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Business Profile

Motor Scooters

Veloz Powersports Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Superior Powersports, also known as Veloz Motor Sports, regarding a failure to issue a full refund for a product that was returned in accordance with their policies.Details of the Complaint:I purchased a Vitacci 49cc Fighter Pro Scooter "12inch tires" from Superior Powersports via a layaway plan.The full balance was paid, and the scooter was delivered to me on February 12, 2025.Upon receiving the scooter, I immediately reported significant defects and requested a return.The company approved the return, and the scooter was picked up on February 28, 2025.I was initially promised a full refund; however, after patiently waiting, I was informed that only a partial refund would be issued due to their "refund window" policy.The company was fully aware that I was on a layaway plan and did not release the product until the full balance was paid, making their reasoning for withholding funds unjustifiable.Attempts to Resolve the Issue:I have reached out multiple times requesting the refund, but my concerns have been ignored or met with inconsistent responses. My bank has also been involved in attempting to dispute the transactions. Despite providing clear documentation of their refund commitment, the company has failed to honor their original agreement.Desired Resolution:I am requesting BBB intervention to ensure that Superior Powersports and Veloz Motor Sports honor their full refund commitment and process the return properly. I seek the immediate return of $1279.85, as I did not receive the functioning product that I originally paid for.Attached, you will find supporting documentation, including:Screenshots of email correspondences.Confirmation of the product return and pickup.Statements from the company acknowledging a refund.I appreciate BBBs attention to this matter and look forward to a resolution. Please let me know if any further documentation is required.

  • Initial Complaint

    Date:01/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought moped and want run

    Business Response

    Date: 01/17/2025

    Thank you for your patience. We have ordered the new carburetor for your scooter.

    The manufacturer has informed us that they are experiencing a high volume of orders and there may be a delay in shipping. We will continue to monitor the status of your order and will send you a tracking email as soon as the carburetor ships.

    We apologize for any inconvenience this may cause. Please let us know if you have any questions.


  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 125 Apollo dirtbike from them on April 20th from ******* online and this bike came broken so I figured it out not wanting to use my warranty just yet so I fixed the stater and it ran for about 1-2 days and broke again this bike has been nothing but a problem I 100% for sold a lemon and there is no way to contact them and form the review Im seeing it dont seem like contacting them will get me anywhere this is ******** excuse my language but Im still making payments on a bike that is completely s*** since day 1. Even the delivery driver left it on the sidewalk out front couldnt even help me bring it up to the house. I fixed the stator 2 times I fixed the sprocket because the chain kept falling off and got jammed in the socket even after I tightened the chain, it was missing bolts and then when I drove it almost every bolt came out so I replaced some of the bolts but theres so ***** missing bolts and continuous problems I dont even wanna try to fix it again and again and again its a brand new bike and I want either a refund or I want a new bike please and thank you. I work very hard for my money and I do not appreciate how I got treated

  • Initial Complaint

    Date:06/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A motorcycle was ordered and paid for, a Title and bill of **** was never sent. I have sent them the Vin number of the bike along with the order number on several occasions to the link they provided to request the documents. They do not answer their phone, or emails, they seem to have several numbers disconnected now. I can't registered the bike in ******** without the title paperwork.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $1759.85 on 5/10/24 for a ***** 250cc street legal enduro bike. Paid extra for assembly and testing prior to delivery. Upon delivery, numerous things came broken, the parts are garbage, the valves need to be adjusted, the fairings are almost entirely broken all the way around and rigged on, so badly that they shake as the bike is on, making you wonder if theyll end up as a danger. The wires were literally burnt upon delivery before first start, waiting to cause a fire. The business has stopped responding to my emails on the claim matter, even though there is supposed to be a warranty on the assembly, and the actual parts on the bike. Neither one has been fulfilled. Also, I was charged an extra 25$ for a notarized title I have yet to receive. Its not street legal without one, but yet its extra? False advertising, unprofessional, and terrible quality, from Veloz and superiorpowersports. Horrible people. All about taking ur money and unfulfilling promises on their end all day long. Dont buy from them!

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two ATVs from Veloz Powersports, **** (Superiorpowersports.com) for Christmas for my twin boys and they both can with missing parts. One ATV carrier bearings was no good so the chain didn't stay one and the other one caught on fire and burnt while no one was on it. But my kids were staying about 10 feet away. Luckily the gas tank didn't blow up. I mailed and called these people but they do not reply to anything.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 atv 150cc fir my kids Xmas. One is broke and and won't shift. We asked for the bike to be fixed at there cost but they claim it isn't warranty. The bike has a 39 min run time before the clutch and transmission slips

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a TaoTao Pony 50 from this merchant through ******** however ******* was only used to facilitate connection between me and the merchant. I was supppsed to receive a MCO/MSO from the merchant so I can title my vehicle but have not, I have contacted them to retrieve it but they insist I need to contact ******** ******* has told me they only made the seller be able to access *******s database to find more customers, and they have nothing to do with the merchants stock, or the items involved with any purchase, they only helped complete the transaction. So Im this essence Ive been refused my MSO/*** and I cannot get it from the company and Im trying to obtain it.

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a broken used bike. They told me they will come pick it up and I will get a full refund bike assembly and shipping. Once they received it they refused to refund me my full amount. I have emails stating that they were going to refund me 100%. I have videos and pictures of the used bike I was sent.

  • Initial Complaint

    Date:08/23/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a TaoTao scooter on 4/25/2022 was delivered two weeks later and worked fine till last few days when the back wheel wont spin. Have contacted customer service several times about the issue with not much help. The scooter should have not just stop working from normal use at just about 3 months.
    Currently at the mechanic and was told the wheel mechanism is faulty and might cost as much as the scooter price to fix, I tried asking superior powesports for some sort of credit or refund so I can scrap the scooter and purchase a replacement. Nothing so far, just got email to send pictures and that tech support will follow-up. Not much to follow-up when the scooter sold was defective.

Veloz Powersports Inc. is NOT a BBB Accredited Business.

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