Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024, we began experiencing transmission issues with our GMC Yukon. We initially brought the vehicle to Legacy Chevrolet in *********** but it was later towed to Freedom Chevrolet, which accepts our extended warranty through **********The warranty company sent a replacement transmission along with specific installation instructions. These instructions required the transmission lines to be flushed due to metal debris from the original unit. Unfortunately, the service manager, ******* failed to provide those instructions to the technician, who installed the new transmission without flushing the lines. As a result, metal contamination damaged the new unit.We have written confirmation from the warranty company that the dealership admitted their mistake. Because of this, the warranty claim was voided. The provider explained they could no longer determine if the part was defective or if the damage resulted from improper installation.Despite this, the dealership refuses to accept responsibility. Mr. **** the director, is now claiming that flushing the lines is not necessary for installing a transmissioncontradicting the warranty companys clear guidelines. This appears to be an attempt to avoid accountability for the ********** the dealership is trying to charge us full price for a new transmissionwhen originally, we were only responsible for our $750 portion under the warranty. It has been six months, our vehicle remains unrepaired, and weve received no real resolution, only vague promises that theyre working on it.Below is a letter from the warranty company confirming their position, as well as a previous repair estimate from the dealership we were told they could repair the one they messed up. Weve since been told they want to completely replace the transmission again -but have yet to provide a cost for that.This situation is unacceptable. We fulfilled our obligations. The dealerships mistake should not become our financial burden.

  Business Response

  Date: 06/24/2025

  Hello Mrs.  *******-*****,  My name is **** ********* and I am the General Manager of Freedom Chevrolet Buick GMC by Ed Morse.  I will be looking into this for you.  I will have the records pulled to see what was done. Thanks, ****

  Business Response

  Date: 06/27/2025

  Hello Mrs. *********************** name is **** ********* and my cell number is ************.  I have investigated your claims, the tickets and the Response from American Auto-Shield. The extended ************************* ********************, provided a Used Transmission from the *** Salvage System.  To be clear, *** operates salvage facilities all over America.  While they claim to have rebuilt this one, it would appear to not work very well. The technician, as you can read in his statement, is our top Transmission Technician and followed GM Guidelines for the replacement transmission to the letter.  The ************************ provided a faulty Transmission that should be guaranteed.  ****** is not a technician, as they are aware.  He is not the appropriate channel for communicating special instructions.  The instructions, if any, should have been delivered with the Transmission itself, and they were not. I am sure you can see why most dealers will not accept work from Aftermarket companies with questionable reputations.  We would very much like to fix your vehicle but cannot if they will not provide us a Transmission.  The alternative is that we will replace yours at a discount, but would not use *** parts on our repairs.  We would use a GM Transmission.  *** is willing to work with you, but we are not responsible for their faulty Transmission.  You have been driving our Rental at no charge. *** is trying to call the company again to get them to do the right thing, but I am sure you have already been doing that.  Their excuse is a false one and they are just trying to not cover their commitment.  *** will be calling you today.  

  Thanks,

  **** *********

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* 04/07/2025 Better Business Bureau **************************************** **Subject:** Complaint Regarding Vehicle Purchased from Freedom Chevrolet Dear Better Business Bureau, I am writing to formally file a complaint regarding a recent vehicle purchase from Freedom Chevrolet, located in ************************************************. I bought the vehicle on 10/05/2024 under the clear understanding that it had a clean title. However, after conducting further research, I discovered that the vehicle has been involved in a prior accident, information that was not disclosed to me during the sale process. I am deeply concerned about the lack of transparency in this transaction, as the omission of such crucial details has caused undue stress and potential financial implications. As a consumer, I trusted Freedom Chevrolet to provide accurate and honest information regarding the condition and history of the vehicle, as required by law and ethical business practices. I have attempted to resolve this matter directly with Freedom Chevrolet, but the issue remains unresolved. Im seeking assistance from the Better Business Bureau to mediate this matter and ensure that Freedom Chevrolet takes appropriate steps to rectify the situation.This may include providing a full refund, offering compensation, or exchanging the vehicle for one with a clean title, as originally represented. Please find attached copies of all relevant documentation, including the purchase agreement, correspondence with Freedom Chevrolet, and evidence of the vehicles accident history. I kindly request that the BBB investigate this matter and help facilitate a fair resolution. I appreciate your attention to this matter and look forward to your response. Please feel free to contact me at ************** or ********************* for further details or clarification. I faced multiple issues with the vehicle post-purchase. Notably, I had to return the vehicle to service many times

