Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at **************'s ER for dehydration on 12/09/2023. The financial representative informed me of a program that allowed me to pay a set amount up front, then the hospital would be responsible for the remainder, including the ** scan I was refusing due to finances. After verifying that this would mean I would not be responsible for the radiology bill, I accepted the offer, paid the upfront costs, and got the unnecessary scan. I am now getting a bill from collections for the ** scan, which should have been directed to the hospital, not me. I have been unable to get in contact with someone who is able to find the representative who spoke to me about this and get the issue resolved. The hospital continued to offer a payment plan until they could "find" whoever I spoke to, which never happened. If Singleton could reach out to them and demand their attention to the issue, that would be great. I made it clear that I cannot pay this. The representative made it clear that the hospital would. This should not be my bill. Please direct it to the responsible party.

  Business Response

  Date: 05/07/2024

  Hello *******,

   

  Upon review of your account, I see that you have already spoken to our Patient Experience Team and paid the balance in full. If you have any further questions please do not hesitate to reach out to us.

   

  Thanks,

  Client Relations Partner

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a CT at **************** in ****** ** on 12 12 2023. This complaint concerns the Radiologist reading fees and not the Hospital fees. As far as I can tell, this Company does not have a toll-free number, email address, or any other way to contact them. I do not have a long-distance plan for my home phone. I am and have been disabled since 2004 and on ******** and ********* ******** ruled do not allow the provider to charge me, they have to accept the payment that ******** provides. I have already had 2 MRI's that I expect them to try and charge me for. If the Company does not wish to spend the money for a toll-free number, they should at least provide an Email address for customers to use. Since I can receive dozens of Xray's, CTs, and MRI a year, I cannot afford to pay money when their agreement with ******** is not to charge.

  Business Response

  Date: 04/02/2024

  Good morning ******, thank you for bringing this matter to our attention. I have located your account and confirmed secondary insurance was not billed for the date of service listed on your statement. I have updated the charge and billed to ********* Please disregard the statement you received. Should you require any additional assistance our billing department can be reached at ************. Thank you for allowing us to resolve your account. 

  Business Response

  Date: 04/02/2024

  Good morning ******, thank you for bringing this matter to our attention. I have located your account and confirmed secondary insurance was not billed for the date of service listed on your statement. I have updated the charge and billed to ********* Please disregard the statement you received. Should you require any additional assistance our billing department can be reached at ************. Thank you for allowing us to resolve your account. 

  Customer Answer

  Date: 04/02/2024

  I am rejecting this response because:   I would like an answer to my problem calling them. As you see by my phone bill, I pay $69.05 for phone service, No caller ID, No long distance, no nothing, just a phone and a wire. Most respectable Companies offer toll free numbers and many offer Email contact, Face Book contact, or other means to contact them. I do not believe it is a hard thing to offer Disabled persons a way to contact them at no cost to fix errors they could have fixed before it became a problem. I really do believe this is a reasonable accommodation that a Medical Provider should provide their customers.

  Business Response

  Date: 04/16/2024

  I apologize that we do not have toll free numbers but if you have any further questions on your account, you can email ***************************** for assistance via email. Thank you! 

  Customer Answer

  Date: 04/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the billing practices of Singleton Associates. I was first contacted by the *********************** ***************** about an outstanding amount owed to Singleton Associates. I had no business dealings with this organization, and had never received any type of statement or contact from them prior to being contacting by the collections agency. After significant digging and research I discovered that they are a secondary billing for Radiology. I had a Calcium Score test done, and was told by my Cardiologist and the testing facility that it was a self pay test with a one time fee of $79. No bill was filed to my insurance company, and no indication that there would be radiology fees. I re-contacted all parties and no one understood why I was being charged by Singleton Associates. I have contacted them directly twice, and initially discovered that they had a 6 year+ old address for me. If they were supposed to bill me, wouldn't the testing facility have given them my current address? They told me on Jan 11th that they would rebill the facility and that it must have been a mistake. It would be resolved in ***** business days. And to ignore anything from collections during that time. Today, 3/25/24, I was contacted by the collection agency again. They had no updates from Singleton Associates. I once again contacted them directly and they are saying that the initial ***** days was for them to correct the bill and now there is another ***** days of waiting for it to be processed by the facility. I do not owe this money. This is a problem with their billing process and any agreement they have with the facility for the Calcium Score test. They should not be billing and having the patient harassed by collections and the stress associated with that.

  Business Response

  Date: 05/01/2024

  Hello *****,

   

  We apologize for your experience and can confirm that your exam was not to be billed to you. We have corrected the error on our end. Your account now reflects a $0 balance. 

