Complaints

This profile includes complaints for Half Price Books, Records, Magazines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Half Price Books, Records, Magazines, Inc.

  5803 E Northwest Hwy Dallas, TX 75231-6519

• 

  Half Price Books, Records, Magazines, Inc.

  1645 Town East Blvd Mesquite, TX 75150

• 

  Half Price Books, Records, Magazines, Inc.

  2100 Alamo Rd Ste a Richardson, TX 75080-2749

• 

  Half Price Books, Records, Magazines, Inc.

  3085 N George Bush Fwy Garland, TX 75040-2771

• 

  Half Price Books

  4932 McKnight Road Pittsburgh, PA 15237

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **************************** refuses to deliver orders from Half Price Books to my home. The **** is holding these orders at the post office for pickup at the post office. The **** claims that they are doing this at the request of Half Price Books. However, the **** also claims that they are doing this at my request. I did not make such a request. Half Price Books refuses to help me with this issue.

  Business Response

  Date: 06/27/2025

  We are sorry to hear that the **** was unable to complete delivery on Mr. ******** orders. Once an item has been picked up from our facilities, Half Price Books has no control over the shipping and delivery services. We depend on reputable carriers like the *****************, ***, and *** to transport our items to customers. When we replied to Mr. ******** initial inquiry, we recommended he contact his local post office to discuss the options for resolution because there is unfortunately nothing we can do to assist in this scenario.

  In our experience, the details in tracking information for Mr. ******** orders indicate **** attempted to deliver these items ***************** appears that either the apartment building Mr. ******* lives in or the local post office has a policy of retaining packages at the local office for pick up if they are unable to deliver as opposed to leaving them behind.

  Whatever the case may be, I have checked the tracking details on Mr. ******** orders and can see that it has been updated to show that Mr. ******* has since picked up his items at the local post office. We are happy to see that he has received his items and wish him the best.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a dispute with Half Price Books regarding orders ******** & ********.I discovered that the quality of the two products I ordered was substandard before they shipped. I asked Half Price Books to cancel both orders before the orders shipped. Half Price Books failed to cancel the two ********* would be a hardship to return the worthless items to Half Price Books. It would be challenging to print return labels because I do not own a printer. I would have to travel to the post office and wait in line. I would have to pay out of pocket for mail tracking.Half Price Books is unwilling to issue refunds on the two orders unless I return the two worthless items. This policy is unethical.

  Business Response

  Date: 06/05/2025

  Mr. ****** did contact us to cancel his order after he placed it, however unfortunately the items were already processed and shipped out by the time we received his request. While Mr. ****** may feel these items are worthless, they have a combined value of over $60. We do require items to be returned to us to process a refund. This information is posted on our site and present in the order information Mr. ****** received.

  
  Earlier last month, Mr. ****** had another item he ordered from us, ********, where he also said the quality of the item was not acceptable and that returning the item to us was an undue hardship. In this instance, we decided to make a one-time exception to provide a refund without requiring him to return the item to us. At the time, we clearly stated our return policy requiring an item to be returned for a refund to be processed and that this was a one-time exception in the name of providing excellent customer service. Because we clearly explained this exception at the time, we are confident that Mr. ****** made his next two purchases with full knowledge of the requirement to return an item to us to receive a refund. As such, we feel it is appropriate for us to hold to our stated return policy in this instance.

  Customer Answer

  Date: 06/05/2025

  I am rejecting this response because:  I instructed Half Price Books to cancel the two orders before the orders shipped.

  Business Response

  Date: 06/05/2025

  Mr. ****** states he requested the orders be canceled before they were shipped. Our cancelation policy, posted at ******************************* under Order Status states that we cannot cancel an order due to the fact orders are processed upon receipt. That said, we do often attempt to see if a cancelation is possible upon the request of a customer, as we did in this instance. Unfortunately, although Mr. ****** may not have seen shipping action on his end, the stores that were fulfilling his orders had already processed them. In this sort of instance, it is necessary that a customer initiate and complete the return process to receive a refund. 