  Business Response

  Date: 04/16/2025

  Hello ***** ****,

  We do not use Car Fax, we use Auto Check.  Repaired damage on a vehicle, while it is something we try to avoid when possible, is not a disclosure requirement.  It is most certainly not one when we are not aware of it.  The repair facility is typically charged with returning to the vehicle to the pre accident condition.  Are you claiming that the facility did not perform their job?  The vehicle passed the inspection of the auction where it was purchased, our inspection and the state inspection.  We would be happy to help you trade out of the vehicle, but I cannot find any negligence here.  Please let me know if I can be of further assistance.  **** ********* ************

  Business Response

  Date: 04/21/2025

  This is the AutoCheck for the vehicle.  It shows no accidents.  Thanks, ****

  Customer Answer

  Date: 04/23/2025

  To Whom It May Concern,
  
  I am writing to provide an update regarding my ongoing complaint against Freedom Chevrolet.
  
  Despite several good-faith efforts on my part to resolve this matter directly with the dealership, Freedom Chevrolet has remained unwilling to reach a fair and reasonable resolution. I have presented clear documentation, including a Carfax report indicating that the vehicle in question was involved in a moderate accident. Nevertheless, the dealership continues to assert that the car has a clean title and no history of damageclaims that directly contradict the verified report I submitted.
  
  In addition to the Carfax report, I also took the vehicle to another certified Chevrolet dealership to address roof leaks. During the visit, the technicians informed me that the vehicle had been involved in a prior accident and, as a result, the repairs would not be covered under warranty. I paid the diagnostic fee out of pocket, which was eventually reimbursed by Freedom Chevrolet. However, the acknowledgment of prior damage by a certified dealership further validates my concerns.
  
  I have spoken with multiple representatives & Sales Manager at Freedom Chevrolet in an attempt to resolve this issue amicably, but my concerns have consistently been dismissed without proper acknowledgment or action. This ongoing lack of transparency and accountability is disappointing and unacceptable, particularly coming from a dealership of their size and reputation.
  
  At this point, I respectfully request the continued support and intervention of the Better Business Bureau to help ensure that this issue is addressed fairly and promptly.
  
  Thank you for your time and assistance.
  
  Sincerely,
  ***** Aziz 
  Phone: ************
  Email: ******************************
  

  Customer Answer

  Date: 04/25/2025

  To Whom It May Concern,
  
  I am writing to provide an update regarding my ongoing complaint against Freedom Chevrolet.
  
  Despite several good-faith efforts on my part to resolve this matter directly with the dealership, Freedom Chevrolet has remained unwilling to reach a fair and reasonable resolution. I have presented clear documentation, including a Carfax report indicating that the vehicle in question was involved in a moderate accident. Nevertheless, the dealership continues to assert that the car has a clean title and no history of damageclaims that directly contradict the verified report I submitted.
  
  In addition to the Carfax report, I also took the vehicle to another certified Chevrolet dealership to address roof leaks. During the visit, the technicians informed me that the vehicle had been involved in a prior accident and, as a result, the repairs would not be covered under warranty. I paid the diagnostic fee out of pocket, which was eventually reimbursed by Freedom Chevrolet. However, the acknowledgment of prior damage by a certified dealership further validates my concerns.
  
