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Business Profile

Money Orders

MoneyGram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Reviews

This profile includes reviews for MoneyGram's headquarters and its corporate-owned locations. To view all corporate locations, see

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MoneyGram has 15 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 66 Customer Reviews

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    Review Details

    • Paul W

      Date: 07/21/2025

      Ild give a minus if I could. Do not use moneygram to send overseas. They are not honorable after my years of sending online after being scammed they made a very bad decision of closing my account after one incident with a scammed Im citing a very unfair business practice against me when someone else scammed and stole from me Moneygram should be banned from any financial in ************* I hate it when a large business abuses their position. Im pretty sure they will excuse or simply lie about what I different All I did was report this scammer who got into our ******** Moneygram USA should close you I'll bet I'm not the only victim Everyone should push to get rid of these people bad businesd

    • David M

      Date: 07/15/2025

      **************** is awful. They sent me a letter saying I have unclaimed money from 4 years ago, and it's about to be turned over to the state. I called them and gave them all of my info they requested, and they said it'll be refunded to my bank, which was closed around that time also. He continued to tell me, "it's fine, they'll give it to you." Which is false, I worked for a bank for several years, and that is not what happens. Company is awful,

    • Tavarius C

      Date: 07/06/2025

      I sent money to myself and went to pick it up from MoneyGram they rejected my picked up and took my money they've giving me the run around about my money saying it's been refunded then tell me today that if I receive my money back it's going to be on a paper check in ten business days which it's been since June 20th that this happened I'm going to file a suit against them this is out of hands

    • Marie D

      Date: 05/31/2025

      MoneyGram IS RISKING LIVES Funds meant to arrive in minutes have been in transit for 72 hours with no way to cancel, amend, or retrieve them , while my loved one desperately waits in crisis.This isnt just bad service. Its DANGEROUS .Do NOT trust them with emergency transfers!!!!

    • Tatiana K

      Date: 04/10/2025

      If you are in **, pls be aware NOT to use MONEYGRAM!They gather all your info in **, incl. B/D, n.a.m.e,the recipient info. outside the **, and they without any explanation/OR referring to the law clause, disable your a.c.c. without any explanation given to the US clients. Their customer support is located in ****/PH, spent 1 hour talking uselessly with CS not giving me any explanation of why my a.c.c. is disabled, after you share all your sensitive info w. them. They refer you to go and pay cash(! ) in their MG locations physically.what they wrote me , standard write off:customerservice 2:49AM "Thank you for contacting us. We appreciate the opportunity to ******** your communication with MoneyGram you indicated that you were unable to access your online profile.We have review that details and our records show that your profile was disabled. In order to meet our compliance requirements, MoneyGram actively reviews transactions and profiles and may put restrictions in place. Due to security reasons we are unable to reopen your profile or provide detailed information on our verification process.When legitimate transactions are disrupted, we hope that our users understand that these inconveniences are the result of our dedication to protecting them. Upon careful verification and consideration of all the details, we advise you to use one of our agent locations. A list of locations can be found at ****************************** upon clicking "Find a Location". We acknowledge this isnt the outcome you may have requested; however, this decision has been made after careful consideration, and we apologize for any inconvenience this may cause you.If you have any questions or concerns, please do not hesitate to email us at:Sincerely,A.de.wa.le ********************************

    • Elizabeth s

      Date: 04/02/2025

      It clearly stated on my receipt it will post in 4 to 6 hours but now it's gonna be 3 to 4 days I want my fee back!!!

    • Paulette M

      Date: 03/30/2025

      Very poor. I sent my son a moneygram for his birthday in *********. Unfortunately I did not retain the receipt with the transaction number. I have been unsuccessful in obtaining a number from either the Agent nor the Moneygram organization. In other words I am out the money and it is sitting in no man land since March 3rd.I am disgusted with Moneygram and their lack of service. Do NOT use this method of transferring money to anyone!!******** *********

    • KeishaMercury

      Date: 11/27/2024

      Before blocking my former account, I think one of the person's I sent money to, I think sent money to me later on. But, I did not collect this person's money soon. So, I was sent this money not via this business...Then, I think I sent money to this same person. But, I think this transaction was canceled.Why I can't use my former account?....This entity will not unblock my former account. I was the one sending money mostly...

      KeishaMercury

      Date: 12/04/2024

      Updated:Before blocking my former account, I think one of the person's I sent money to, I think sent money to me later on. But, I did not collect this person's money soon. So, I think on behalf of this person, I think someone sent me this money via Walmart...Then, I think I sent money to this same person. But, I think this transaction was canceled.Why I can't use my former account?....This entity will not unblock my former account. I was the one sending money mostly...

    • Maco V

      Date: 09/24/2024

      ****************. App is frozen for days. Sent money for a week now and they never received it. No response. No communication. Holding people money during time of thier desperation.

    • Jonathon D

      Date: 09/21/2024

      MoneyGram has been down for days no telephone number, no app, no website, I can't pay my rent and other bills I'm inquiring late charges because of all this that I cannot afford this is terrible are they out of business, I paid cash through cvs fory rent like I always do my landlord is calling me it's not fault there needs to be something done about this

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