Music Store
Lone Star PercussionAbout
Important information
- Additional Info:BBB Serving North Central Texas initiated an investigation into the marketplace practices of ZNK Partners, LLC d/b/a Lone Star Percussion after an influx of consumer complaints and BBB Scam Tracker reports were received suggesting that the company may have discontinued operations in late 2022 with no communication to consumers with outstanding orders or those under monthly rental agreements. Some of those consumers claim that they are still being charged by the business and are unable to contact the company by phone or email.
BBB has confirmed with the Texas Secretary of State that ZNK Partners, LLC has not yet been dissolved. In addition, BBB has not been able to confirm the filing of a bankruptcy by ZNK Partners, LLC.
Furthermore, signs on the Dallas-location doors claim that the showroom is "currently closed due to company restructuring" and their website is no longer active.
The business was not responsive to the consumer complaints nor any of BBB's inquiries and the investigation was closed on February 21, 2023.
Before placing an online order, check out a company online at BBB.org and consider these BBB Tips for shopping smart online: https://www.bbb.org/article/tips/14040-bbb-tip-smart-shopping-online In January 2023, BBB notified Lone Star Percussion of concerns in consumer complaints regarding the company's marketplace practices. Specifically, BBB identified a pattern of complaints where consumers alleged that:
* They ordered and paid for a product that has not been received
* Are unable to contact the company; phone is not answered or not in service
* Website is still advertising products and accepting orders
BBB requested the company's voluntary cooperation in eliminating the identified pattern in consumer complaints by providing a written response outlining the steps the company will implement to avoid future complaints of the same or similar nature.
As of February 21, 2023, Lone Star Percussion has failed to respond to BBB's Inquiries regarding the pattern of complaints.
Business Details
- Local BBB:
- BBB serving North Central Texas
- BBB File Opened:
- 2/23/1996
- Business Started:
- 7/1/2000
- Business Started Locally:
- 1/1/1978
- Alternate Names:
- ZNK Partners, LLC
- Business Management:
- Jeff Nelson, President
Additional Contact Information
- Principal Contacts
- Jeff Nelson, President
- Customer Contacts
- Jeff Nelson, President
- Shawn Schietroma, Director
- Fax numbers
- Primary Fax: (214) 340-0861
- Social Media
Additional Information
- Business Categories
- Music Store, Piano Tuners
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