  I have spoken with multiple representatives & Sales Manager at Freedom Chevrolet in an attempt to resolve this issue amicably, but my concerns have consistently been dismissed without proper acknowledgment or action. This ongoing lack of transparency and accountability is disappointing and unacceptable, particularly coming from a dealership of their size and reputation.
  
  At this point, I respectfully request the continued support and intervention of the Better Business Bureau to help ensure that this issue is addressed fairly and promptly.
  
  Thank you for your time and assistance.
  
  Sincerely,
  ***** Aziz 
  Phone: ************
  Email: *********************

  Business Response

  Date: 04/25/2025

  Hello *****.,  As shown in the AutoCheck that we provided we had no knowledge of any damage to the vehicle.  We offered to buy the vehicle back for what you paid for it and you declined and stated you want to keep the vehicle, as it is now repaired and working.  I am sorry that we have been unable to make you happy but I am excited that you are now happy with your vehicle.  I wish you the best in the future.  Thank you,  **** *********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ** ****** GMC on **************. I gave them a $3500.00 cashier check. I had all the paperwork signed. They had told me *********** had approved the load and I was good to go. I than returned with the cashiers check and was still told everything was good. I thanked them for everything I then left the dealership and started enjoying my new vehicle. In November I opened up my garage to head to work. Surprised that the vehicle was gone. I called the police and reported it stolen. The police department employee was nice enough to take me to work. The next day I remembered the vehicle had on Star. I called On Star and told them what had happened. I also explained to them that I had Identity theft from my last job and told the to just tell me if I was safe or not. They told me I was ok so I then knew the vehicle was at the dealers. When I called the dealers I couldn't get anyone to help me. So on my off day I went in to talk to my sales man. He told me the ***************** took the vehicle because they didn't want it back. He also told me I should have answered my phone. I asked him what was really going on and he said they closed my loan and they had the vehicle picked up and gave it to the tow truck company. I talked to a upper management and he told me I couldn't have any of my funds back. I asked him for the complaint line and he told me they didn't have one. I feel I should at lease be able to get some of my funds back I only had the vehicle a month. I feel they could of mailed me a letter or something. That was all of my savings. Now I have no down payment and no car. This has caused me to loose my job. I have been Hacked and don't want to send any information on this device. But I will fax it to you at your request just call ************

  Business Response

  Date: 03/08/2025

  Hello Ms. *************

  My name is **** ********* and I am the General Manager of Freedom Chevrolet Buick GMC.  I appreciate you sharing your perspective of the two months you had the vehicle.  You are entitled to any funds not used.  I will have accounting get me a detailed account of how the funds were used and get that to you soonest.  I will call you to discuss as soon as I have it.  Again, thank you for the note.

  **** *********

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Dealership didnt properly get paperwork done *Charge more than expected for vehicle *Didnt get plates in a timely manner on vehicle * Wasnt able to provide rental for car repairs *Didnt have insurance added when left with car off dealership *Dont help with customer needs *Dont allow you to speak certain personnel within the dealership *Went to dealership 9 times for the same thing with no help, etc.

  Business Response

  Date: 01/21/2025

  Hello Chastity,  

  My name is **** ********* and I am the ** of the dealership.  My cell is ************.  You are welcome to call me at that number.  I do see that you purchased a New Trax from us in August.  What is going on with the vehicle.  Perhaps I can help to get this going in the right direction for us.

  Thank you,

  ****

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Bronco on 11/27/2024 from freedom ***** I did a test drive with the salesman ******** we drove out the front entrance around to the back entrance of the car lot he wouldn't let me get on the freeway are drive any further it drove find but once I got the keys and left to go home I got on the freeway and that's when I noticed All the problems it started shaking and bouncing steering wheel stiff have to hold on to the steering wheel tight you could smell marijuana it was in the back seat I vacuumed it out thinking it would help but it didn't it's somewhere hidden it sounded like a train when in reverse and then when you let up off the brakes they pops the speakers and Bluetooth doesn't work I called them gave them the list of things told me to bring it in i asked for a Carfax report are something about the bronco I was told no these are the name of the person I been talking to ****** services manager ******************* assistant ******** salesman it been a month and they still have the bronco it's 1/5/2025 my life is in danger with that bronco give me my money back are replace it and call the finance company before it go on my credit please help

