Complaints

This profile includes complaints for Atmos Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Atmos Energy

  PO Box 223705 Dallas, TX 75222-3705

• 

  Atmos Energy

  5808 Ashleyanne Cir Wichita Falls, TX 76310-1600

• 

  Atmos Energy Corporation

  200 Noah Drive Franklin, TN 37064

• 

  Atmos Energy

  1833 E 9th St Hopkinsville, KY 42240

• 

  Atmos Energy Corporation

  1002 E Main St Cortez, CO 81321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill for $578 from Atmos Energy for services from 12/30/2022 to 1/30/2023. Month before the bill was $122.41. The highest bill I've EVER had in approx 29 years was $239.41 and that was 12/30/2021 to 01/27/2022. The meter was almost 35 yrs old. Not a doubt that the meter was defective. Atmos came out 2/22/2022 took a reading and replaced meter. They even sent out another technician on Friday 2/24/23. He checked inside my home. He saw a small 4 burner stove and a hot water heater in garage. The hot water heater was about 1 year old. No leaks. I showed him the water meter and it showed no leaks. There are only 2 people that live at my address. One is 72 yrs old and another that is 56 yrs old. We use very little gas. House is heated to 69 maybe 70 degrees at most. After reading the meter twice, Atmos says the readings were correct and that I owe $578. Never did it occur to them that the meter might be defective after 35 yrs. I asked ******************* (last guy to come out on Friday 2/24/23) to save the meter that the Atmos guy that replaced my meter on Wed 2/22/23 took with him. ***** called me back that same day and said Atmos threw away my old antiquated defective meter. I wanted the old meter so I could have it tested. Why Atmos threw away that meter I have no idea. I told the guy that replaced the old meter that I plan on bringing legal action against Atmos and would like an independent source to test the meter for defects. My neighbors gas bill was about $200 but their home is 2 story and much larger sq footage. I bet there is not one house on my street with a $578 gas bill. Atmos owes me at least $400. I paid the $578 because I had to. They had every opportunity to test the 35 yr old meter but decided to get rid of it. There is no doubt in my mind that their 35 yr old meter was defective. I want $400 returned and not a ***** less. If they don't send me $400 I have every intention to file suit.

  Business Response

  Date: 03/03/2023

  The customer appears to have been under-read during the December bill cycle. The customer was billed for 118 CCFs from 10/29/22-11/29/22 when the average temperature was 56 degrees. The customer was then billed for only 68 CCFs from 11/30/22-12/29/22 when the average temperature was 50 degrees. When the another read was taken in 1/30/23 they were billed for 327 CCFs from 12/30/22-01/30/23 when the average temperature was 53 degrees. The customer sent a picture of the meter 2/21/23 and the read was in line with the prior read. A technician went out 2/22/23 and the read was again in line. No issues were found with the meter. The meter was then changed out 2/24/23 at the customer's request. The total usage from 10/29/22-01/30/23 was 513 CCFs. Last year the total usage from 10/28/21-01/27/22 was 364 CCFs. The year before that the total usage from 10/29/20-01/28/21 was 466 CCFs. The year prior to that the total usage from 10/29/19-01/29/20 was 481 CCFs. It appears the usage this year is in line with prior winter months in the home. Please call ************ for further questions.

