buyer and purchased a vehicle back in December 2022 , at the time i had signed to be the primary for the car but they made my significant other at the time the primary . Once i had found out i was not the primary for the vehicle i had paid for every month since the purchase i refinanced it on December 2023 , so it could be under my name only . The person who was showing as primary on the car signed off for it to be under my name only . I was told by the bank i refinanced my car with to call the dealership and cancel the warranty . I went into the dealership on February 2024 and had been given a document for warranty cancellation with my name only , they told me i would be receiving a check for this refund in 12 weeks . I waited 12 weeks and more and had not received my check. I had tried to call them to ask why i had not received my check, but each time the calls would lead to voicemail machines . I have now called them and spoke to the warranty department and i was told to email them the form of cancellation and the paid in full letter of the vehicle. I emailed these two forms that have my name on them only , and after telling them i am no longer in contact with the person who had signed as primary i was told that the check can not me given to me under my name only when i have proof that the vehicle has been paid each month since the day of purchase by me only . I have been trying to get in contact with them again to ask what the next step will be for me to recieve my check , but i get no response or i am transferred to voicemail machines .