  Business Response

  Date: 01/21/2025

  Hello *******,

  My name is **** ********* and I am the ** of the dealership.  I do show that you purchased the vehicle on November the 27th.  It is funded and has been titled.  You purchased an extended service contract with it as well.  They are currently in the process of fixing the vehicle and you will here from them in the next 24 hours.  My cell is ************.

  Thanks,

  **** *********

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:   y'all being working on the vehicle since November 28 and the last time i picked it up it was still doing the same thing I talked to ****** and he said to bring it back that was December 2 and that's when I told him y'all will not put my life in danger replace this truck are give me my money back so y'all had plenty of time instead to stop the contract and title instead of letting the truck set up there on the car lot so no I don't accept this offer 

  Business Response

  Date: 01/23/2025

  Hello *******,

  I have attached the two RO's that are associated with the vehicle. We inspected the vehicle and the vehicle passed inspection including the brakes.  You brought the vehicle back with a complaint about the brakes, noise and a vibration at 70 mph.  The vibration was caused by an out of balance tire that is now repaired.  We contacted **** on the noise and they sent us a bulletin that the noise is normal for the vehicle. The brakes were within tolerance, but at your request we have replaced them.  The vehicle is repaired and available for you to pick up at your discretion.  The vehicle is titled and the loan was booked by the lender.  Your vehicle is safe and ready for pickup.  To be clear, it is your vehicle and your responsibility to pay.  We agreed to the repairs listed above, which we have completed. The shop ******* is willing to ride in the vehicle with you to verify the repairs.  Look forward to seeing you soon.

  Thanks,

  **** *********

  Customer Answer

  Date: 01/24/2025

  I am rejecting this response because:   

  I screen shot the text that I sent to 3 different employees of yours about the vehicle all this was in November haven't had the car a week yet and the response they gave me was that they can recommend me some places to take the vehicle for repairs buy some speakers/audio systems and go to the **** Bronco dealership cause they will know more about the vehicle then y'all would so in that time period y'all had plenty of time to stop the contract as I ask but y'all didn't I talked with the manager of ****** financial about this and told them I don't have the vehicle they expecting a call from y'all ************

  Business Response

  Date: 02/17/2025

  Hello **** ******,

  We were able to locate a bulletin from **** on the Brakes requesting that they be replaced.  We followed this guidance at our own expense in the interest of fixing your vehicle.  The repairs are complete.  Please come pick it up at your convenience. Thank you,  **** ********* General Manager

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:   It's been since November I will not be picking up the bronco why would I buy a car from a company that will sale a customer a vehicle   with so many problems and drugs in it and Mr. **** only talking about the brakes 

  Business Response

  Date: 02/19/2025

  Good ********************************** the other repair items we have performed at no charge, we replaced the brakes as you requested.  The ** is attached and there is no charge.  The vehicle is ready for you to pick it up. We do not build the vehicles, we do sell and repair them.  The staff has gone well beyond what is required to service your needs.  I truly hope this gives you the vehicle you felt you purchased.

  Thank you,

  **** *********

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because:   y'all said it was fixed the first time and it wasn't and like I said didn't have the vehicle a week y'all had time enough to cancel the contract and put me in another vehicle are my money back so at this point y'all not worry about my safety are the 4 months it's been sitting there accruing payments  at this point y'all just trying to make a sale thank you but no thank you not picking it up 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership I went to for the first time it started out good and I was very clear to them that i was moving to ** and see can they register the car in ** and make sure to have me a extended warranty where I can take the car to any dealership in ** . They said no problem and that i was putting $25000.00 down along with my trade and they promise me that they will take care of me, now i was in the dealership 5 hrs on the 10-28-24 and on the day I picked up the car 10-29-2024 I was about 6 hrs and that day for me to pick it up everything went down hill since they did not give me a warranty that we agree on but they told me that the warranty they gave me Global protection and i call 2 dealerships they said they never heard of it and do not cover it. And now today 11-19-24 I been trying to reach accounting **** to see why my truck trade in have not been paid off yet and my bank telling me i still have to make a payment, and the bank they said that got me approve I have not heard from them it just a big mess, and i been trying to reach someone about every thing every day but no response from no body but they kept saying they will relate the message, but no call back or anything.