  Customer Answer

  Date: 03/11/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They begin with admitting they can't read a 35 plus year old meter accurately 100% of the time. Am I not entitled to be billed accurately 100% of the time? All they did was to try to come up with 513 CCF's over 3 billing months, looks like they tried going back 4 or 5 yrs. They couldn't and this isn't horseshoes. I'll keep it simple and we'll compare this year to same time period exactly one year ago. Anyone with common sense can tell something went haywire on their January 2023 billing. $578 for 327 CCF's! They couldn't find another month of me using 327 CCF in all of my 29 yrs. using the antiquated meter. Exactly one year earlier the same January bill showed using 188 CCF. Ave temperature 46! Compared with this 327 CCF ave. temperature of 52! It's colder last year yet I used 139 LESS CCF! They stated"there were no issues with the meter,".and inserted that line positional where Atmos states one of their techs came out to read meter again, like he may have examined old meter. NOBODY examined the old meter. How would they know whether or not there were issues with the 35 plus yr old meter, obviously there are issues. I told their tech to save the meter because I wanted it tested by a third party. Atmos got rid of the meter that same day they replaced it. I know this for a fact-an Atmos employee told me it had been thrown away. An Atmos employee also told me I'm one in many who are complaining about antiquated meters over charging customers. There're making more on the old meters. This most recent bill I received from my new meter is $66.07 FOR 36 CCF!!! Imagine that, going from $578 to $66 the very next month AND BOTH MONTHS THE AVE. Temperature was the same 52 degrees!!! Again a little common sense goes a long way. I'm not going away. Atmos owes me $400 at least so if it takes a court to decide then so be it. Atmos owes me, period.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bills have been over $400 a month for the last 3 months. I am widowed, I live alone. I eat out most of the time. I do 1 load of laundry a week. I shower 2 times a week and keep my thermostat around 60. On January 5th I had open heart surgery. I was gone from my home 3/4 of the month. My daughter made an inquiry about my bills because I received one for over $500. They did lower it, but it was still over $400. My average bill is usually around $100 or less My daughter has been staying with me since I came home. She cooks every day and does laundry 3 times a week, showers every other day and my bill is $167.96. My last billing statement was $418.75.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/22) */
  The customer was over-read in error by a meter reader on 1/18/23. The customer sent a picture of the meter 1/30/23 which verified the over-read. The customer was then sent a corrected bill on 1/31/23. The customer's winter usage is in line with prior winters in the home. The heating unit is still consuming gas even though less people are residing in the home. Most heating units have safety measures to prevent them from being turned off completely in order to prevent pipes from freezing in the home in case of freezing temperatures outside. So even at a very low setting, your heating unit would be consuming gas as long as the temperatures outside were lower than the thermostat setting inside the home regardless of who is in the home. As long as the thermostat in the home is set at a higher temperature than the temperature outside the heating unit will be consuming gas regardless of the number of people in the home. For a billing history or more information on the account please call XXX-XXX-XXXX.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Atmos Energy for dates of service 12-22-22 to 01-24-23 meter reading **** to ****. My bill was $448.68 with my prev. bill being $173.99. I paid my bill, but I am questioning the outrageous increase. I took a pic of my meter on 02-17-23 and the reading is **** which does not make sense. I called Atmos on 02-17-23 and asked how they came up with my reading of **** if I have not reached those numbers yet and they said they estimated the reading. So my bill went from 96 CCF ********. **********/and average temp. of 57 to 264 CCF on current bill w/ average temp. of 54. That doesn't make any sense at all. I uploaded my meter pic and the credited me $207.77 to my acct. which is fine, but I'm not ok with how they figured out the credit. Here's how they did it.. For my dates of service for 12-22-22 to 01-24-23 they charged me ****CCF to ****CCF $ ****** which is still not correct because the ****CCF is from 02-17-23 not from the bill I already paid. My concern is how they are taking advantage of me as a customer and not charging me how they should. They are charging me how they feel like and just simply winging charges to shut the customers up. What they are doing to me is fraud because they are charging me for services and gas I have not even used. Yes they credited me, but not for the correct amounts because they don't know the correct amounts to credit me be they drastically over charged me. They have not made anything right with me and I am very unhappy with how they tried to fix things with my bill. They think that with the credit I would be happy? Well I was not because the credit was not for the correct amount. The amount they charged me for was still not the correct amount I used for the month. It should've been similar to the previous month because it's just my husband and I in the household, so it's not about to change very much. Atmos needs to be responsible for their actions!

  Business Response

  Date: 02/22/2023

  The customer was over-read in error by a meter reader on 1/24/23. The next read on 2/17/23 of a picture of the meter verified this. The customer was then sent a rebill 2/20/23 with a credit for the overage. For more information, please contact us at **************.

  Customer Answer

  Date: 02/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The credit was not the correct credit. They never should have never estimated my usage in the first place. They should've had someone actually come read the meter or take an average of my previous usage from my months prior. How can they credit me for a reading which was taken on 02-17-23 when my bill was for 12-22-22 to 01-24-23? They fraudulently charged me for usage which I hadn't even reached when I called and questioned my bill on 02-17-23. If I had not called to question my service charges my $448.68 would be taken with no questions asked and Atmos again gets away with committing fraud and taking advantage of customers at our costs because no one puts a stop to them. Their over charge to us as consumers is outrageous and despicable. Someone at Atmos needs and should be held accountable for doing this to us as consumers.

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been deal with natural gas leak at my current residence I've repeatedly notified the Landlord at ******** and Atmos Energy 3 times and up until my last report on 1-31-2022 did atmos properly assess the situation and take the proper procedures

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atmos cut off our heat during weather that was below freezing. We were not told by the sellers of our house that the heat was gas only. We thought our heat pump was electric. Atmos made no effort to contact us or leave a note when they disconnected the gas. We only found out after hiring a hvac contractor to fix our heat pump to find out that our gas had been cut off. We had already spent one night freezing. When I talked to customer service, I was told that they do not send notice when utilities are disconnected. We have never received a bill or a anything from Atmos.
  When I was on the phone with customer service I was even told that if they wanted to they could "refuse to reconnect service until we back-payed the bill". The bill we never received. And they said they were not able to reconnect service for yet another day where temperatures are dropping into the twenties again.
  It is against Tennessee Code for utilities to disconnect service without a fair policy. After further research I discovered Atmos was in violation of their disconnect policy which requires a 15 day written notice.
  