  Customer Answer

  Date: 06/05/2025

  I am rejecting this response because: 

  At the time I made my purchase, the Half Price Books website failed to disclose that the books in the Essential X-Men series were not in color. As of today, the Half Price Books website continues its failure to disclose that the books in the Essential X-Men series are not in color. Failure to make this disclosure constitutes a bad-faith approach to doing business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025, I ordered a HARDCOVER copy of The Boy Who Set The Fire, by ******** ******, in VERY GOOD condition, from HPB through ABEBooks.On May 5, 2025, I received a PAPERBACK copy of the book, in FAIR condition. When I contacted ABEBooks they stated that I would have to return the book at my own expense.Unfortunately for me, I forgot that HPB was the bookseller who did the same thing to me multiple times about 3 years ago. The seller systematically lists paperback books printed by *********************** as hardcover books. I expect a full refund PLUS a shipping label to return the book to *** at their expense.

  Business Response

  Date: 05/06/2025

  We are sorry to hear that the wrong edition of the book was sent for this order. We have received your return request via Abebooks. We will,as required, follow all Abebooks policies and procedures regarding returns.Because you reported your return request reason as the wrong item was received,you will receive a refund of your original order (item+shipping fee) as well as a credit for your return postage, upon receipt of the item within 28 days of your refund request. You can read the full details of Abebooks return policies here: **************************************************************************************************
  
  We are also sorry to hear you had a similar issue with another item 3 years ago. We strive to provide accurate listings for all items we sell.There are occasions where the listing software we use and the available listings on sites like Abebooks can result in a listing error which sounds like was the case in your experience. I can confirm that we have both paperback and hardcover editions of various ******************* books in our inventory throughout the country but again I am sorry that youve encountered this type of listing error on more than one occasion. We have shared this detail with our Online Sales and ********************** so they can investigate the issue.

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   Seller must clarify the meaning of "credit" for my return shipping cost. Because they use the term "refund" in another context in their communication, I assume that "credit" does not mean that I will be refunded the return cost. I do not think it is at all unreasonable for me to expect to receive a prepaid return shipping label. HPB made the error, not me, they should be the ones to pay for their error. I have already paid $23 for a completely worthless book, yet *** expects me to spend hours of my time and additional money at the post office to correct an error made by HPB?!

  Business Response

  Date: 05/06/2025

  To clarify, Abebooks requires the buyer to acquire postage and return the wrong item sent in their return policy. Upon receipt of the item, Abebooks processes a refund for the item and the original shipping fee paid by the customer. At that point, *********************** also applies a refund to the customer for their return postage in the amount of the original shipping fee. These details are published by Abebooks here: ************************************************************************************************

  As an independent seller on Abebooks we are obligated to follow their policies and procedures and do not set the terms of refund policy for the site. You can contact Abebooks with any further questions or concerns about their return policy here: *************************************************************. As mentioned before, we appreciate the feedback regarding the unique listing issues you've encountered and are reviewing our listings as part of our effort to provide as accurate listings as possible. 

  Customer Answer

  Date: 05/06/2025

  I am rejecting this response because:   Seller does not seem to appreciate that by sending me the wrong item, they have deviated from AbeBooks policy, which does not permit sellers to ship random items when they do not have the item listed. It is perfectly reasonable for me to expect them to agree to remediation that places the burden on the seller, who seem to think that contracts only exist to protect THEM.

• Initial Complaint

  Date:02/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My online orders are consistently canceled after *** has confirmed my orders. In some cases, my orders have been canceled days later. I could see this as a coincidental occurrence if it happened on or two times within a year, but this has happened at least 5 times within less than a year. At this point, this has become a pattern of history. On 2/14/25, I ordered 5 vinyl records online. I waited 2 hours with no electronic response through email to confirm my order. At this point the funds had been transferred but with no email confirmation. I thought there was an issue, so I called customer service. They stated, the order was flagged and put into a queue to be manually reviewed by an internal representative because the order (arbitrarily) exceeded $100. The supposed manager that I spoke to assured me that all 5 of my vinyl records had been processed with a shipping label attached and were on their way. He stated this after we went through my purchases that had been erroneously canceled in the past. He assured me that the previous 4 issues were just a coincidence. The next day, 2 out of 5 records were canceled I have been given a plethora of excuses as to why the orders were canceled that include:-They couldn't find the record.-The record was damaged.- Not sure what happened here - Our staff could be trained better.- Our online system isn't perfect.- Theft. Sometimes records are stolen from that store location.- Records are trickier to keep track of inventory-wise than books and dvds.I believe this company is realizing that they listed and sold these records without enough profit margin/priced incorrectly and are rescinding the sale, through online orders. I understand that they are in business to make money. I understand inventory issues. I understand loss prevention. I don't understand how you can lie to customers and get away with it. There is a problem with their online order fulfillment process.Thank you.