  Business Response

  Date: 11/20/2024

  Hello *****,

  My name is **** ********* and I am the ** here at Freedom Chevrolet Buick **C.  I will be looking into this today.  I am sorry for the delay in processing the deal.

  Thank you,

  **** Bettilyon 

  ************

  Customer Answer

  Date: 12/26/2024

  This case still not resolved now my car have not been registered yet and it been since 10-29-24 and they had send me some new TEMP Plates to use and come to find out though the state of ***** they gave me DEALER Plate's in which customer do not supposed to have and i would have gotten in trouble and the State of Texas had said that the dealership can get in trouble for this and they wanted me to to file a complaint and I did. So I been going back in forth to the registration office here and standing in these long lines today and now I have to go back tomorrow hoping they gave me a temporary tag, if not my car have to stay parked, I been checking on my plated since first part of November 2024, This here have been very stressful 

  Business Response

  Date: 12/31/2024

  We have corresponded with this out of state customer to expedite his tags in ***  There are some hurdles to jump through concerning getting the correct DL and *************** that we have now received. The *** will need to be reissued but it now in process. Our Title Manager is working directly with Mr. ****** to resolve as quickly as possible.  Thank you.

  Customer Answer

  Date: 12/31/2024

  They have had all the the information they needed and yes she did call today to let me know they will expedite this after I been running back in forth to the *** many times.

  Customer Answer

  Date: 01/03/2025

  I am rejecting this response because:   

  They have had all the the information they needed and yes she did call today to let me know they will expedite this after I been running back in forth to the *** many times.

   

  Customer Answer

  Date: 01/15/2025

  I still have not receive my plates for my car and I been speaking with ******** ******* and all I get is excuses saying she is working on it .

  Business Response

  Date: 01/21/2025

  The MCO was shipped to his out of state DMV of choice.  It has been delivered to his DMV and he is aware.  This is complete.

  Thanks,

  ****

• Initial Complaint

  Date:10/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2022 Chevrolet Silverado - theres a known recall for the Gateway Module, and I have to give my vehicle to the dealership for 2-3 days in order to find out if I am eligible for a rental car. What am I supposed to do for 2-3 days without a vehicle?This companies slogan is something in regards to we care about you or something to that affect. Prove it!

  Business Response

  Date: 10/07/2024

  Hello Jason,

  My name is Kyle Bettilyon and I am the General Manager here.  Mr. Lee Craig is our Service Director and he is going to reach out to you shortly.  Thank you for sharing this.  We do have your Back!

  Thank you,

  Kyle

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to be heard for what a worker has done to me in this company. Making me believe that he talked with the owner of the company to solve my situation with my traverse 2021 That was damaged. Helping me solve my problem they were going to replace my car with another car. Giving me a Traverse 2023 we did the paperwork and apparently everything was good. Turns out I have another problem with the traverse 2023 where rain drips inside my car. I returned to the company, and they have told me they couldn't do anything about it. my credit was negative with 6500$, When I discovered a lot of lies, that they disappointed me mental, my husband and I had everything autopay to not have this kind of problems, but in reality, we are in a BIG situation where we are paying highly for the traverse 2023. We don't want other people have this kind of situation where the worker lies to you and scam you. We are really emotionally and mentally affected and mostly economically. We want to be heard because we aren't rich to throw out our money for someone who doesn't know how to do their job correctly. There is so many details, but it wouldn't allow me to express my whole problem. Please help us to never let this keep happening. We hope to be heard and to everything go back to normal. I don't speak nor write English. My daughter has helped me write my complain. We know there is so many kind people who would help us with our problem. We hope we get a respond from you guys and really hope you could help us out because we affected in every emotion, Blessings for everybody.