   

  Thanks,

  Client Relations Partner

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very frustrated by this company and am considering what steps to take next if they do not make it right. I have submitted my insurance information to them via email, certified mail, and in person. They refuse to bill my insurance and instead, continue to send me threatening letters saying they are going to place the balance on my credit. They need to bill my insurance. Acct # is: ***********. Insurance is ***** and they have confirmed receipt of my email.

  Business Response

  Date: 04/25/2024

  Good afternoon *******. Thank you for bringing your billing issue to our attention. We are currently reviewing your account and have placed a hold to prevent any further collection activity. Once we have additional information we will respond via this forum. Thank you! 

  Business Response

  Date: 05/03/2024

  Good afternoon, After further review of the account it appears that ***** was termed on 10/31/2023 and new coverage did not begin until 02/01/2024. If you wish to provide additional insurance coverage for this date of service, please call our billing department at ************. We look forward to speaking with you. 

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Rose ******* and Singleton Associates for continuously billing for a $440.00 bill for a mammogram I received in June 2023 at ***** Mammography in Las Colinas, **. I have contacted them multiple times since the billing started in July or August of 2023. I have provided information and verified my insurance coverage and the billing address of the insurances. I have contacted ******** and my other insurance. ******** indicate they had paid the claim. The secondary insurance advised no claim was ever sent to them. i have emailed the *** multiple times to ****************************** Account # ***********. I am being billed $440.00 by Rose *******/Singleton Associates for a mammogram that I received in 6/2023 . I am on ******** and have a gap policy as well. A basic mammogram is covered by ********. It is preventative care. I have been calling since July trying to get this straightened out and all I get is the run-a-round and more bills each month. I need them to stop billing me as mammograms are covered. I have contacted ******** and they have paid whatever they cover, I have contacted my secondary insurance and was told they have never received a claim form Singleton or Rose *******.. I have emailed the *** to Singleton Billing several times and they claim they didn't get it or give them more time to get it. The fax # for Singleton ************ is busy no matter what time day or night I try to fax. I need this resolved and ensure they don't put this on my credit report.

  Business Response

  Date: 02/16/2024

  Hello ******, 

  Thank you for reaching out and expressing your concerns. We have reviewed your account and found your insurance has your last name listed differently than we have in our system. We updated last name and rebilled insurance. Please allow ***** business days to reprocess claim, if you have any further questions please feel free to call us at **************

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $121.33 after having a procedure at the Hospitals of Province. I paid in full before my appointment so I was surprised to receive another bill that I was not told about. I couldn't find any information online about them which scared me. I eventually decided to make an account with the bill collector website and see if there was any additional information as the bill had none. I was able to then see what the bill was for and felt a little more comfortable about paying it as I assumed this was just another surprise bill and was scared about the consequences of not paying it. I then proceeded to follow the online instructions on how to pay and a warning popped up of suspected fraud. I've never seen a warning like that and made sure to record and take screenshots of everything. I've now received another bill stating that it will go to collections so I tried to pay again. It still sends me a pop up stating that there is suspected fraud. I have no idea what steps to take next. If anybody plans to contact me please send an email to the provided address and do not call.

  Business Response

  Date: 02/08/2024

  Hello *********

  
  Thank you for reaching out to inform us of your concern regarding **** received. We have reviewed your account and found the error you are receiving is due to a banking error from your banking institution, please reach out to your bank to obtain more information regarding error. When this is resolved you will be able to make payment on account. If you have any further questions or concerns, please feel free to call our billing department at PH#: ************.

  Thank You.

  Customer Answer

  Date: 02/08/2024

  Do you have an email or an ******* address? Something to prove that this isn't a scam? My fear is paying over the phone with a credit card and my information being stolen. I've just called my card and there is no issue with my account. 

  Customer Answer

  Date: 02/12/2024

  I am rejecting this response because:   

  Do you have an email or an ******* address? Something to prove that this isn't a scam? My fear is paying over the phone with a credit card and my information being stolen. I've just called my card and there is no issue with my account. 

  Business Response

  Date: 02/15/2024

  From: ************************* <********************************************; **** Sent: Wednesday, February 14, **** 2:41 PM**** To: Complaints <******************************************>; Client Relations <*******************************>; ************************* <*****************************************>**** Subject: RE: You have a New Message from BBB serving North Central *****, Consumer Complaint #********

   

  Hi @*************************,

   

  This is for RP *******. Thank you!