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/02/06) */
  The prior tenant in the home moved out 10/17/2022. Atmos Energy leaves gas on for a short period to allow the next tenant to put gas in their name. We also do not turn off gas when temperatures are freezing or below. When there is no request for new service the gas is scheduled to be turned off. The gas was then turned off 2/1/2023. The new tenant contacted us the next day to reconnect gas and gas was reconnected 2/3/2023. The customer was then back billed to move in date in October.
  
  
  Consumer Response /* (3000, 7, 2023/02/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Atmos energy disconnection policy states that they will mail a notice 15 days before disconnecting service. They never sent one against their own policy, as shown here: https://www.atmosenergy.com/static/*********************************co_resprights_2020rev_0.pdf.
  Also Atmos did cut our gas when it was freezing and below. On February 1st the low that night was 35 degrees. On February 2nd the temperature dropped to 29 degrees which is below freezing. Atmos did not reconnect until the 3rd.
  I do not accept the business response because they do not follow their own policy of giving notice and stating that they do not disconnect heat during freezing temperatures is a lie.
  
  
  Business Response /* (4000, 9, 2023/02/09) */
  Atmos Energy sends out notices 15 days in advance before disconnecting gas service due to non-payment. We did not have an active customer on file at this location. Gas is left on temporarily to allow new tenants to apply for gas service. When no new tenant requests gas service, gas is turned off and a tag is left on the door where applicable.
  
  
  Consumer Response /* (4200, 11, 2023/02/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I cannot apply for a service I don't know about. Atmos policy does not say notices are only sent for nonpayment. Obviously Atmos had the address of my home so they had the ability to reach out but decided not to. If I am not considered to be a customer to Atmos without claim to the protection and rights to the policy why am I being back billed for $650? No one can explain why Atmos refuses to communicate openly with me. One notice from Atmos and this all could have been avoided.
  When our service was cut off there was not a tag on the door. "Leaving a tag on the door where applicable" is vague and apparently subjective. My home has doors I'd like to know why none of them were "applicable". My husband had to miss almost a whole day of work and hire a hvac contractor for $95 to fix our hvac when the only issue was that Atmos would rather send someone out to cut off service instead of mailing a piece of paper.

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 22th 2022 at 5pm, Atmos energy turned off our gas on the coldest night of the year in our area. I'm a longtime customer and my family and I were in a cold home and the only excuse I got was they're trying to resolve the issue. This happened 2 yrs ago and we had to get a hotel room. This needs to be addressed to Atmos not to do this to customers.
  

  Business Response

  Date: 03/21/2023

  Business Response /* (1000, 5, 2022/12/27) */
  A technician responded to a low pressure no gas order on 12/22/2022 at 10:15pm and noted low pressure due to high demand on system caused by weather. The technician left gas on and spoke to the customer.

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 28, 2022, I received email from ATMOS Energy advising statement ready. I was flabbergasted when I saw the amount. 5 times the norm. It was for $216, normally in summer less than $50 as I live in a 1600 sq ft home ALONE with gas water heater and gas stove and keep my house cold. I do have gas heat but Dallas temps were still in the upper 90's at that time. I immediately called ATMOS. Asked for tech to come out because there's probably a leak. The tech came out that evening and he said this OLD meter is leaking causing the issue and he changed it out. He told me to call for adjustment on Monday since it was Friday. I called on Tuesday and put in request for adjustment and was told to stop auto pay and they'd get back with me. I stopped auto pay immediately after call. I still haven't heard back from ATMOS. Well today November 14th I get email thanking me for the $216 payment. How could that be when I haven't heard back about adjustment AND I definitely turned off auto pay. I called this morning at 8:00am. Talked with rep ****** who was totally useless, TOTALLY!! I asked for supv and was given ***** #XXXXX Account Supervisor in Waco. I explained the whole thing over to her AGAIN and she said an adj was given. I was surprised and I asked how much. She said "$0.07". Yes 7 cents. I told her there was some mistake and she said nope and that they had been underbilling me. I asked her to explain. She couldn't, just said that was what the notes said. I refused that and asked for a manager. She had to take a callback for manager. It's 6pm and I've had no call from ATMOS. I've sent LinkdIn and Twitter posts to ATMOS company officials and Twitter is next. but this needs to be resolved. How could they put in request to my bank for payment when I stopped auto pay without a doubt and why was I never contacted regarding leak and adjustment. This is such poor customer service. I need this resolved and I need someone to contact me.