  Business Response

  Date: 07/30/2024

  Hello,

  I do see the complaint and will respond to it.  There are two complaints that were filed by the same family.  One by thier daughter and one now.  We will address this one as it is from the customer.  Thanks,

  ***************************

  General Manager

  ************

  Business Response

  Date: 07/30/2024

  Hello *****,

  I am going to get with our Service Director, ***************** and see if we can't determine what the problem is.  Thank you for letting me know of the problem.  I expect to be able to help with this. 

  Thank You,

  ***************************

  General Manager

  ************

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Would give ZERO stars if I could. I ordered a bumper for my car on May 16 and was told by *************************** that I would have it by May 25. Upon reaching out to him he tells me that the bumper was never ordered. What??? I paid almost $250 for this part and you mean to tell me that none of the workers were tracking to see where my bumper was? All he kept doing was giving me the run around saying it'll get there but he never could give me an exact date. This is highly unacceptable and bad business. Now it could be another week before I get my bumper and I simply cannot wait that long because I need my car back asap. All this would've never happened if the workers actually cared enough to follow up on my order.

  Business Response

  Date: 05/31/2024

  Hello ****************,

  My name is *************************** and I am the ** of Freedom Chevrolet Buick **C. We originally ordered the part on the 16th with no availability for overnight.  We re-ordered it since it had not arrived on the 24th.  The first one arrived on the 24th.  The eta on the second was today.  We have the part now and would be happy to expedite it, at our expense for any additional delivery charges. Our apologies for the misquote on the time.  Parts delivery has been erratic since COVID as I am sure you are aware.  My cell is ************.  Please call me if I can be of further assistance.

  Thanks,

  ***************************

  Customer Answer

  Date: 05/31/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. To whom it may concern, as of: 05 May 2024, this establishment continues to be dismissive of my demands to destroy my personal information (which I NEVER provided to them in the 1st place and it is evident that they receive such info from: Data Brokers, the **** Inspection Sites/Locations, etc) and once they have your info, they refuse to let go of it & even if they place you on a 'do not contact list'-they are still keeping your info in lieu of deleting it like you ask them to. I filed a complaint about this/them before as well as them being rude every time I call about my info being deleted, while I have every right and they completely disregard. I've had to call from several lines because once they become cognizant that it "is me", they will block my numbers and it is their escapism from having to talk to me about WHY they still refuse to delete my info and at this point, I have already been asking them to ever since September 2020! It is now May 2024 & they continue to ignore my requests/demands about my own info. I received your BBB Letter dated 11 April 2024 after returning from an ICU hospitalization w/my Mom and read it just yesterday but nonetheless, their reprisal is lethal and they have been super spamming me now with loads of ads and mail Exclusive 'Buy back offers", even after I have declined all and told them to stop sending me stuff but ultimately to delete my content from their system(s). I do not see why that is so hard to do, it isn't, they are defiant and refuse to and it needs to stop! they shouldn't be able to keep getting away with this! Once someone says delete their their info, it should have been done years ago at this point yet the saga continues!

  Business Response

  Date: 05/09/2024

  Hello Lasheta.  My name is *************************** and I am the General Manager of Freedom Chevrolet Buick GMC by Ed Morse.  I am familiar with the mailer you reference in the complaint.  The list for this mailer is purchased by our advertising agency.  We have sent your information to them requesting that you be deleted from our advertising.  They do update the list once in a while and, if the source they get it from still provides your information, then your name is probably added back in.  I am sending them another request today.  My cell is ************.  Please let me know if you receive any additional information and I will send them an additional request.  My apologies for us not getting back to you sooner. Thank you, ****.