  Business Response

  Date: 02/18/2025

  We are sorry to hear about ******* frustration with his experience ordering from our website. ****** has placed 4 orders for LPs from our website in the last year, for a total of 17 items. Of those, we are happy to report that 12 items were successfully delivered. Our website lists items from our over 110 retail locations and two warehouses. These items are the same items that are available for sale if you come into our stores, allowing the ******* customer the chance to shop each stores unique inventory.

  As was explained on his phone call with our **************** team, sometimes between the time an order is placed on our site and the store can remove it from the sales floor to ship out, an in-store customer may purchase that item. There are also instances where someone may have stolen or misplaced the item that was listed for sale and the store becomes aware of this when they go to find it to fulfill the order. While we do take steps to update our inventory accuracy between the time it is first put out for sale, it appears from ******* experience that we are not meeting our **** on inventory accuracy for LPs. We will follow up with our *************************** to see what steps we can take to improve our inventory accuracy for LPs.

  Our systems are set up to try to find a replacement copy of an item that an individual store cannot fulfill. This attempt to find a replacement copy are the reason ****** *** not receive a cancelation notice for a day or two. In the case of ******* orders, unfortunately no other store has had a copy that could be sent due to the unique nature of the items he is ordering. Our systems are set up to immediately refund the customer for an item that is unable to be fulfilled, and our records show this has been the case for ******. We can assure him that these cancelations are not due to any attempt to deceive or cheat him but rather they are simply because the item he ordered has been unable to be fulfilled. We are happy to hear that ****** understands inventory and loss prevention issues and hope he understands that those issues mixed with the unique nature of the LPs he is purchasing from us are the explanation for the cancelation issue is reporting. 

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because a 70% online order fulfilment is not good business no matter how you attempt to reason. These "unique nature of items" is the reason that I'm attempting to purchase them.  As you boasted about the scope/size of your company, I find it difficult that you're unable to properly conduct inventory management. Either you're advertising a product that you are selling or you're falsely advertising a product. Much like a child that cries wolf, your actions have spoken louder than your words. Your response to my complaint is not only condescending, but it mirrors my initial concern. You are not conducting online business in good practice and your story is not truthful. 

  Business Response

  Date: 02/19/2025

  I'm sorry to hear you remain unsatisfied with our reply. We have been transparent with you in explaining what has happened with some of the items in your orders. You were refunded immediately upon our stores notifying us they were unable to locate the item you had ordered which is consistent to our policies stated on ******* and best practices for online fulfillment from retail locations. We can confidently state that your order experience is not reflective of the majority of our online orders which are fulfilled without issue. We have shared your concerns with our operations and online fulfillment teams for further evaluation regarding our online inventory management in the Vinyl category.

  Customer Answer

  Date: 02/20/2025

  I am rejecting this response because:   "We have been transparent with you in explaining what has happened with some of the items in your orders." This is a direct quote from your response. You have not been transparent with all the items, just some. These are your words, not mine. We cannot come to an agreement because you admittedly are not being transparent. 

  Customer Answer

  Date: 02/25/2025

  Although we are currently unable to reach an agreeable solution in the matter, I was willing to give the company another chance to potentially redeem themselves by placing another order in hopes that this order would hopefully be 100% fulfilled. However, I was completely wrong. On 2/24/25, I placed an online order for 5 items. My order was confirmed and the funds were pending. I waited over 2 hours for a response from Half Price Books to confirm the items were in stock and would be shipping. I then received an email from Half Price Books that my total order was cancelled. I contacted their customer service and was immediately transferred to a supposed manager. The manager stated that they would not process my order. I was told that they would not be processing any more orders that I would place. The manager would not comment any further, and then told me to "contact their legal team" if I wanted to place an order. 

  Why would I need to contact their legal team? Why would this escalate to a legal sense? Their actions seem a bit drastic and quite suspicious.

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, these people are not professionals. ****** **** **** ******, ****, they should not be in business. **** told me don't even bother coming back to our stores. You'll frustrate yourself. What kind of customer service supervisor is this. I'll File a complaint with with *****************************, and I'll write to the ceo. So unprofessional. I see while they'll go out of business

  Business Response

  Date: 01/08/2025

  We are sorry to hear that Ms. **** remains unsatisfied with Half Price Books. Ms. ***** initial complaint was that an employee did not provide their name when answering the telephone. Ms. **** was further frustrated that the employees she requested were not at work when she called back to the store.