  Business Response

  Date: 03/07/2023

  Business Response /* (1000, 5, 2022/11/15) */
  We have reviewed the customer's history. We billed the customer for 118 CCFs on 10/19/2022 following a month of a low estimation. The customer called 10/21/2022 and an agent opened a leak order and suspended his auto draft until 11/11/2022. A technician went out 10/21/2022 to investigate and found a small leak on the meter threads on the outlet swivel. The tech replaced the meter completely and added a wireless meter reading device to the new meter. Based on the confirmation read by tech, billing rebilled the customer on 10/26/2022 but allocated the consumption better for historical record, which charged him an additional $.07 due to the GCR. Billing then adjusted off that $.07. So the customer received another bill with the corrected allocation and basically the same amount.
  
  The customer's auto pay kicked back in yesterday and drafted the full amount. The customer called back into the call center yesterday and they opened up a case for the account to be reviewed.
  
  Looking over the total yearly usage, it does appear slightly higher than normal. When looking at normal usage between July and October months, it looks like the customer was billed for around 100 CCFs more than normal. We have adjusted off the amount of the bill from 10/19/2022 for 118 CCFs which was $216.12. The customer now has a credit for that amount on the account and this makes the overall usage more in line with average years. For additional questions please call XXX-XXX-XXXX.
  
  
  Consumer Response /* (3000, 12, 2022/12/01) */
  Today is 12/1 and I haven't received my refund check in the amount of $241 but i have received a new new bill for $40 on 11/17 due 12/1, today. I talked to Atmos and was told to give it to 12/6 for refund check to be received so it hasn't been mailed out yet. I have nothing good to say beyond this point. Will keep you posted if/when I finally get my refund check.
  
  
  Business Response /* (4000, 15, 2022/12/07) */
  A courtesy adjustment was done on 11/15/2022 for $216.12. It was marked to be printed out in a refund check the next day. However, the customer's bill cycled on 11/16/2022 and the new charges were $257.01 for 173 CCFs of gas. That included 14 CCFs on the old meter and 159 CCFs on the new meter. These new charges absorbed the credit on the account so no refund printed.

• Initial Complaint

  Date:11/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atmos energy is literally the only company that we have available for Gas in my area.
  I have been struggling recently with paying bills due to unforeseen illnesses etc so I was put on a payment arrangement. I had been paying the payment arrangement just fine without any issues until now. I was advised when setting up the arrangement that if I was unable to make the payment to call and they would be able to assist with additional arrangements to help, just be sure that I do not break the arrangements.
  This morning I called to let them know that I was not going to be paid until next week and that I needed to move out the payment arrangement. I was advised that this was something that they are unable to accommodate although it was on a recorded line with an agent that they would. I asked to speak to a supervisor that continually over talked me when I was attempting to vent my frustration with the issue. I asked to be transferred to someone else and was told they could not do that either.
  The entire country is going through a trying time with finances and inflation and it baffles me that Atmos Energy is not willing to assist customers with the bills when they are trying to stay a float.
  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/10) */
  We are systematically unable to change the due date of the installment plan. The installment amount plus current charges is always going to be due by the due date. Since no payment was made by the due date the installment plan has been broken systematically. If you require additional installment plan options please call 888-286-6700.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a notice on bill that it was a final bill, so we called Atmos and were told that an account was opened using our address, the people moved out and our service was being cut off. We have been with Atmos 19 years since we got our home, we never consented to new account, cut off nothing was ever told to us. We were told it was resolved case number opened but it was not. Monday the gas company was at our home to cut off gas. We called again after Atmos was at our home ready to cut off gas. I was told by a Supervisor (Shawn), that this can happen and I asked what would we be charged and would there be fees to open new account. He then waived fee and said everything would be ok and could not tell me what I would be charged since the last bill in Sept. I felt as a consumer that none of this was our error and Atmos did not resolve their issue they opened a new account yet are not able to tell us what we owe. I don't feel comfortable knowing that Atmos can open accounts under my address without verifying then not being able to resolve their issues without turning gas off.
  

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2022/11/10) */
  It appears we had a customer call 8/24/2022 to schedule transfer of service and advised the home was being demolished. They gave us the incorrect address and a move in was done and then a service order to pull the meter was issued. The final bill was then sent to ****** ****** on 8/26/2022. Anyone can request new service at any address in our system, customers only go through identification steps if the address has a past due balance. We apologize for the error. The account corrections were made and service and billing reestablished.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It began on 9/2/22 and concluded on 9/20/22. The attached file (my letter of complaint to ATMOS) will show the date of all transactions, interactions, and correspondence with ATMOS representatives.
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/10/06) */
  We responded to the Railroad Commission complaint this week regarding this issue. The customer was incorrectly billed for usage from the old read on
  the old meter of 9757 to a read of 0 when the meter was being changed out. We have corrected it so the customer is only being billed 9 CCFs from a
  read of 9748 to 9757 on the old meter and 4 CCFs on the new meter for a read of 0004. The new balance is $44.53. The bill will generated 10/5/22 and is due 10/20/2022.
  
  
  Consumer Response /* (2000, 7, 2022/10/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)