   

  Kind Regards,

   

  *************************

  Client Relations Partner

  Business Response

  Date: 02/16/2024

  Thank you so much for reaching out and bring this to our attention. This has been sent over to out internal billing team and you will be receiving a call or an email from our Patient Experience Team to discuss this matter further with you. We look forward to finding a satisfactory resolution.  Please note that Singleton Associates, PA performs the professional interpretation for radiology exams done. Your bill is for the radiologists professional assessment of your imaging. The hospital or imaging center send you a separate bill for the technical services provided at their location
  
  
  If you happen to have any additional questions or concerns please feel free to reach out to our Patient Experience Team at **************. 
  

  Business Response

  Date: 02/19/2024

  Good morning,
  
   
  
  Please disregard. This was meant for internal use only. Thank you!
  
   
  
  Kind Regards,
  
   
  
  *************************
  
  Client Relations Partner

• Initial Complaint

  Date:01/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from Singleton Associates without ever receiving a bill. I have never heard of the company nor have I ever used their services. Per the collection letter I received it appears to be some sort of radiology firm, but my insurance EOBs do not reflect any charges from them, nor have I ever provided my insurance information to them. The first and only contact I received from them was via a collections bill.I have never received any calls, voicemails, texts, nor emails regarding an attempt to collect payment. Furthermore , I have never received a bill in the mail. Other than this collection letter, I am unaware of any charge or services charged until the collections bill showed up in the mail.(including the reason why it was charged) until the collections bill showed up today.

  Business Response

  Date: 01/30/2024

  Hello, thank you for your inquiry. After further review of your account, I show we have sent a total of 4 statements to the address that we have on file. I show we have billed your insurance and received payment on your claim leaving a patient responsibility in which we have sent statements to you for. I have escalated this request to a customer service representative to reach out to you regarding the status of your account. We would be happy to remove the charges from collections once payment has been received. Please feel free to reach out to us with any further questions or concerns to PH#: *************. Thank you

  Customer Answer

  Date: 01/31/2024

  I am rejecting this response because:   I have never received any previous billing statements as mentioned by the collector. I have contacted my insurance company and they too have no records of this claim. 
  Moreover; if this indeed is the case as such, it is a direct violation of my PIH as a patient and noncompliance with HIPPA regulations.
  I am requesting immediate termination of future any further contact from this entity. 

  Business Response

  Date: 02/01/2024

  Hello, thank you for your inquiry. After further review of your account, I show we have sent a total of 4 statements to the address that we have on file. I show we have billed your insurance and received payment on your claim leaving a patient responsibility in which we have sent statements to you for. I have escalated this request to a customer service representative to reach out to you regarding the status of your account. We would be happy to remove the charges from collections once payment has been received. Please feel free to reach out to us with any further questions or concerns to PH#: *************. Thank you

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have false information on my medical records that need to be corrected

  Business Response

  Date: 01/25/2024

  Hello, I have reviewed your account and show there has been an update to the records have been updated. Our coding department has corrected the diagnosis and submitted a corrected claim to your insurance. Please allow ***** days for the insurance to process the claim. Please feel free to reach out to us for any updates, questions or concerns to PH#: ************. Thank you

  Customer Answer

  Date: 01/25/2024

  I am rejecting this response because:   I will accept the response only when this has been cleared from my Medical records.  Singleton says that could take 45 days. let's revisit this at that time. Only then will I be satisfied with the outcome.

  ***********************

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Singleton Associates sent a bill to collections without any bill being sent to me beforehand. I have never heard of the company nor used their services. It seems that they represent some sort of radiology firm thousands of miles away from my location. The first ever contact I received from them was a collections bill - I was wholly unaware of a charge (including the reason why it was charged) until the collections bill showed up in the mail.It's very concerning how a company in a location I've never been to, heard of nor used their service obtained my information and fraudulently sent a bill to collections.

  Business Response

  Date: 02/05/2024

  Hello, I have escalated this to a customer service rep to reach out to you for further information regarding your account. Please feel free to reach out to us for any questions or concerns to PH#: ************. Thank you

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a bill from collections from this company. I have never heard of them before and had to ****** who was singleton associates. In my search to figure out what company this is, I saw that this has happened to numerous people so here I am writing my complaint. I have never heard of them, or received an initial bill from them ever. Just this random collection notice. I'll be disputing it.

  Business Response

  Date: 01/23/2024

  Hello ******, please accept our apologies for this matter. After further review of your account, I show we have sent a total of three statements to the address on your account which matches the address on this complaint. We also have sent text messages about your open balance to the number provided as well. What we can do is have the charges removed from collections once payment has been received. I have escalated this to a customer service representative to reach out to you to provide further details about your account and further steps to take. Please feel free to call our billing department for any further questions or concerns to PH# ************. Thank you

  Customer Answer

  Date: 01/23/2024

  I have reviewed the business response and accept this resolution.