  Ms. **** has had the opportunity to share her complaint with the Store Manager, District Manager, **************************** and **************** Director. When sharing these complaints, she was thanked for the feedback and assured that management has followed up with the employees at the store regarding phone etiquette and that while individual employees may not be available to assist her, all of our employees are willing to help. While it is unclear what else could have been done to satisfy Ms. ***** expectations, we remain thankful for her feedback as it provides us with the opportunity to improve the experience for all customers at our stores. 

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned four books for refund due to damage and wear. The damage and wear were not disclosed in the listings on the Half Price Book site. Followed their procedures for refund. Books received by them, per **** tracking (see below). Their "customer care" team is now demanding that I sent photos of the damage and wear before they will issue a refund. There is nothing about sending photos on their site. Furthermore, as I pointed out to them, a HPB emplyee sent one of the books costing $100 in a plan gray plastic envelope -- with no padding and without a box. The book was damaged (and was also a book club edition, not mentioned in the listing). Per their policy, I am due the cost of the items, sales tax AND original shipping.

  Business Response

  Date: 12/10/2024

  I can confirm that Mr. **** received a full refund for the items returned. The refund was processed on 12/8/24.

  Mr. ****** returned items arrived at our processing facility on 11/24/24. We apologize for the delay in processing his refund during this busy time of year. Mr. **** did contact us asking for a status update on his refund and informing us that his return tracking showed the item had been delivered to our processing facility. In an effort to expedite the refund process for the customer, we did ask if Mr. **** could provide his return tracking postage and any pictures he may have taken of the damaged items. While we did not demand photos or deny Mr. **** his refund at this time, we could have done better at explaining the process and stating that providing this additional information would simply help us process his refund more quickly. Subsequently, our warehouse team was able to process Mr. ****** returned items and we processed his refund on 12/8 and notified him as such.

  Sincerely,

  **** ******

  Half Price Books

  Customer Answer

  Date: 12/10/2024

  I accept the response and resolution.  Half Price Books should stand by the policies ****** indicated on  their site.  

• Initial Complaint

  Date:06/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order two books off *** on order number *********, and I only received one of the books. I ask *** to help intervene since they handle the transaction. Only for them to say they are waiting for the seller response in which they have not responded and just ignoring me. I like to send the book they sent me and be reimbursed for all issues with this transaction in which they breach themself and not trying to come up with a solution to solve this problem. I work at a **************************, and these books are for students learning. It's a shame that one of my students may have to go without a book due to no response to not sending the correct number of books order.

  Customer Answer

  Date: 06/25/2024

  This book is not coming to me, if you look at the **** tracking number it was delivered in ********, ******** not in *******, ** where my address is correct when I order the book to be delivered there.  **** delivered the item to the wrong house.  I should not be responsible for this because I had the correct address on it when it was order and never had this book in my procession.  Now I know that the book is not coming to me for good due to delivered at the wrong location by the **** fault.  

  Business Response

  Date: 06/27/2024

  This customer contacted us on 6/21 regarding the status of their order. We sent along the tracking information for both items the following day. We have been in ongoing correspondence with this customer throughout the week as they continue to claim we did not send the second item although we were able to confirm shipment and tracking information. Tracking information shows the first item delivered on the 21st and the second item was confirmed delivered yesterday, 6/26,within the promised delivery time frame of the order on Abebooks. If the customer wishes to return either item purchased or has other questions with their order we will work in accordance to the policies and procedures of selling on Abebooks.

  Customer Answer

  Date: 06/27/2024

  I am rejecting this response because:   They never communicated with me but only provided the wrong shipping information, until *** sent me the correct information, and the second book came from the post office yesterday damage in a plastic bag and the rip package along looks like the book got wet and pages are stuck together not fair or good in condition.  I cannot use this book; I was about to throw away and just not buy or communicate with this business and just let it go, but because all they do is lie and I see how they communicate with other customers on their reviews is a tragic business adventure that I hope soon go broke and close up until the owner grows up, communicate properly with their customers, and have their papers in order, and stop sending tracking numbers that are not correct and show delivery in a wrong location.  I believe that the owner could go back to business school and learn customer service skills because they are lacking in that area.  I bought several books with this company with no issues until now, and the way they treated their fellow customers I can see why people do not want to come back are even sell books to them for that matter. All, he had to do was apologize and try to work with me, I responded to him on *** if he looks at his messages, but I guess he has no time for that. The refund is not the issue anymore since I settle with ***, but I do think I'm owe apology, and he really needs to set down look over his records especially on *** where I communicate with him and learn to communicate properly with his customers.  Sad, a company treats not only a veteran who fought for his freedom and almost pay the ultimate price, but a person who is now trying to teach young children in a classical **************** roles on how to treat others in a fair, nice, and proper way, then the treatment I receive from this business.  If he can't apologize for this action, I will keep rejecting it, that's all I ask for right now to close this case, because he lost this customer and lost my respect on how he treats not only a customer but a combat military veteran. 

  Business Response

  Date: 06/27/2024

  We're sorry to hear that ************ remains unsatisfied with his order experience working with us. I have reviewed all 6 of the replies we sent him from his initial contact with us on 6/21 through the 25th. I am unsure why ************ continues to claim we did not provide him accurate tracking information as all e-mails sent include the accurate tracking information for the 2 items ordered, the second of which he confirms was delivered as expected yesterday. I am sorry to hear that ************ was not satisfied with the condition of the item he received. We will be happy to assist with a return in accordance with the return policies stated on Abebooks. 

  Customer Answer

  Date: 06/28/2024

  I have reviewed the business response and accept this resolution. I am going to accept the resolution, but I want the owner to understand that the first book he sent me was no tracking number and it came fast, because I bought two books from him, I thought that they would be sent at the same time.  The first book was no delivery confirmation and it show up on the 20th of June and completely shock me when the book was outside my door on the morning. I could lie and said I receive one book, but I'm not that kind of person.  I was confused because one of the books show a tracking number looking at my order and the other did not have one and I only received one book fast not knowing what was going on with the second book.  I contact them through *** and no response, but when I talk with ***, they told me to give him a two-day notice. When they send me a tracking number, the tracking number sent show the book that I order was sent to a door at ********, and I'm tried to figure what is going on, and if he looks at *** ****** he was contacted through *** and he did not respond to through *** like he supposed to, I do buy books from other people. If the person would have told me, we shipped the books in separate packages I would be fine.  The owner never responded through *** if we are following *** ******.  They refund me for one book already and apologized that the owner never contacts me through their system. If he checks **** on one of the tracking numbers he sent, he will see one of the tracking number show deliveries to a front door in *********  So, he does not have his tracking numbers in order.  This deal went wrong because he failed to answer questions because I was trying to research where this book is at.  *** saw me reorder this book from another seller, so that I can have a book for one of my students since I did not know where or what happen to second book.  *** replied and said that due to seller no response we refunded your book, send a correct tracking number and told me when it arrived. On June **************************************************************************** a machine and damage.  I can send this book if they want, with everything that I received from the post office to show the book was damage along a note from the *********** apologize for the damage book.  This could all be avoidable if the owner did the right thing.  I would of buy more of the same books from him if he handled the situation properly because I need more of the books I order.  Our school is growing, and we still used books which is one of the few schools using books since most of our other private school use resources from the internet.  Alot of bookstores are going under due to new technology.  You do not respond hateful on BBB because you think that you are a big shot.  I even left a phone number he could contact me through *** to even try to work this problem out.  I do have another bookstore now that I'm doing business with.  He could have sold a lot more books if he would handle the situation properly, but he missed a true customer who would have brought more business if he would have treated them properly than get rude and look at all the facts and responses through ***, most of this was misunderstanding that if he or she should investigate from all the response from all sources through *** could easily be handled, but he don't obey *** rules except their return policies.   But this business does not have to worry that I will never buy from them again. You really missed the **** on this one if you look at all facts and what was sent, why don't you look at the customer care form I uploaded and put in that tracking number and showed where that book ended up, you sent someone's else tracking number and that lets me know your house is not in order when you send the wrong tracking number to a problem that really went sour that did not had to happen.

• Initial Complaint

  Date:05/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to you to formally lodge a complaint against ************ retail store regarding an item that I purchased but never received. Despite multiple attempts to resolve the issue directly with the store , I have not receive the item or a satisfactory response. details of the purchase are as follow: ORDER # ********* DATE OF PURCHASE : 05/13/2024 ITEM : BACCARAT ROUGE 540 EXTRAIT DE PARFUM 2.4 ********* neckless AMOUNT PAID : $483.33 On 05/13/2024 , I placed an order for the aforementioned items through ************ website . the estimate delivery date 05/17/2024 but I only received the neckless as it was dropped at my mail box and we do have a key. The pictures I'm sending to you it says item 1 of 1 and it shows only grand total of $38.67 for the neckless. I contacted them right away to notify I only received the neckless but not the perfume on 05/17/2024 as of today's date the shipment of replacement is still arriving from **** as of today's date 05/28/2024 I have not receive the item . I have contacted customer service multiple times via chat , phone since 05/17/2024 , but i have not received satisfactory resolution . Each time , I was either given vague assurances or no response at all. Due to the lack of resolution from ************ , I am seeking your assistance in this matter . I request that ************ to issue full refund o the amount $418.50 plus tax at the earliest convenient. Attached to this letter , please find copies of the order confirmation and any other relevant documentation for your review .I appreciate your attention to this matter and look forward to a prompt resolution.thank you for your assistance. best regards,*****************************

  Business Response

  Date: 05/31/2024

  This complaint has been assigned to the wrong business, we are Half Price Books, not Bloomingdales.

  Sincerely,

  *********************

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have purchased several books on line and they are routinely advertised incorrectly as signed books when they are clearly not. When contacted they refuse to pay return shipping for the refund on the return. This error of misidentification of the book being signed and advertised as such occurs too often to be just an oversight or error.

  Business Response

  Date: 05/16/2024

  Thank you for taking the time to let us know about your experience shopping our products on Abebooks.com.I have gone through our order records and see the 3 orders you have placed with us this year and the subsequent returns youve made. I can also see our teams correspondence with you explaining the return policies in place on abebooks.com and the subsequent refunds weve provided on the first two returns you sent back.

  
  I want to reassure you that we follow all Abebooks.com policies and procedures for returns. As such,we issue a full refund upon receipt of returned items. If you initiate a refund with *** stating the item you received was not as described, you will receive a refund for the return shipping as well as your purchase once we have received the item back. Any other concerns with **** return policies will unfortunately have to be addressed with Abebooks.com.

  
  I am very concerned that you ordered 3 items listed as signed and upon receipt they were not signed. I have been in discussion with our Online Sales Manager and our IT team to determine how this would happen. We do list hundreds of thousands of titles to sell online and it is possible that an error would occur at the listing location or in our data uploads that would result in an item accidentally being listed as signed when that is not the case. That said, the frequency with which you experienced this is above the acceptable threshold for standard employee error or random glitch.

  
  As such, we are currently going through the entire system that lists our items on Abebooks.com to determine what could be the cause of this. I want to thank you for bringing this to our attention. We hope to identify the cause and rectify it in very short order however I did not want to delay responding to you until it was resolved. I will happily provide you an update when we are confident the issue has been addressed. In the meantime, if you are interested, you can shop with us on our own website, HPB.com, where we have a curated Collectibles section that includes detailed listing information and photographs confirming the status of the items for sale.

• Initial Complaint

  Date:03/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am attempting to recover my wedding rings which fell off into the *** dumpster as a fault of my own stupidity for trying to save books for my classroom from the garbage. The employee who asked me to leave did so very rudely, which I respected. I went back later to try to find my rings and the same employee would not have compassion on the situation to allow me to search for my rings and called security. I am begging that someone with more power than that employee allow me to search for my mothers wedding ring before the trash is picked up. You can watch me the entire time to see that I am simply trying to get the most sentimental item to me back on my finger. Please reply ASAP as the dumpster could get emptied and my rings would be forever lost.

  Business Response

  Date: 04/03/2024

  We are so sorry to hear about your lost wedding ring in our dumpster. Unfortunately, we are not able to allow people into our dumpsters for safety and insurance liability reasons, which is why the employee who spoke with you asked you to leave and did not allow you to re-enter the dumpster upon returning to the store. As was mentioned in our reply to your e-mail, we were able to confirm that the dumpster had already been emptied by the time we heard from you in customer service on Monday, however again we would not have been able to approve access to the dumpster for the same legal and safety reasons. We are very sorry for this regrettable incident.

  Customer Answer

  Date: 04/03/2024

  I have reviewed the business response and accept this resolution.